Core Insights - The article discusses the recent upgrades in first-time passenger services at various regional airports in Shaanxi, China, aimed at enhancing the travel experience and meeting the needs of the public [1][2][4] Group 1: Service Upgrades - Yulin Airport has introduced "urgent passenger" and "convenient passenger" services, allowing first-time travelers to access a fast-track boarding process with special guidance [1] - Yan'an Airport has established a full-process "green channel" for military personnel and their families, offering priority check-in, security checks, and boarding services, along with themed packages to promote military respect [2] - Hanzhong Airport has engaged in community outreach to promote first-time passenger services, collaborating with local media to enhance awareness and engagement [2] Group 2: Passenger Experience - Yulin Airport provides colorful boarding passes for first-time travelers, which help staff identify passengers and guide them to the correct boarding gate [1][3] - Ankang Airport has developed a dedicated service product that includes personalized guidance and health care, enhancing the overall travel experience for first-time passengers [4] - The overall service quality at Shaanxi's regional airports has improved significantly, with a reported 19% year-on-year increase in passenger throughput, totaling 4.082 million passengers from January to October this year [4]

Core Viewpoint - Eastern Airlines Northwest Branch has significantly improved its first-time passenger services by focusing on five key application scenarios, enhancing travel experience through various measures including route assurance, product promotion, and service optimization [1][2] Group 1: Ground Services - The company has implemented a "scene-led" approach to strengthen service guarantees, organizing special activities to enhance transfer service capabilities during peak travel periods [1] - A dedicated transfer counter and passage for first-time passengers were established, providing one-on-one guidance and assistance with meal claims and lounge facilities [1] - The arrival service process has been optimized, focusing on efficient luggage identification and providing proactive guidance to ensure smooth luggage retrieval [1] - International first-time passenger services have been extended to include first-time international transfer passengers, offering dedicated boarding guidance [1] - Special services for military personnel and their families have been enhanced, providing a comprehensive one-stop service from identity verification to check-in and security guidance [1] Group 2: Cabin Services - The company has introduced a "Warm Companionship, First-Time Journey" themed service on outbound international flights from Xi'an, utilizing iPads to identify first-time passengers and assist with filling out immigration cards [2] - Customized postcards and hand-drawn maps of overseas attractions are provided to address travel challenges faced by passengers [2] - Service processes for special groups have been standardized, ensuring consistent and caring service for first-time military passengers [2] Group 3: Market Promotion - The company is actively promoting its "Silver Wing Products" and first-time passenger services through various channels, including school-enterprise cooperation, live broadcasts, and seasonal promotion meetings [2] - From January to October, the company has carried 112,900 first-time passengers, generating revenue of 75.52 million yuan [2] - In October, the "Silver Wing Products" benefited 10,267 first-time passengers, contributing 6.31 million yuan in revenue [2] Group 4: Future Plans - The company plans to further upgrade first-time passenger services in line with overall requirements, coordinating with headquarters to enhance international flight schedules during the Spring Festival and develop new international routes [2] - There is a focus on refining the full-process first-time passenger service standards and creating travel products that combine tourism and first flights [2] - Internal collaboration and airport coordination will be strengthened to continuously improve the travel experience and satisfaction of first-time passengers [2]

Core Points - Qinghai Mangya Airport is enhancing its first-time passenger services to better meet the travel needs of the public and tap into the aviation market potential [1][4] - The airport has organized a promotional team to engage with local communities and workers, providing detailed information on flight services and addressing common concerns [1][3] - A series of promotional activities have been conducted, benefiting over 6,000 people so far, with plans for continued service enhancement and outreach [4][5] Group 1 - The airport has initiated a series of activities titled "I Serve the People—'Fly Often' Caring First-Time Service Upgrade" to promote its services [1] - The promotional team consists of key personnel from various departments, ensuring effective communication and service delivery [1][3] - The airport has introduced a "Warm Winter Travel—Enjoy Mangya" service product, offering eight types of services to enhance winter travel for passengers [4] Group 2 - In response to the needs of oil field workers, the airport has held meetings to discuss new flight routes and ticket discounts, focusing on transit information [3] - The airport has established a "one-on-one" service communication channel for workers to facilitate ticketing and travel assistance [3] - The airport aims to innovate its promotional methods and expand its outreach to ensure quality services reach more people [5]

