Workflow
电商服务
icon
Search documents
网萌科技亮相京东服务商大会,以 “AI+BPO” 模式破解电商服务增长难题
Sou Hu Cai Jing· 2025-08-04 11:15
7月31日,以"开放共赢,高效合作"为主题的京东服务商合作交流会在上海顺利举办,多维政策加码共赢成 长。此次大会吸引了全国300余家服务商及商家齐聚一堂,网萌科技作为京东重要的客服外包服务商,受邀出 席了此次盛会。 在备受关注的"优秀服务商分享"环节,网萌科技商务总监戴敏代表企业发表"客服服务助力商家降本增效新引 擎"主题演讲,系统解读了"AI+BPO"模式如何破解电商服务增长难题。 以深圳某运动户外品牌实践为例:引入"客服外包+ AI智能客服"方案后,客服团队从 97人精简至 65 人(含AI 训练师岗),月均成本从72万元降至 41万元(降本43%,年省约372万元);客户满意度从91分提升至93.5分 (提升3%),平均响应时长稳定20秒;仅2个月完成过渡,通过"30%-60%-100%"分阶段切换策略,保障服务 数据平稳衔接。 在同期分会场互动中,网萌科技客服外包团队与京东业务线、商家围绕"行业定制化服务方案""新工具实操落 地"等议题深入沟通。各方精准对接需求、共享资源,推动合作从"理念共识"向"落地实践"转化。 作为电商数智化服务的先行者,网萌科技以"AI+BPO"模式在京东生态中展现出强劲赋能能 ...
外资涌入 上半年前海实际使用外资同比增长15.9%
Core Insights - Foreign investment in Shenzhen is increasing, with a focus on the Qianhai area as a strategic point for foreign enterprises [1][3] - Qianhai has attracted over 12,000 foreign companies, with a significant rise in foreign investment and new enterprises established [1][3] Investment Trends - In the first half of the year, Shenzhen established 5,581 new foreign-invested enterprises, ranking first among major cities in China [1] - Qianhai's actual foreign investment reached 12.326 billion yuan, a year-on-year increase of 15.9%, accounting for nearly 60% of Shenzhen's total [1][3] - The number of new foreign-invested enterprises in Qianhai increased by 99.6% [1] Sector Performance - The top three sectors for foreign investment in Qianhai were finance (29.5%), business services (29.4%), and software and information technology services (17.5%) [3] - Foreign investment in the financial sector grew by 19.5%, while high-tech services saw a remarkable increase of 72.4% [3] Business Environment - Over 52% of members of the American Chamber of Commerce in South China plan to establish new offices in Qianhai, citing a favorable business environment [3] - Qianhai has implemented AI review policies that reduce application materials by 70% and compress review times significantly [3] Financial Policies - Qianhai is a pioneer in policies such as QFLP and cross-border wealth management, with QFLP fund sizes accounting for over 90% of Shenzhen's total [3] - Foreign enterprises benefit from a 15% corporate income tax rate and can reduce operational costs by over 40% through cross-border cash pools [3] Internationalization Efforts - DBS Bank from Singapore increased its investment in Shenzhen Rural Commercial Bank by nearly 1.6 billion yuan, raising its stake to 19.4% [4] - Qianhai is enhancing its international living and working conditions, with the establishment of international districts and schools [4] Future Outlook - Qianhai plans to deepen institutional openness in finance, data cross-border, and healthcare sectors to stabilize foreign investment confidence [4]
天猫在三亚新设洋橙电商公司
Core Viewpoint - Sanya Yangcheng E-commerce Co., Ltd. has been established with a registered capital of 1 million RMB, focusing on various sales and services including internet sales and new energy vehicle battery swap facilities [1] Company Summary - The legal representative of Sanya Yangcheng E-commerce Co., Ltd. is Peng Yanping [1] - The company is wholly owned by Zhejiang Tmall Technology Co., Ltd. [1] - The business scope includes internet sales, automobile sales, electronic product sales, information system integration services, and sales of new energy vehicle battery swap facilities [1]
电商猛推AI工具 商家观望算账
Bei Jing Shang Bao· 2025-08-03 15:43
Core Insights - E-commerce platforms are increasingly investing in AI tools to enhance product selection, design, and customer service, with companies like 1688 and ZhiDeMai Tech updating their AI offerings [1][6] - Small and medium-sized enterprises (SMEs) are experiencing significant productivity improvements, with some achieving an efficiency of 5 million yuan per employee and creating products with a gross margin of 92% [3][4] - Despite the potential benefits, SMEs face challenges in AI adoption, including high understanding costs, time for widespread implementation, and insufficient cost-effectiveness [1][5] Group 1: AI Tools and Their Impact - AI tools are primarily used for basic functions such as image generation and data insights, with more complex applications requiring additional time for adaptation [1][5] - Companies like Tiwan Tans Trading have successfully leveraged AI for product selection and operational efficiency, increasing annual revenue from 10 million yuan to 40 million yuan [3][4] - The introduction of AI tools has led to significant reductions in product development cycles, with