新能源汽车售后保障

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百万新能源“烂尾车”找谁要质保?
Zhong Guo Qi Che Bao Wang· 2025-10-09 01:32
曾经的新势力销售冠军哪吒汽车,如今却坑哭了近50万车主。 日前,众多哪吒车主收到了合众汽车(哪吒汽车母公司)的群发信息,被告知由于联想懂的通信单方面拒绝履行《车联网服务协议》,车联网流量服 务将陆续停止,要求车主自行到联想懂的微信公众号购买流量。 实际上,许多车主在收到信息前,车辆就已断网多日,正常的用车体验被严重影响。同日下午,联想懂的通信发布官方声明回应称,停机原因系合众 汽车因经营问题长期拖欠服务费用,经数月协商未果,故依法依约启动停机程序。 哪吒并非孤例,更早暴雷的威马、高合和极越,都让车主吃了不少苦头。据不完全统计,近十年倒下的新能源车企已牵涉数百万车主,这些曾被寄予 厚望的"智能座驾",如今多沦为质保失效、维修遇阻的"烂尾车"。 威马爆雷后,情况更糟。当时4S店承诺的终身免费小保养,随着售后的退场,便没有了下文。朱先生的威马车电池用久出现失衡问题,按质保承诺 本该免费处理,但因为售后无门,最后只能找第三方维修机构自费维修。 01 从"捡到宝"到"自己修" "当时一眼就相中了威马的颜值,空间够大,配置还全,连L2级辅助驾驶都有,在2020 年那会性价比真的没话说。"回忆起购车时的场景,北京威马 车主 ...
各承办单位高质量办理人大代表建议——为新能源汽车发展添动能(坚持和完善人民代表大会制度)
Ren Min Ri Bao· 2025-06-04 21:25
Group 1: Industry Development - The core viewpoint emphasizes the rapid growth and technological advancement in China's new energy vehicle (NEV) sector, with annual production and sales increasing from tens of thousands to millions over the past decade [1] - The government is actively promoting the development of smart and connected NEVs, as highlighted in the recent government work report [1] - By the end of 2024, the total number of charging and swapping infrastructure is projected to reach 12.818 million units, representing a year-on-year increase of 49.1% [4] Group 2: Infrastructure and User Experience - The introduction of smart charging stations in Suzhou has alleviated "charging anxiety" for NEV owners, making charging more convenient [2][3] - A national representative's investigation revealed regional disparities in charging infrastructure, leading to recommendations for improved coordination and expansion of charging facilities [3] - The coverage rate of charging stations in national highway service areas has reached 98%, with a total of 35,000 charging stations established [4] Group 3: Maintenance and Repair Challenges - NEV owners face significant challenges regarding maintenance, with a shortage of skilled technicians and high repair costs due to the complexity of NEV components [5][6] - Recommendations have been made to enhance NEV after-sales support, including the establishment of a public parts supply platform and the inclusion of NEV repair workers in vocational classifications [6] Group 4: Regulatory and Legal Framework - The rapid development of assisted driving technology necessitates the revision of legal frameworks to ensure safety and regulation, as suggested by a national representative [7][8] - The Ministry of Public Security is actively coordinating with various departments to improve management mechanisms and facilitate the integration of smart connected vehicles into traffic systems [8][9]