"小蓝心"守护计划打造了"5+1"保障体系，"5"是指行程保障、应急保障、体验保障、合规保障、系统保障5大场景，"1"则是要打造"蓝心见面会"这一机制， 为企业客户与携程商旅的技术、服务团队建立直接沟通的渠道。 该计划由携程商旅CTO翁杰与携程商旅全球客户服务总经理龚国英在大会现场共同发布。龚国英表示，这一计划既是对企业员工差旅出行的保障，也为差旅 负责人提供一次"安全感升级"的承诺。为了更好地给客户提供"兜底保障"，携程商旅设立了千万级的保障基金，用于紧急行程处理、不可抗力保障、退款保 障、体验受损补偿等。 转自：携程商旅 【新华企业资讯11月15日】11月9日，2025年携程集团全球合作伙伴峰会商旅分论坛暨携程商旅伙伴大会在土耳其伊斯坦布尔举办。会上，携程商旅顺应行 业"高品质服务"及"全球化发展"两大趋势，同时发布"小蓝心"守护计划及全球差旅解决方案，推动商旅管理行业从"价格竞争"向"价值服务"转型。 设立千万级保障金，携程商旅发布"小蓝心"守护计划 近年来，商旅行业入局玩家众多，一度陷入"卷低价"的非良性竞争中。在此背景下，携程商旅发布了"小蓝心"守护计划，希望通过全面的机制建设，建立行 业"高品质服 ...

Core Insights - Ctrip's business travel division aims to shift the industry focus from "price competition" to "value services" through its global travel solutions and the "Little Blue Heart" protection plan [1][2] Group 1: Global Business Growth - Ctrip's international business has seen significant growth, with a 290% year-on-year increase in Singapore clients and a doubling of the Japanese market [1] - Since 2025, Ctrip's business travel division has served 25,000 Chinese enterprises going abroad, with overseas client numbers increasing by 390% [1] - The "Global Influence Plan" launched in 2023 has expanded the number of destination cities served by 88%, covering 203 countries and regions [1] Group 2: Investment in Technology - Ctrip has increased its international technology investment by 130% this year, focusing on system stability, data security, and global resource integration [1] Group 3: "Little Blue Heart" Protection Plan - The "Little Blue Heart" protection plan features a "5+1" guarantee system covering five key areas: itinerary, emergency, experience, compliance, and systems [2] - A fund of over ten million has been established for emergency itinerary handling, refund guarantees, and experience compensation [2]