some companies able to produce hundreds of new products in a single day [3][4] Group 2: Challenges and Limitations - Many SMEs prioritize cost reduction and efficiency gains when using AI tools, indicating a need for platforms to enhance the practical output of these technologies [5][6] - The current application of AI in e-commerce remains at a basic level, with many businesses still relying on simple tools for product image creation and marketing material generation [5][6] - There is a need for traditional manufacturing companies to adapt their mindset and possess technical capabilities to fully utilize AI tools [5][6] Group 3: Market Competition and Future Directions - E-commerce platforms are focusing on customer acquisition rather than immediate commercialization of AI products, indicating a competitive landscape [7][8] - Recent upgrades in AI capabilities, such as improved product search accuracy from 88% to 94.5%, demonstrate ongoing efforts to enhance user experience [7][8] - The future of AI tools in e-commerce will depend on their ability to adapt to different scenarios and user needs, emphasizing the importance of personalization [8]
电商猛推AI工具:平台不着急商业化,商家观望算账
Bei Jing Shang Bao· 2025-08-03 09:30
Core Insights - E-commerce platforms are increasingly investing in AI tools to enhance product selection, design, and customer service, with companies like 1688 and ZhiDeMai Technology updating their AI offerings [1][4] - Small and medium-sized enterprises (SMEs) utilizing AI have reported significant productivity improvements, with some achieving a revenue increase to 5 million yuan per employee and creating products with a gross margin of 92% [1][4] - Despite the potential benefits, SMEs face challenges in AI adoption, including high understanding costs, time for widespread implementation, and insufficient cost-effectiveness [1][6] Group 1: AI Implementation in E-commerce - Current AI applications by merchants are primarily basic, focusing on tasks like image generation and data insights, with more complex integrations requiring additional time [1][6] - Platforms like 1688 have iterated their products to lower barriers for SMEs, but the primary need remains cost reduction and efficiency improvement [1][7] - The consensus in the industry is that AI tools must be further tailored to specific scenarios and personalized to achieve true scalability [1][9] Group 2: Case Study of Successful AI Utilization - Liu Shiqi, general manager of Tiwantans Trading Co., leveraged AI to grow his slipper business to an annual revenue of 40 million yuan, successfully selling a "ugly slipper" for $145 with a profit margin of $50 [4][5] - His strategy involved using AI for product selection based on market trends, significantly reducing the product development cycle from 1-1.5 months to less than a week [4][5] - Liu emphasized the importance of innovation over imitation, focusing on creating unique products that meet new market demands [5] Group 3: E-commerce Platforms' AI Tools - Major e-commerce platforms are developing AI products to enhance merchant efficiency in areas like product selection, marketing, and customer service [6][8] - For instance, Taobao's "Image to Video" tool automates the creation of promotional videos, while JD's Yanxi model analyzes product features and user preferences [6][8] - 1688's digital human product has evolved to assist merchants in optimizing product images and participating in marketing activities, resulting in a 150% improvement in business outcomes for SMEs using the tool [7][8] Group 4: Future of AI in E-commerce - The current focus for e-commerce platforms is on acquiring customers rather than immediate commercialization of AI products [9] - There is a recognition that AI tools need to adapt to various industry scenarios and user needs to achieve widespread application [9] - The integration of AI into the e-commerce search process is being prioritized to enhance user experience, with improvements in search accuracy from 88% to 94.5% [8][9]
安正时尚:控股公司礼尚信息从事电商服务业务,未从事母婴产品的相关生产
Bei Jing Shang Bao· 2025-07-31 13:19
北京商报讯(记者 张君花)7月31日,安正时尚发布公告称,公司股票连续三个交易日以涨停价收盘, 剔除大盘和板块整体影响后的实际波动幅度较大。公司控股公司上海礼尚信息科技有限公司(以下简 称"礼尚信息")从事电商服务业务,未从事母婴产品的相关生产。2024年度,礼尚信息实现营业收入 7.33亿元,净利润为-293.43万元。 ...
3连板安正时尚:控股公司礼尚信息从事电商服务业务 未从事母婴产品的相关生产
news flash· 2025-07-31 11:04
3连板安正时尚:控股公司礼尚信息从事电商服务业务 未从事母婴产品的相关生产 智通财经7月31日电,安正时尚(603839.SH)公告称,公司股票连续三个交易日以涨停价收盘,剔除大盘 和板块整体影响后的实际波动幅度较大。公司控股公司上海礼尚信息科技有限公司(简称"礼尚信息") 从事电商服务业务,未从事母婴产品的相关生产。2024年度,礼尚信息实现营业收入7.33亿元,净利润 为-293.43万元。 ...