Core Viewpoint - The Daqing Airport is enhancing its first-time passenger services by implementing seven upgraded measures to meet diverse needs and improve both social and economic benefits [1][2]. Group 1: Service Enhancements - The airport has established a "First-Time Green Channel" in the security area to expedite the security process for first-time passengers [2]. - Services have been extended beyond the terminal to include parking lots and bus stations, ensuring a seamless experience from home to the aircraft [2]. - The scope of first-time passenger services has been expanded to include not only first departures but also first transfers and first arrivals [2]. Group 2: Passenger Support - The airport has introduced exclusive identification stickers and guides for first-time passengers, along with personalized assistance to alleviate anxiety [2]. - Multiple channels for service reservations have been opened, including phone and terminal counters, with information disseminated through various platforms [2]. - Outreach efforts have been made to remote communities to promote first-time flying services, targeting potential passengers such as workers, farmers, and elderly community members [2]. Group 3: Performance Metrics - As of October 2025, the airport has successfully assisted 1,052 first-time passengers, reflecting an overall improvement in service quality and positive feedback from the local community [3].

Core Insights - Spring Airlines and Lanzhou Zhongchuan International Airport are collaborating to enhance first-time passenger services, establishing a cooperative mechanism for service upgrades [1][2] - The initiative includes AI integration, travel service fusion, and dedicated services for first-time travelers, ensuring a seamless experience from ticket purchase to boarding [1] - Spring Airlines has launched various promotional offers for first-time passengers, including discounts and travel vouchers, particularly targeting students during the back-to-school season [2] Group 1 - Spring Airlines and Lanzhou Zhongchuan International Airport are working together to improve first-time passenger service quality, responding to the Civil Aviation Northwest Regional Administration's call for service upgrades [1] - The collaboration aims to create a comprehensive care chain for first-time travelers, incorporating dedicated counters, fast-track lanes, and personalized assistance [1] - Lanzhou Airport will assist passengers with ticket changes, accommodation, and ground transportation during adverse weather conditions, addressing travel challenges for first-time passengers [1] Group 2 - Spring Airlines has partnered with 12306 to enhance "air-rail intermodal" transfer convenience, allowing passengers to book intermodal products through the airline's official channels [1][2] - The airline has established a strategic presence in Lanzhou, creating a transit corridor to Xinjiang with various convenience services, including free accommodation and expedited transfers [2] - Currently, Spring Airlines operates 10 routes from Lanzhou to Xinjiang and has optimized its flight network to connect Lanzhou with major domestic cities and international destinations [2]

Core Viewpoint - The Civil Aviation Northwest Administration is enhancing the "first flight service" to strengthen the connection between the party and the people, emphasizing the importance of service quality in the aviation sector [1][3]. Group 1: Meeting Overview - A meeting was held to discuss the advancement of the "first flight service," attended by leaders and department heads from various airlines and airports [1][2]. - Eight units, including Eastern Airlines Northwest Branch and Chang'an Airlines, reported on their recent activities related to the "first flight service" and outlined their future plans [2]. Group 2: Key Requirements - The Deputy Director of the Administration emphasized four key requirements for the next phase of service enhancement: 1. Increase awareness and confidence in promoting the "first flight service" as a long-term task [3]. 2. Clearly define work priorities to ensure effective implementation of service upgrades [3]. 3. Broaden perspectives to align the "first flight service" with safety and industry development [3]. 4. Focus on publicity to create a positive environment for the service upgrade [3]. Group 3: Seasonal Considerations - The meeting highlighted the importance of balancing the "first flight service" with transportation production guarantees, especially during the peak summer travel season [4].