金融智能体行业丨研究报告 摘要： 本报告基于技术发展周期视角 ， 对中国金融智能体的落地现状和趋势展开了深度洞察 ，阐述了 金融智能 体在关键周期阶段的主要表现 ， 期望能够为行业提供一份拥有参考价值的研究内容。 序 - 背景 三重驱动因素推进金融智能体发展 相比近年来金融机构采纳的各类新兴技术，大模型及智能体的发展在"技术突破、业 务创新与政策支持"的多重因素驱动下，展现出更为强劲的发展势头 近年来，各类新兴技术相继涌现，均在初步探索期获得市场关注，也都经历了从概念炒作到理性回 归的过程。这些技术中，部分通过重塑业务流程实现稳健发展，部分则因未能规模落地而发展停 滞。多家金融机构技术负责人反映，尽管各类新兴技术持续影响金融科技战略布局，但很多决策者 日趋理性，会审慎对待市场炒作，从而更关注技术的实际价值。 与其他技术相比，大语言模型、金融大模型及智能体的创新展现出显著不同的特质。它们凭借技术 突破和场景应用创新，为金融业务升级开辟了新路径；加之政策层面的积极引导，共同为技术的发 展构建了坚实的支撑。这种技术、场景创新与政策的多重共振，使大模型驱动的智能体在中国市场 展现出强劲的内生动力。目前，很多金融机构也 ...

Core Viewpoint - The rapid development of AI large models presents both opportunities and challenges for effective implementation in enterprises, necessitating a systematic approach to overcome organizational and operational hurdles [2][5][9]. Group 1: Organizational Challenges and AI Implementation - Companies face internal discrepancies in AI awareness and capabilities, which complicates the transformation process and the establishment of a culture conducive to AI development [2][8]. - A significant contradiction exists between business departments' expectations of AI capabilities and the actual productivity outcomes delivered by IT departments [8][9]. - The need for substantial investment in AI applications is emphasized, as many enterprises struggle to align technology with business needs effectively [9][10]. Group 2: AI Application Cases - Alibaba Cloud has successfully implemented approximately 28 digital human projects across various scenarios, including document translation, intelligent outbound calling, contract risk review, and employee services [10][13]. - In translation, the use of AI has reduced costs significantly, achieving a translation quality score of 4.6 compared to 4.12 with traditional methods, thus enhancing user experience in overseas markets [15][16]. - Intelligent outbound calling has allowed Alibaba Cloud to scale its customer service capabilities, equating to the service bandwidth of hundreds of human agents [18][19]. - The introduction of digital personnel for contract risk review has streamlined the process, reducing review times from months to real-time risk identification during contract drafting [20][21]. Group 3: RIDE Methodology for AI Integration - The RIDE methodology consists of four key steps: Reorganize, Identify, Define, and Execute, aimed at ensuring successful AI project implementation [28][30]. - Reorganizing involves aligning organizational structures and relationships to better support AI initiatives, while identifying business pain points suitable for AI solutions is crucial [30][42]. - Defining clear operational metrics and product specifications is essential to track the effectiveness of AI applications [47][48]. Group 4: Importance of User Intent and Evaluation - The success of AI applications, particularly in agent models, hinges on understanding user intent and ensuring that the AI meets these needs effectively [64][66]. - Establishing a comprehensive intent space is critical for evaluating AI performance and ensuring that the knowledge base is sufficient to meet user demands [66][70]. - The evaluation of AI performance must consider the absence of standard answers in many tasks, necessitating a focus on qualitative assessments and continuous improvement [72][73].