国家金融监督管理总局等五部门联合发布风险提示，剑指此类"全额退保"陷阱仅仅三天后，北京商报记 者在社交平台上，依然能轻易地"偶遇"这些幽灵般的账号。它们像狡黠的捕猎者，将短视频平台作为公 开的"诱饵投放点"，一旦有潜在客户上钩，便迅速将交流阵地转移到更为私密的社交应用，在"一对 一"的聊天中，继续兜售着"1—3个月全额退保"的虚假希望。 图说：北京商报记者浏览到的仍活跃于短视频平台的"退保"视频图说：北京商报记者浏览到的仍活跃于 短视频平台的"退保"视频 这些视频里，常常闪现着金融机构的标识与场景，配以"新政已开通道""专业法务团队"等极具迷惑性的 说辞，甚至用"葆费"代替"保费"，以躲避平台的文字审核。一面是监管层高调拉响的警报，另一面是地 下黑灰产如野草般在算法缝隙中继续滋生。在这场围绕保单现金价值的隐秘战争中，谁是猎人，谁又是 猎物？当"维权"成为一门被精心包装的生意，消费者乃至整个保险行业，又暴露在怎样的风险之下？ 手机屏幕的光，映照着一张张看似专业、诚恳的脸。"律师事务所"的认证标识赫然在目，短视频中弹出 诱人的承诺："年前就能帮你拿回全部保费""不管哪家公司，通通都能退"。这并非发生在某个隐秘的地 ...

南方财经全媒体记者 林汉垚 在短视频和直播平台高度渗透金融消费场景的当下，一些打着"依法维权"旗号的不法"代理维权"行为正 加速向保险领域渗透。 近日，国家金融监督管理总局、中央网信办、公安部、中国人民银行、中国证监会等五部门联合发布关 于警惕不法"代理维权"短视频及直播陷阱的风险提示，明确警示不法分子通过短视频及直播等自媒体平 台违规制作、散布涉及"全额退保"等不实短视频，甚至以直播形式传授"技巧"，诱导金融消费者委托 其"代理维权"，以此牟取非法利益。 披 "维权"外衣非法牟利 此外，不法分子短视频、直播还宣称金融机构开展"全额退保"活动，号称"退保通道已打开"，同时配以 金融机构营业场所场景、企业标识等以渲染"真实性"。 在具体操作层面，"代理维权"短视频、直播常冠以"专业法律咨询""律师事务所"等名义，以"普及法律 知识"为幌子，向金融消费者、投资者传递"保险业务员代签名即可获取全额退保"，只需一招，乖乖全 额退"等误导信息以及"6天时间拿回5000元机构退费！手把手指导退费全流程"等虚假案例，公开传授全 额退保等"维权技巧"，伺机推介"代理维权"服务并收取高额费用。 监管提示到，所谓的"律师事务所" ...

金融监管总局、中央网信办、公安部、中国人民银行、中国证监会 （二）警惕"代理维权"骗局。不法组织或个人名为"代理维权"，实为伺机牟利。金融消费者、投资者如 听信"代理维权"组织和个人的虚假宣传，不仅可能支付高额服务费，如欲中途退出，甚至可能因"违 约"而陷入官司。此外，尤其需要关注的是，"代理维权"组织和个人伺机收集金融消费者、投资者手机 卡、银行卡以及贷款、信用卡、保单、家庭住址、子女就读学校、身份信息等个人重要信息，此类信息 一旦被非法买卖或利用，金融消费者、投资者或将面临电信网络诈骗、信用卡盗刷等风险。金融消费 者、投资者如遇金融纠纷，可通过金融机构公布的官方渠道或向金融管理部门反映，也可通过专业调解 组织进行调解，或依法通过诉讼、仲裁等方式解决。 （三）共同守护清朗网络空间。"代理维权"组织和个人开展"全额退保""反催收""债务优化""债务协 商""债务置换""征信洗白""投顾退费"等虚假宣传并从事代理维权活动，严重扰乱金融市场秩序，涉嫌 违反相关法律法规。金融消费者、投资者若发现短视频、直播存在上述违法违规问题，可向网站平台或 金融监管、网信、公安部门举报，相关单位将依法依规处理。此外，"代理维权" ...

