榆林机场推出首乘"急客行"" 便捷行"服务，航班截载前20分钟，首乘旅客凭"急客贴"可享专人引导快速 通道，保障顺利登机，爱心柜台与VIP柜台为首乘旅客发放彩色登机牌，牌面标注登机口位置，方便工 作人员识别，助力旅客精准找到登机口。机场还推出首乘爱心"观影室"服务，利用党员活动室的空间打 造"观影室"，供首乘旅客等特殊旅客候机时使用，缓解他们的紧张情绪。 延安机场为首乘军人军属开通全流程"绿色通道"，提供优先值机、安检、登机及专属休息服务，在候机 区开设"红色微课堂"与"荣军书角"，并推出"拥军主题套餐"，营造尊军崇军的浓厚氛围。针对首次乘机 军人家属，强化"五心"关怀，精准提供行李协助、儿童照料与老人健康关照等人性化服务。机场结合航 旅融合工作开展，联合携程旅行推出"机票+酒店+景区"一体化打包产品及跨区域联动旅游线路，首乘 旅客凭本人登机牌可享受延安部分红色景点、特色民宿的额外消费折扣，进一步拓展首乘服务优待的覆 盖面与实效性。 《中国民航报》、中国民航网 记者张彤 通讯员李达 报道：近期，陕西各支线机场认真落实民航西北地 区管理局"场景引领"首乘服务再升级工作要求，榆林、延安、汉中、安康四家机场结合各自 ...

Core Viewpoint - Eastern Airlines Northwest Branch has significantly improved its first-time passenger services by focusing on five key application scenarios, enhancing travel experience through various measures including route assurance, product promotion, and service optimization [1][2] Group 1: Ground Services - The company has implemented a "scene-led" approach to strengthen service guarantees, organizing special activities to enhance transfer service capabilities during peak travel periods [1] - A dedicated transfer counter and passage for first-time passengers were established, providing one-on-one guidance and assistance with meal claims and lounge facilities [1] - The arrival service process has been optimized, focusing on efficient luggage identification and providing proactive guidance to ensure smooth luggage retrieval [1] - International first-time passenger services have been extended to include first-time international transfer passengers, offering dedicated boarding guidance [1] - Special services for military personnel and their families have been enhanced, providing a comprehensive one-stop service from identity verification to check-in and security guidance [1] Group 2: Cabin Services - The company has introduced a "Warm Companionship, First-Time Journey" themed service on outbound international flights from Xi'an, utilizing iPads to identify first-time passengers and assist with filling out immigration cards [2] - Customized postcards and hand-drawn maps of overseas attractions are provided to address travel challenges faced by passengers [2] - Service processes for special groups have been standardized, ensuring consistent and caring service for first-time military passengers [2] Group 3: Market Promotion - The company is actively promoting its "Silver Wing Products" and first-time passenger services through various channels, including school-enterprise cooperation, live broadcasts, and seasonal promotion meetings [2] - From January to October, the company has carried 112,900 first-time passengers, generating revenue of 75.52 million yuan [2] - In October, the "Silver Wing Products" benefited 10,267 first-time passengers, contributing 6.31 million yuan in revenue [2] Group 4: Future Plans - The company plans to further upgrade first-time passenger services in line with overall requirements, coordinating with headquarters to enhance international flight schedules during the Spring Festival and develop new international routes [2] - There is a focus on refining the full-process first-time passenger service standards and creating travel products that combine tourism and first flights [2] - Internal collaboration and airport coordination will be strengthened to continuously improve the travel experience and satisfaction of first-time passengers [2]

利用此次集中宣传机会，机场员工还现场推介了"暖冬出行—畅享茫崖"特色服务产品，该产品面向所有 从茫崖机场始发的旅客，内容包括客票优惠、信息告知、行李运输、过检协助、便捷转机、航延服务、 晚到无忧、免费大巴等8项服务内容，全方位为旅客冬季航空出行保驾护航。 中国民航网 通讯员李达 报道：为更好满足广大人民群众美好出行需求，深挖航空市场潜力，近期以 来，青海茫崖机场按照民航西北地区管理局"场景引领"首乘服务再升级工作要求，组织"首乘服务宣传 队"先后赴茫崖市相关社区、牧区及青海油田公司开展"我为群众办实事—'飞常'贴心首乘服务升级"系列 活动。 为确保此次活动取得实效，茫崖机场认真挑选地面服务、运行安全、机务维修、安全检查、党群宣传等 各部门骨干，由机场领导带队，组成精干的宣传队伍并认真做好各项准备。在周边社区和牧区，机场干 部职工深入群众中间，通过现场讲解、视频展示等形式，向群众详细说明了首乘服务预约方式、乘机流 程、安全注意事项以及机场给予首乘旅客的特色服务权益，特别针对群众关心的机票价格、出行时长、 截载时间、随身携带和托运行李、禁限物品、"无陪儿童"出行等方面疑问结合实际进行了一一解答，群 众对机场主动走 ...