我店模式新平台半年出圈?揭秘某店模式背后的分金池陷阱
Sou Hu Cai Jing· 2025-07-31 08:46
如果你搞懂我店这套模式,就等于是给自己企业走向一个商业捷径。目前靠着这套模式半年内就出圈的有众店、店商豹、咱的店、头米、多米街、好惠花, 只要你肯花时间在运营上摸清运营思路,基本企业不存在寒冬,像星电、中通 3 个月就走入大众视野。这套模式的核心就藏在 "36-40 期积分逻辑""代理分 池子策略" 和 "动态加速机制" 这三大法宝里,今天咱们就用大白话掰开揉碎了聊。 简单来说,每一笔消费都会变成会 "长大" 的积分。比如你在联盟商家消费 100 元,商家自愿让利 20%(即 20 元)进入平台资金池。这 20 元会分成两部 分:40%(8 元)直接变成你和商家的等额积分,60%(12 元)留在平台用于运营和分红储备。关键来了 ——积分不是一次性到账,而是分 36-40 期动态释 放,每期释放比例和平台业绩挂钩。如果某个区域的流水突然增长 15%,原本 40 天释放完的积分可能缩短到 36 天,你手里的积分就像提前 "解冻" 的存 款,能更快兑换成现金券或跨店消费额度。这种设计既避免了资金链断裂的风险,又通过 "业绩增长→加速释放" 的正循环,让消费者和商家都有动力持续 参与。 代理体系采用三级分池 + 区域 ...
凯诘电商拟赴港IPO,证监会要求说明多项情况
Core Viewpoint - The China Securities Regulatory Commission (CSRC) has requested Shanghai Kaijie E-commerce Co., Ltd. (Kaijie E-commerce) to provide supplementary information regarding its previous listing attempts and current plans for A-share listing, amid a backdrop of declining financial performance [1][2][3]. Financial Performance - Kaijie E-commerce reported revenues of approximately 1.829 billion yuan, 1.723 billion yuan, and 1.699 billion yuan for the years 2022, 2023, and 2024, respectively, indicating a continuous decline in revenue [4]. - The company's net profits for the same years were approximately 86 million yuan, 68 million yuan, and 60 million yuan, also reflecting a downward trend [4]. - Revenue from the top five customers accounted for 20.8%, 25.1%, and 26.6% of total revenue in 2022, 2023, and 2024, respectively [4]. - The largest customer contributed 16.7%, 18.6%, and 21.7% of total revenue for the years ending December 31, 2022, 2023, and 2024, respectively [4]. Listing and Regulatory Requirements - The CSRC has mandated Kaijie E-commerce to clarify its previous listing attempts on the National Equities Exchange and Quotations (NEEQ) and the reasons for its withdrawal from the A-share listing process [2][3]. - The company had previously listed on the NEEQ in May 2016 and voluntarily delisted in May 2019, with two subsequent A-share listing applications being withdrawn [3]. - The CSRC requires a legal opinion on whether the proposed shareholders' shares are subject to any pledges, freezes, or other rights defects [3]. Business Operations and Strategy - Kaijie E-commerce is a digital retail solution provider, ranked as the fifth largest in China by GMV in 2024 and the largest O2O digital retail solution provider [4]. - The company aims to use the funds raised from its listing for strategic business expansion, innovation, upgrading digital capabilities, strengthening its technical team and infrastructure, and expanding overseas, particularly in Southeast Asia and Europe [5].
国外电商平台价格监测
Sou Hu Cai Jing· 2025-07-30 04:34
以下是国外电商平台价格监测的方法和工具: 一、国外电商平台价格监测方法 1. 明确监测目标:确定是要了解市场价格走势、竞品价格还是自身产品的历史价格等,以便更有针对性 地进行价格监测。 2. 选择合适的工具:根据监测目标,选择电商平台官方的数据分析工具或第三方价格监测工具。 3. 设定监测范围和频率:确定监测的范围,如特定产品、竞品或整个市场,以及监测的频率,如每日、 每周或每月等。 4. 数据采集与分析:通过选定的工具收集数据,并对市场价格走势、竞品价格、自身产品的历史价格等 进行详细分析。 5. 调整价格策略:根据数据分析结果,适时调整价格策略,如在市场价格下跌时降低自身产品价格以吸 引更多消费者,或在竞品价格上涨时提高自身产品价格以获取更多利润。 二、国外电商平台价格监测工具 4. 鼎点数据 2. camelcamelcamel 功能:免费工具,跟踪亚马逊商品历史价格,帮助卖家了解价格策略。 适用场景:适用于亚马逊卖家进行价格监测和策略分析。 3. Datartery 功能:亚马逊卖家的定制化数据挖掘工具,通过AI筛选,发现潜在新品和市场趋势。 适用场景:适用于亚马逊卖家进行市场趋势分析和新品挖掘。 1 ...