针对不同群体的需求，活动推出特色服务：为老年人开设"防骗小课堂"，重点讲解养老领域非法集资的 识别方法；向年轻人普及信用卡分期、网贷利率计算等知识，倡导理性消费；给商户们发放《支付安全 指南》，提醒防范收款码诈骗。互动环节中，"金融知识抢答赛"点燃了居民的参与热情，答对者获得的 反诈宣传袋、钥匙扣等礼品，实用又有纪念意义。 此次活动共接待居民咨询30余人次，发放宣传资料50余份。社区居民纷纷表示，这样的宣传既实用又贴 心，让大家对金融风险有了更清晰的认识。民生银行张庄路支行负责人表示，将持续开展消保宣传进社 区活动，用专业服务筑牢居民金融安全防线，助力金融消保知识真正走进千家万户。 活动现场热闹非凡，红色宣传横幅格外醒目，"守住钱袋子·护好幸福家"的标语直击人心。银行工作人 员搭起咨询台，摆满了图文并茂的宣传手册，从识别假币技巧到防范电信诈骗，从个人征信维护到合理 使用信用卡，内容涵盖居民日常金融生活的方方面面。 "我前两天收到一条短信，说我中奖了要填银行卡信息，这是不是骗子啊？"居民李阿姨的疑问刚提出， 工作人员就结合真实案例耐心解答："这类短信多是诈骗陷阱，千万别泄露银行卡密码和验证码，咱们 可以直接拨打 ...

Core Insights - The company emphasizes its commitment to enhancing financial services for various demographics, including the elderly, new citizens, and foreign residents, by implementing user-friendly solutions and community support initiatives [1][5]. Group 1: Services for the Elderly - The company launched the "Respect for the Elderly Mode" on its app in 2021, which received certification for accessibility in 2023, making it the first insurance app to achieve this [2]. - This mode features large fonts, high contrast, and voice navigation to assist elderly clients in using online services, along with a one-click call feature for customer support [2]. - The company also offers "Elderly Companion Classes" at its branches to help seniors navigate smartphone functions and online services [2]. Group 2: Support for New Citizens - The company has established a supportive service network across nearly 2,500 outlets in over 300 cities, providing essential services like drinking water and emergency supplies for new citizens such as delivery workers [3]. - It aims to create a "City New Harbor" by offering seasonal refreshments and cultural integration activities, enhancing the sense of belonging for new residents [3]. Group 3: Services for Foreign Residents - The company has improved financial services for foreign residents by adapting its systems to accommodate foreign identity documents, ensuring service levels are comparable to those for local residents [4]. - It has introduced English language support in its customer service and app, facilitating communication for foreign clients [4]. - Customized services are offered to foreign enterprises, including health management services tailored to the needs of their employees [4].

厦门国际银行福州分行金融宣传队走进福州市老年大学，创新打造"银龄生日会"特色场景，将金融宣教与人文关怀深度融合。活动现场，银行志愿者为 老年学员举办集体生日会，在温馨氛围中开展"守护钱袋子 护好幸福家"主题宣讲。志愿者结合真实养老诈骗案例，深入解析"养老服务"非法集资、虚假产 品推销等典型骗局，通过拆解诈骗分子利用"健康关怀""高额回报"等诱饵的作案逻辑，帮助老年人有效识骗防骗。 "银龄生日会"活动得到了老年学员们的热烈响应和一致好评。一位参加活动的老年学员感慨道："这样的活动太有意义了，不仅让我们过了一个特别的 生日，还学到了这么多有用的金融知识，以后遇到那些诈骗手段，我们就知道怎么应对了。" 聚焦银发客群 构筑金融安全"智慧防线" 近日，厦门国际银行漳州芗城华侨支行走进漳州老干部活动中心，开展"守护银发财富，乐享智慧生活"主题宣传活动，为超百位退休干部送上"反诈安 全锦囊"。活动现场，工作人员化身"安全卫士"，通过鲜活案例剖析新型电信诈骗套路，以通俗语言提炼养老骗局"温情诱导、高息诱惑、虚构项目"等共性 特征，并结合宣传展板、图文手册提供"一看二问三核实"实用防骗技巧，一对一咨询台同步解答金融疑问，获现场 ...

