消费者隐私保护
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优衣库被曝偷拍,“防盗并未给侵权提供正当性依据”
2 1 Shi Ji Jing Ji Bao Dao· 2025-12-23 10:54
21世纪经济报道记者 易佳颖 近日,多家媒体报道了优衣库部分门店以防盗为由,对消费者进行"偷拍"。 实际上,早就有消费者发现端倪。在社交媒体上,多位消费者反映,在优衣库因"被当小偷"引发不适, 相关话题引发网友热议。 "如果是超出一般安全管理的需要,对特定顾客实施'跟踪式'拍摄,或未经同意收集顾客肖像、行踪等 个人信息,则可能会侵犯消费者隐私权和个人信息权益等人格权益。" 北京中群律师事务所律师赵鸿江在接受21世纪经济报道记者采访时指出,应当将拍摄行为区分为"合法 监控"与"过度拍摄"。如果门店仅为安全管理需要在公共区域(如卖场、收银台等)安装常规监控,且 提前告知(如张贴提示等),属合法安全管理措施,即便监控画面拍摄到顾客,也不会构成对相关权益 的侵犯。 "防盗并未给侵权提供正当性依据。"北京市京师律师事务所律师孟博也指出,《消费者权益保护法》明 确规定,消费者在购买、使用商品和接受服务时,享有人格尊严得到尊重的权利,享有个人信息依法得 到保护的权利。经营者不得对消费者进行侮辱、诽谤。 据了解,这不是基层员工的个别行为,而是由部分区域管理层下达指令。 对此,赵鸿江进一步解释道,首先,管理人员从事该等行为为公 ...
陷“偷拍防盗”风波背后 优衣库在华业绩现“双降”
Xin Jing Bao· 2025-12-22 12:33
新京报贝壳财经讯(记者曲筱艺)12月22日,新京报贝壳财经记者就"优衣库部分门店被指偷拍视频防 盗"相关报道联系优衣库方面采访,截至发稿,对方未作回应。 据九派新闻报道,优衣库部分门店被指以防盗为由,对消费者进行"偷拍"。多名消费者在社交平台发帖 称,在不知情的情况下被拍照并上传内部系统,感到不适,认为自己被"当作小偷对待"。部分门店存在 拍摄"可疑顾客"照片并在内部群传播的做法,且并非个别员工行为,而是由部分区域管理层下达指令。 相关照片在内部被称为"发信",用于提示各门店防范所谓"11号人员"。 上述情况引发舆论对消费者隐私保护、企业内部管理边界的讨论。北京京知律师事务所主任、中国消费 者协会律师团律师杨乃超向贝壳财经记者表示,若相关报道属实,企业的做法已构成侵权。根据消费者 权益保护法,消费者依法享有人格尊严和个人信息受保护的权利。 商家虽可为防盗在公共区域设置监控、并通过报警等合法方式处理偷盗行为,但在未告知、未经同意的 情况下对消费者进行偷拍并在内部传播,已明显超出合理防损边界,涉嫌侵害消费者人格尊严和个人信 息权益。"依照法律规定,经营者需依法承担停止侵害、消除影响、赔礼道歉及赔偿损失等责任。" ...
织密消费者隐私“防护网” 夯实数字金融发展根基
Zheng Quan Ri Bao· 2025-11-30 15:29
Core Viewpoint - Digital finance, leveraging advanced technologies like big data, AI, cloud computing, and blockchain, is enhancing the efficiency, accessibility, and inclusiveness of financial services. However, the collection and utilization of sensitive consumer information pose significant privacy risks, necessitating robust privacy protection measures for sustainable development in the sector [1][2]. Group 1: Privacy Protection Framework - China has established a preliminary legal framework for privacy protection in digital finance, providing institutional compliance for the sector [1]. - To strengthen consumer privacy protection, collaboration among various stakeholders is essential, including regulatory bodies, financial institutions, and technology companies [1][2]. Group 2: Responsibilities of Stakeholders - Financial institutions and tech companies must prioritize consumer privacy while pursuing technological innovation and commercial interests, enhancing internal data governance and employing advanced encryption and anonymization techniques [2]. - Industry associations should promote self-regulation by creating industry agreements and conducting training to elevate privacy protection awareness and capabilities among members [2]. Group 3: Consumer Awareness - Consumers are encouraged to enhance their privacy protection awareness and skills, familiarize themselves with relevant laws, and exercise caution when authorizing personal information [2]. - The emphasis on tightening privacy protection is crucial for ensuring that technological innovations in digital finance operate within compliant frameworks, ultimately benefiting the real economy and meeting the growing needs of the public [2].
迪卡侬回应“试衣间门缝惊现摄像头”:现场复核确认仅拍通道
Nan Fang Du Shi Bao· 2025-07-18 03:26
Core Viewpoint - The incident regarding a camera found in the fitting room of Decathlon's Hefei store has raised concerns about consumer privacy, prompting the company to respond and clarify the situation [1][2]. Group 1: Company Response - A Decathlon representative stated that the camera is fixed and only points towards the emergency exit, used for public area safety management, with no remote control or zoom capabilities [1]. - The company confirmed that the camera's coverage is limited to the passageway and does not capture the fitting room area [1]. - In response to consumer feedback, Decathlon has made immediate improvements to the fitting room and camera setup, including adding an external black rubber shell to the camera to ensure it only focuses on the safety exit [1]. Group 2: Consumer Concerns - A social media post highlighted that a significant gap between the fitting room door and the ceiling allowed visibility of a camera positioned above the fitting room corridor, raising alarms about potential privacy violations [2]. - The post sparked widespread discussion among netizens, many of whom expressed concerns about the risk of personal privacy exposure [2].
商家可查看买家浏览记录?淘宝客服回应
Sou Hu Cai Jing· 2025-06-04 10:27
Core Viewpoint - Recent reports suggest that Taobao sellers may have access to buyers' browsing history across different stores, raising concerns about privacy and data security [1][3]. Group 1: Seller Access to Browsing History - A user reported that a Taobao seller provided screenshots of her browsing history, including items from other stores, during a conversation about a product issue [1][3]. - Some sellers claim that they can only see browsing history related to their own products, while others, particularly those in the "Tao Factory," can view browsing history of all products within that platform [3][4]. - A Taobao customer service representative confirmed that sellers can only view browsing history of their own products for the past 30 days, and any access beyond that would be considered a privacy violation [4]. Group 2: Privacy Concerns and Official Responses - The privacy of consumer information is regarded as a top priority by the platform, and sellers are not permitted to view any browsing history outside their own store [4]. - Alibaba has stated that sellers cannot access shopping cart information under any circumstances, addressing concerns raised by users about potential privacy breaches [4].