据统计，首乘服务开展以来截至2025年10月，德令哈机场已保障预约首乘旅客1052人，在"首乘"理念助 力下，机场整体服务品质得到持续提升，服务效果得到当地各族群众肯定。（编辑：贾昊天 校对：李 海燕 审核：韩磊） 机场在安检区开设"首乘绿色通道"，提供预安检讲解服务，帮助首乘旅客快速通过安检；延伸服务链 条，突破航站楼区域限制，将服务关口前移至停车场、巴士站，实现部分地区首乘旅客"从家门到舱 门"全程无忧；保障场景扩容，打破仅服务首次出发旅客的传统，将首次中转、首次到达等场景纳入首 乘保障范围；精准化识别与引导，推出首乘专属标贴等识别标识，辅以首乘旅客乘机指南、中转指南， 配合人工全流程或分段式引导，精准缓解首乘旅客焦虑；多渠道预约响应，开通电话、航站楼柜台等预 约渠道，并通过微信公众号、旅客大巴车信息公告等平台对社会公布，便捷首乘旅客提前获取服务支 持；打破服务与宣传的空间壁垒，将首乘服务推广从航站楼前移至基层一线，结合主业宣传，组织团队 赴蓄集乡、甘南社区、红光村等偏远乡村开展定向宣传，开拓未乘机群体市场，使民航服务精准触达务 工人员、农牧民、社区中老年群体等潜在首乘旅客，有效挖掘未乘机群体中的区域增量 ...

Core Insights - Spring Airlines and Lanzhou Zhongchuan International Airport are collaborating to enhance first-time passenger services, establishing a cooperative mechanism for service upgrades [1][2] - The initiative includes AI integration, travel service fusion, and dedicated services for first-time travelers, ensuring a seamless experience from ticket purchase to boarding [1] - Spring Airlines has launched various promotional offers for first-time passengers, including discounts and travel vouchers, particularly targeting students during the back-to-school season [2] Group 1 - Spring Airlines and Lanzhou Zhongchuan International Airport are working together to improve first-time passenger service quality, responding to the Civil Aviation Northwest Regional Administration's call for service upgrades [1] - The collaboration aims to create a comprehensive care chain for first-time travelers, incorporating dedicated counters, fast-track lanes, and personalized assistance [1] - Lanzhou Airport will assist passengers with ticket changes, accommodation, and ground transportation during adverse weather conditions, addressing travel challenges for first-time passengers [1] Group 2 - Spring Airlines has partnered with 12306 to enhance "air-rail intermodal" transfer convenience, allowing passengers to book intermodal products through the airline's official channels [1][2] - The airline has established a strategic presence in Lanzhou, creating a transit corridor to Xinjiang with various convenience services, including free accommodation and expedited transfers [2] - Currently, Spring Airlines operates 10 routes from Lanzhou to Xinjiang and has optimized its flight network to connect Lanzhou with major domestic cities and international destinations [2]

Core Viewpoint - The Civil Aviation Northwest Administration is enhancing the "first flight service" to strengthen the connection between the party and the people, emphasizing the importance of service quality in the aviation sector [1][3]. Group 1: Meeting Overview - A meeting was held to discuss the advancement of the "first flight service," attended by leaders and department heads from various airlines and airports [1][2]. - Eight units, including Eastern Airlines Northwest Branch and Chang'an Airlines, reported on their recent activities related to the "first flight service" and outlined their future plans [2]. Group 2: Key Requirements - The Deputy Director of the Administration emphasized four key requirements for the next phase of service enhancement: 1. Increase awareness and confidence in promoting the "first flight service" as a long-term task [3]. 2. Clearly define work priorities to ensure effective implementation of service upgrades [3]. 3. Broaden perspectives to align the "first flight service" with safety and industry development [3]. 4. Focus on publicity to create a positive environment for the service upgrade [3]. Group 3: Seasonal Considerations - The meeting highlighted the importance of balancing the "first flight service" with transportation production guarantees, especially during the peak summer travel season [4].