Core Viewpoint - The event "Consumer Protection Wisdom Transmission Tour" organized by the China Internet Finance Association and hosted by Du Xiaoman aims to promote financial knowledge and consumer protection, supporting youth entrepreneurship and the development of small and micro enterprises in Zhejiang Jiande [1][4]. Group 1: Event Overview - The event took place in Jiande City, focusing on financial knowledge dissemination and consumer protection, enhancing the financial literacy and risk awareness of consumers [1][4]. - The initiative has reached over one million people since its launch, transforming financial knowledge into common understanding [1]. Group 2: Support for Youth Entrepreneurs - Du Xiaoman introduced its use of AI technology to reduce financing costs for small and micro enterprises, providing dual support of "financial assistance" and "knowledge empowerment" for young entrepreneurs [2]. - The event included financial knowledge presentations, fraud case analyses, and entrepreneurial salons, addressing specific issues faced by young entrepreneurs in financing and cash flow management [2]. Group 3: Impact on Local Businesses - Participants visited representative youth entrepreneurial stores, such as "Shanchuan Zhiwu," run by a young entrepreneur who integrates local culture into her products [3]. - The "Youth Small Store Model Plan," launched in December 2024, has provided training and interest-free loans totaling 10.7 million yuan to over 600 young store owners [3]. Group 4: Commitment to Financial Inclusion - The event combined financial knowledge dissemination, risk prevention guidance, and on-site learning to enhance the financial capabilities of local small business owners and young entrepreneurs [4]. - Du Xiaoman is committed to continuing its efforts in inclusive finance, leveraging technology and innovative services to support the growth of youth stores and contribute to rural revitalization and economic prosperity [4].

Group 1 - The core theme of the activities is "Love and Responsibility: Insurance Makes Life Better," aiming to showcase the insurance industry's role in serving the economy and society [2][11] - The company has launched a service matrix called "Insurance Responsibility is Around" to provide practical knowledge about insurance responsibilities and claims processes through various communication methods [2][6] - The company emphasizes transparency and trust-building through activities like "General Manager Reception Day" and consumer rights protection events, focusing on proper marketing practices and staff training [6] Group 2 - The company engages in community activities, such as promoting red culture and celebrating significant events to inspire employees and the public [8] - The company focuses on social responsibility by providing insurance services to underprivileged areas and individuals, aligning with national initiatives like rural revitalization and health finance [9] - The company aims to convey the value of insurance beyond financial compensation, highlighting its commitment to clients and society, and plans to continue promoting high-quality development in the insurance sector [11]

Core Viewpoint - The small loan industry is facing significant regulatory scrutiny, highlighted by a record fine of 2.491 million yuan imposed on Chongqing Xiaoyudian Small Loan Co., Ltd. for violations related to credit information management [1][4][5] Regulatory Actions - The fine of 2.491 million yuan is the highest ever issued by the People's Bank of China against a small loan company, indicating a strict regulatory environment [4][5] - The penalty was part of a dual punishment system, with the company's Chief Risk Officer and Operations Director also fined 142,000 yuan each, with a public disclosure period of five years [2][3] Company Response - Xiaoyudian stated that it has completed all necessary rectifications and that its business operations remain stable and unaffected by the fine [6][12] - The company emphasized that the fine resulted from a routine regulatory inspection, marking its first on-site examination since joining the credit reporting system in 2017 [3][4] Background and Operations - Xiaoyudian, established in 2015 and backed by Hong Kong's Lee Ka-shing family, primarily serves small and micro enterprises with products like Yushang Loan and Yuhua Loan, with an annual interest rate starting at 12% [7][10] - The company has served over 5.6 million users and has a cumulative loan amount of approximately 48 billion yuan, with over 80% directed towards small and micro enterprises [10][18] Consumer Issues - The company has faced criticism regarding its training loan products, with consumers reporting issues such as misleading loan inducements and high-interest rates [11][12] - Xiaoyudian has acknowledged the challenges in consumer complaints and is committed to enhancing compliance training and consumer protection measures [14][18] Strategic Focus - Moving forward, Xiaoyudian plans to concentrate on financing small and micro enterprises, addressing challenges such as credit assessment and high funding costs [19][20] - The company is collaborating with various data service providers to improve risk assessment models, particularly in the logistics sector [19][20]

Core Viewpoint - Minsheng Bank Nanjing Branch is committed to providing practical services for the public, integrating innovative practices and warm services to meet real-life needs, and demonstrating the responsibility of financial institutions [1] Group 1: Fraud Prevention - The bank utilizes a big data risk control system and frontline employee insights to effectively mitigate new types of fraud crises, successfully preventing a customer from losing 50,000 yuan through timely intervention [2] - The bank actively conducts financial knowledge education focusing on account safety, payment security, and fraud prevention to enhance consumers' financial safety awareness and self-protection capabilities [2] Group 2: Elderly Services - The bank has optimized its services for the elderly, including home visits for those unable to visit branches, as demonstrated by a case where a staff member assisted an elderly customer with account issues at home [3][4] - The bank has established "green channels" for elderly customers, equipped branches with senior-friendly facilities, and launched a "senior version" mobile banking app to improve accessibility and user experience for older clients [4] Group 3: Support for Disabled Individuals - The bank has implemented a "barrier-free service + long-term care" model to provide specialized financial services for visually impaired individuals and their employees, ensuring they can access necessary banking services [5] - The bank has developed a unique brand "Special Love for Special You" to offer customized financial education and services for disabled individuals, utilizing various formats to present financial knowledge in an accessible manner [6] Group 4: Future Commitment - The bank aims to continue its consumer demand-oriented approach, deepening innovative practices to enhance the effectiveness and warmth of financial services, contributing to a healthy and sustainable financial consumption environment [7]