Core Viewpoint - The article highlights the increasing prevalence of illegal financial intermediaries posing as "agents for full policy refunds," which severely jeopardizes consumer financial and information security. The company successfully assisted clients in identifying and avoiding multiple scams involving these intermediaries, thereby protecting consumer rights [1][3][4]. Group 1: Consumer Protection Efforts - The company emphasizes its commitment to consumer protection, actively working to enhance financial safety awareness and risk prevention capabilities among consumers [5][6]. - The company has implemented various educational initiatives, such as the 3.15 Financial Consumer Rights Protection Education Campaign and the National Insurance Publicity Day, to promote financial literacy and safeguard families [6]. Group 2: Case Studies of Consumer Assistance - A case involving an elderly client who initially sought a full refund due to alleged sales misguidance revealed inconsistencies in her claims, leading the company's staff to suspect the involvement of illegal intermediaries. The staff's proactive engagement helped the client realize she had been misled and ultimately withdrew her complaint [3]. - Another case featured a client who, influenced by misleading online content, sought to cancel her five-year critical illness insurance policy. The company's representatives provided thorough explanations of the potential consequences of such actions, helping the client recognize the importance of her insurance coverage and terminate her dealings with the fraudulent intermediary [4]. Group 3: Nature of Illegal Intermediaries - Illegal financial intermediaries exploit consumers' urgent needs and lack of insurance knowledge, using "full refund" offers to encourage them to fabricate claims and file malicious complaints against insurance companies for illicit gains [4]. - The company warns consumers to utilize official channels, such as the 95589 customer service hotline or physical service centers, for policy refunds or dispute resolutions, thereby preventing illegal intermediaries from taking advantage of them [4].

Group 1 - The core issue highlighted is the rise of fraudulent "agent refund" schemes that mislead consumers into providing personal information and paying high fees under the guise of securing full insurance refunds [1][2][5] - A case study is presented where an individual was targeted by a fraudulent scheme, leading to legal action against the perpetrators, emphasizing the need for consumer awareness [1][2] - Four common tactics used by illegal intermediaries to deceive consumers are outlined, including false identity claims, creating anxiety about insurance products, soliciting sensitive information, and charging exorbitant fees [1][2][5] Group 2 - Legitimate refund processes are detailed, including a three-step approach for consumers to safely navigate insurance refunds, emphasizing the importance of using official channels [2][3][4] - Specific conditions under which consumers can claim full refunds are provided, such as during the cooling-off period or in cases of sales misconduct [2][4] - The potential risks associated with impulsive decisions to cancel insurance policies are discussed, including personal information theft, interruption of coverage, and legal repercussions [6][7] Group 3 - Recommendations for consumers include being cautious of promises of full refunds without losses, safeguarding personal information, and reporting fraudulent activities [5][6][7] - The essence of insurance as a risk management tool is reiterated, urging consumers to think carefully before opting for policy cancellations [7]

Core Viewpoint - The rapid development of the financial consumer market has led to the emergence of illegal intermediary organizations that exploit consumers through false promises and fabricated evidence, prompting the Xiamen Financial Regulatory Bureau to issue a warning about the risks associated with illegal intermediaries in the insurance sector [1] Group 1: Types of Scams - "Full Refund" Trap: Fraudsters claim they can assist with full refunds and charge fees based on a percentage of the refund amount, leading to significant losses for consumers who also risk legal repercussions for falsifying evidence [2] - "Injury Yellow Bull" Scheme: These criminals approach victims at accident scenes or hospitals, promising high compensation and quick claims, while actually inflating claims through forged documents and selling personal information for illegal activities [3] - "Coordinated Insurance" Scam: Fraudsters mislead consumers into purchasing non-insurance products under the guise of legitimate insurance, leaving consumers without adequate compensation in the event of an accident [4] Group 2: Consumer Protection Recommendations - "Four Musts": Consumers should choose legitimate channels for insurance transactions, protect personal information, critically assess risks associated with promises of no fees, and seek legal recourse through official channels in case of disputes [4] - "Four Must Nots": Consumers should avoid trusting third-party agents, refrain from signing blank authorization forms, not engage in evidence fabrication, and address disputes promptly to prevent further losses [5]