Core Viewpoint - Minsheng Bank Nanjing Branch is committed to providing practical services for the public, integrating innovative practices and warm services to meet real-life needs, and demonstrating the responsibility of financial institutions [1] Group 1: Fraud Prevention - The bank utilizes a big data risk control system and frontline employee insights to effectively mitigate new types of fraud crises, successfully preventing a customer from losing 50,000 yuan through timely intervention [2] - The bank actively conducts financial knowledge education focusing on account safety, payment security, and fraud prevention to enhance consumers' financial safety awareness and self-protection capabilities [2] Group 2: Elderly Services - The bank has optimized its services for the elderly, including home visits for those unable to visit branches, as demonstrated by a case where a staff member assisted an elderly customer with account issues at home [3][4] - The bank has established "green channels" for elderly customers, equipped branches with senior-friendly facilities, and launched a "senior version" mobile banking app to improve accessibility and user experience for older clients [4] Group 3: Support for Disabled Individuals - The bank has implemented a "barrier-free service + long-term care" model to provide specialized financial services for visually impaired individuals and their employees, ensuring they can access necessary banking services [5] - The bank has developed a unique brand "Special Love for Special You" to offer customized financial education and services for disabled individuals, utilizing various formats to present financial knowledge in an accessible manner [6] Group 4: Future Commitment - The bank aims to continue its consumer demand-oriented approach, deepening innovative practices to enhance the effectiveness and warmth of financial services, contributing to a healthy and sustainable financial consumption environment [7]

Core Viewpoint - The event "Yunnan Province Financial Consumer Protection Ethnic Tour" in Wenshan creatively integrated financial safety knowledge into the local Miao traditional festival, enhancing community awareness of issues like illegal fundraising and telecom fraud through engaging activities [1][4]. Group 1: Event Overview - The event took place during the vibrant Miao traditional festival "Douyang Festival" in June, organized by China Life Property & Casualty Insurance Yunnan Branch [1]. - Activities included "Lusheng intangible cultural heritage making," fun challenges, and a financial knowledge banquet, making financial education accessible and relatable to local communities [1][4]. Group 2: Community Engagement - A special "Lusheng intangible cultural heritage making" experience attracted many villagers, where participants learned to make Lusheng while receiving financial safety tips [4]. - The event featured a "Financial Knowledge Challenge," engaging hundreds of villagers in a fun and competitive environment, promoting anti-fraud and financial management knowledge [6]. Group 3: Innovative Approach - The initiative represents an innovative practice by China Life Property & Casualty Insurance, merging consumer rights protection with local culture and development [6]. - The approach moved away from traditional one-way information delivery to an immersive experience, using local languages to effectively communicate financial concepts [6].

Group 1 - The event "Financial Consumer Protection + Red Culture" was launched in Dan Gui Village, Xundian County, Yunnan Province, marking the beginning of the "2025 Yunnan Financial Consumer Protection Ethnic Tour" [1] - The event aims to enhance financial education and awareness among local communities, particularly focusing on minority groups and the youth, by integrating financial knowledge with local cultural characteristics [1][2] - Over 1,000 consumers were reached during the event, which included activities such as tree planting symbolizing hope and the distribution of financial knowledge materials [2] Group 2 - The initiative included a special program for youth, using engaging comic formats to teach financial consumer rights and practical financial management skills [3] - Future activities will focus on deepening financial consumer protection efforts, with plans for targeted educational campaigns in villages and towns, emphasizing local needs and characteristics [3] - The program aims to enhance financial literacy and contribute to the economic development of ethnic minority regions in Yunnan [3]

Core Viewpoint - China People's Insurance Group and its subsidiaries have been recognized for their innovative financial consumer protection mechanisms, with a total of 10 cases awarded in various categories, highlighting their leadership in the insurance industry [1] Group 1: Financial Consumer Protection Mechanism Innovation - China People's Insurance Group emphasizes the importance of protecting financial consumers' rights as part of its brand integrity and high-quality development [4] - The company has established a multi-level consumer protection management structure, ensuring comprehensive participation and accountability across its subsidiaries [4][5] - Significant resources are allocated to enhance consumer protection functions, including financial education and dispute resolution [5] Group 2: Consumer Information Protection - China People's Insurance Group has implemented a "four-line defense" system for personal information protection, ensuring comprehensive risk management [10] - The company has conducted over 1,200 impact assessments and 1,700 on-site inspections to strengthen internal controls [10][11] - It has achieved ISO 27001 certification for information security management, reinforcing its commitment to consumer data protection [11] Group 3: Financial Consumer Education - The company has developed an efficient financial education system that engages consumers at various levels, promoting financial knowledge and consumer protection concepts [14] - Monthly themed consumer protection days are planned for 2024 to enhance public awareness and engagement [15] Group 4: Dispute Resolution - The company integrates the "Fengqiao Experience" into its claims and complaint management, utilizing digital tools to enhance service efficiency [18] - A comprehensive dispute resolution system has been established, showcasing the company's commitment to resolving conflicts at the source [19] Group 5: Elderly Services - The company focuses on enhancing financial services for the elderly, offering tailored insurance products and services [22] - Various initiatives have been launched to improve service accessibility for older clients, including specialized customer service features [23] Group 6: Online Financial Service Innovation - The launch of the "Palm Service Station" has expanded online service capabilities, integrating various consumer needs into a single platform [29][30] - The service has received positive feedback for its efficiency and user-friendly features [30] Group 7: Impactful Claims Cases - The company effectively managed claims during the Typhoon "Mojia," demonstrating its commitment to rapid response and consumer support [33] - A significant amount of claims, totaling 2.09 billion yuan, was processed quickly, showcasing the company's operational efficiency [33]