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教育培训服务类投诉量同比上升超四成
Jin Rong Shi Bao· 2025-08-13 00:49
近日,中国消费者协会(以下简称"中消协")发布了《2025年上半年全国消协组织受理投诉情况分 析》,根据全国消协组织受理投诉情况统计,2025年上半年,全国消协组织共受理消费者投诉995971 件,同比增长27.23%;解决509655件,为消费者挽回经济损失4.52亿元。 值得注意的是,张女士的遭遇并非个例。截至8月8日,在某投诉平台搜索"先学后付",相关投诉共 有18298条;搜索"培训贷",相关投诉更是高达31750条。 投诉案例中,有一名消费者表示,其在上大学期间报名了某培训机构的培训,当时学费为7800元, 并进行了分期付费,最近几天查看银行交易记录发现被收取了利息。"一直以为是培训机构的无息分期 付款,结果发现总共要还款10005.84元,利息有2005.84元。"该消费者以放贷机构在其不知情的情况下 和培训机构合作放贷等原因为由要求放贷机构退还贷款利息。 数据显示,2025年上半年,金融服务类投诉量为7564件,与2024年上半年相比,金融服务类投诉比 重大幅上升,由0.24%升至0.76%。 值得注意的是,教育培训服务类在投诉量统计中位居前列,2025年上半年累计44126件,相较于去 年同期 ...
前4月江西省服务消费趋势向好
Sou Hu Cai Jing· 2025-06-02 00:37
Group 1 - The core viewpoint is that service consumption is rapidly growing in China, becoming a significant source of incremental resident consumption and an effective means to promote high-quality economic development [1] - In Jiangxi Province, service consumption sales revenue from January to April 2025 increased by 11.5% year-on-year, outpacing the growth of all industries in the province by 7.8 percentage points, indicating a positive contribution to economic structural transformation [1] - Traditional service consumption remains dominant, with household and family services and other life services showing sales revenue growth of 13.6% and 11.9% respectively, accounting for 13.3% and 58% of total service consumption in the province [1] Group 2 - The "Culture + Tourism" dual engine is enhancing market vitality, with tourist numbers and ticket revenue in Lushan Scenic Area increasing by 33.8% and 30.64% respectively, and in Longhushan Scenic Area by 22.3% and 20.6% [2] - The tourism and cultural consumption market is expanding, with sales revenue from tourism services growing by 8.3% and 31.7%, and cultural services increasing by 32.2% and 17.9% year-on-year [2] - The "Sports + Health" dual approach is strengthening consumption momentum, with sports facility services and competitions seeing sales revenue growth of 56.2% and 30.9% respectively, while health services and fitness activities grew by 17.2% and 26.4% [2] Group 3 - The tax authorities in Jiangxi Province plan to leverage big data to analyze economic operations, create integrated consumption scenarios, and stimulate market vitality through tax incentives and improved tax services [3]
一季度全国消协组织为消费者挽回经济损失23723万元
news flash· 2025-05-08 02:05
Core Insights - In the first quarter of 2025, the China Consumers Association reported a total of 461,767 consumer complaints, marking a year-on-year increase of 33.33% [1] - The organization successfully recovered economic losses amounting to 23.723 million yuan for consumers [1] Complaint Categories - The top five categories for product complaints included home electronics, clothing and footwear, daily goods, food, and transportation [1] - Compared to the first quarter of 2024, the proportion of complaints in clothing and footwear, as well as daily goods, has increased, while complaints related to agricultural production materials have decreased [1] Service Categories - The leading categories for service complaints were internet services, life and social services, education and training services, sales services, and cultural, entertainment, and sports services [1] - In comparison to the first quarter of 2024, there was an increase in the proportion of complaints in financial services, cultural, entertainment, and sports services, and public facilities services, while complaints in life and social services, internet services, and telecommunications services saw a decline [1]