Core Viewpoint - The event "Yunnan Province Financial Consumer Protection Ethnic Tour" in Wenshan creatively integrated financial safety knowledge into the local Miao traditional festival, enhancing community awareness of issues like illegal fundraising and telecom fraud through engaging activities [1][4]. Group 1: Event Overview - The event took place during the vibrant Miao traditional festival "Douyang Festival" in June, organized by China Life Property & Casualty Insurance Yunnan Branch [1]. - Activities included "Lusheng intangible cultural heritage making," fun challenges, and a financial knowledge banquet, making financial education accessible and relatable to local communities [1][4]. Group 2: Community Engagement - A special "Lusheng intangible cultural heritage making" experience attracted many villagers, where participants learned to make Lusheng while receiving financial safety tips [4]. - The event featured a "Financial Knowledge Challenge," engaging hundreds of villagers in a fun and competitive environment, promoting anti-fraud and financial management knowledge [6]. Group 3: Innovative Approach - The initiative represents an innovative practice by China Life Property & Casualty Insurance, merging consumer rights protection with local culture and development [6]. - The approach moved away from traditional one-way information delivery to an immersive experience, using local languages to effectively communicate financial concepts [6].

Group 1 - The event "Financial Consumer Protection + Red Culture" was launched in Dan Gui Village, Xundian County, Yunnan Province, marking the beginning of the "2025 Yunnan Financial Consumer Protection Ethnic Tour" [1] - The event aims to enhance financial education and awareness among local communities, particularly focusing on minority groups and the youth, by integrating financial knowledge with local cultural characteristics [1][2] - Over 1,000 consumers were reached during the event, which included activities such as tree planting symbolizing hope and the distribution of financial knowledge materials [2] Group 2 - The initiative included a special program for youth, using engaging comic formats to teach financial consumer rights and practical financial management skills [3] - Future activities will focus on deepening financial consumer protection efforts, with plans for targeted educational campaigns in villages and towns, emphasizing local needs and characteristics [3] - The program aims to enhance financial literacy and contribute to the economic development of ethnic minority regions in Yunnan [3]

Core Viewpoint - China People's Insurance Group and its subsidiaries have been recognized for their innovative financial consumer protection mechanisms, with a total of 10 cases awarded in various categories, highlighting their leadership in the insurance industry [1] Group 1: Financial Consumer Protection Mechanism Innovation - China People's Insurance Group emphasizes the importance of protecting financial consumers' rights as part of its brand integrity and high-quality development [4] - The company has established a multi-level consumer protection management structure, ensuring comprehensive participation and accountability across its subsidiaries [4][5] - Significant resources are allocated to enhance consumer protection functions, including financial education and dispute resolution [5] Group 2: Consumer Information Protection - China People's Insurance Group has implemented a "four-line defense" system for personal information protection, ensuring comprehensive risk management [10] - The company has conducted over 1,200 impact assessments and 1,700 on-site inspections to strengthen internal controls [10][11] - It has achieved ISO 27001 certification for information security management, reinforcing its commitment to consumer data protection [11] Group 3: Financial Consumer Education - The company has developed an efficient financial education system that engages consumers at various levels, promoting financial knowledge and consumer protection concepts [14] - Monthly themed consumer protection days are planned for 2024 to enhance public awareness and engagement [15] Group 4: Dispute Resolution - The company integrates the "Fengqiao Experience" into its claims and complaint management, utilizing digital tools to enhance service efficiency [18] - A comprehensive dispute resolution system has been established, showcasing the company's commitment to resolving conflicts at the source [19] Group 5: Elderly Services - The company focuses on enhancing financial services for the elderly, offering tailored insurance products and services [22] - Various initiatives have been launched to improve service accessibility for older clients, including specialized customer service features [23] Group 6: Online Financial Service Innovation - The launch of the "Palm Service Station" has expanded online service capabilities, integrating various consumer needs into a single platform [29][30] - The service has received positive feedback for its efficiency and user-friendly features [30] Group 7: Impactful Claims Cases - The company effectively managed claims during the Typhoon "Mojia," demonstrating its commitment to rapid response and consumer support [33] - A significant amount of claims, totaling 2.09 billion yuan, was processed quickly, showcasing the company's operational efficiency [33]