（来源：新安晚报） 转自：新安晚报 本报讯 2月26日，记者从长三角消保委联盟获悉，马年春节假期，长三角地区三省一市市场监管部门加 强投诉举报热线值守，听民声、解民忧、抓维权、促消费，一共接收投诉54991件、举报11724件，解答 咨询90020件。 马年春节假期，上海市市场监管部门接收投诉16863件、举报4978件，解答咨询69462件；江苏省市场监 管部门接收投诉12566件、举报2522件，解答咨询8406件；浙江省市场监管部门接收投诉19715件、举报 3154件，解答咨询2985件；安徽省市场监管部门接收投诉5847件、举报1070件，解答咨询9167件。 三省一市市场监管部门一共接收消费投诉 【下载黑猫投诉客户端】、举报66715件。从涉及消费方式 看，线上消费诉求占比77%，线下消费诉求占比23%；从涉及行业领域看，主要集中于服装鞋帽、食 品、家居用品、销售服务、餐饮住宿服务、互联网服务等领域；从反映问题看，主要涉及经营者售后服 务、产品质量、合同履行、不正当竞争等方面问题。 新安晚报 安徽网 大皖新闻记者 徐琪琪 实习生 曹芸 ...

（来源：中国消费者报） 本报上海讯（记者刘浩）2月24日，记者从上海市市场监管局获悉，今年春节长假期间，长三角地区三 省一市（江苏省、浙江省、安徽省、上海市）市场监管部门加强投诉举报热线值守，投诉举报系统共接 收投诉54991件、举报11724件，解答咨询90020件，消费维权 【下载黑猫投诉客户端】畅通有序。 从涉及消费方式看，线上消费诉求占比77%，线下消费诉求占比23%；从涉及行业领域看，主要集中于 服装鞋帽、食品、家居用品、销售服务、餐饮住宿服务、互联网服务等领域；从反映问题看，主要涉及 经营者售后服务、产品质量、合同履行、不正当竞争等方面。 此外，智能消费诉求呈现增势。春节长假期间，涉及各类智能化消费品（智能家居、智能穿戴等商品） 的诉求163件，较往年有所增多，消费者主要反映智能消费品质量、宣传和售后服务等方面问题。 据介绍，春节长假期间，上海市12315电话、互联网、微信小程序等诉求渠道保持畅通，公众消费维权 诉求总体平稳有序。上海市市场监管部门着力深化消费诉求多元化解和源头治理，通过加强12315热线 平台值守、做好公众诉求解答引导、强化投诉举报实时监测、完善一窗式话务转接和在线纠纷解决 （O ...

Core Viewpoint - The Shanghai Municipal Market Supervision Administration reported a total of 66,715 complaints during the 2026 Spring Festival holiday, with a significant focus on online consumption and various consumer issues [1][2]. Group 1: Complaint Statistics - A total of 66,715 complaints were received across the Yangtze River Delta region during the holiday, with online consumption complaints accounting for 77% and offline for 23% [1]. - In Shanghai alone, there were 16,863 consumer complaints, 4,978 reports, and 69,462 inquiries answered [1]. Group 2: Consumer Demand Characteristics - Overall consumer demand remained stable, with a focus on source governance and multi-channel resolution of disputes [2]. - Online consumption complaints made up 89.8% of the total, primarily related to e-commerce and live-streaming sales, with issues such as quality defects and delivery delays [2]. - Complaints related to traditional New Year's Eve dinner services remained stable at 36 cases, focusing on delivery delays and product quality [2]. - There was an increase in complaints related to green consumption, totaling 488, with a significant portion concerning shared consumption [2]. - Complaints regarding smart consumer products rose to 163, highlighting issues with product quality and after-sales service [2].

Core Insights - The China Consumer Association reported over 530,000 consumer complaints in the third quarter, marking a year-on-year increase of 7.9% [1] - The highest proportion of complaints was related to after-sales service, accounting for 29.4% of total complaints [1] - There was an increase in complaints regarding false advertising, safety, and contract issues [1] Complaint Categories - The top five categories of complaints included life and social services, internet services, education and training, cultural and entertainment services, and sales services [1] - The data from the Zhuomuqin consumer complaint platform aligns closely with the trends reported by the China Consumer Association [1] Future Focus - Zhuomuqin's "2025 Consumer Pitfall Guide" will focus on core consumer rights issues such as after-sales service, contracts, and quality, revealing nine major consumer complaint scenarios for the year [1] - The platform plans to delve deeper into specific sectors such as automotive, insurance, and online shopping to help consumers identify pitfalls and effectively protect their rights [1]

Core Insights - The report highlights that during the 2025 National Day and Mid-Autumn Festival holiday, the Yangtze River Delta region's market supervision departments enhanced complaint handling and consumer protection efforts, resulting in a significant number of complaints and inquiries [1][3] Group 1: Complaint Statistics - A total of 84,671 complaints were received, 20,859 reports were registered, and 127,646 inquiries were answered across the three provinces and one city during the holiday [1][3] - Shanghai received 27,076 complaints, 7,779 reports, and answered 95,359 inquiries; Jiangsu received 20,166 complaints, 4,443 reports, and answered 12,598 inquiries; Zhejiang received 29,530 complaints, 6,612 reports, and answered 4,321 inquiries; Anhui received 7,899 complaints, 2,025 reports, and answered 15,368 inquiries [3] Group 2: Consumer Behavior Insights - Online consumption complaints accounted for 78% of total complaints, while offline consumption complaints made up 22% [3] - The main industries involved in complaints included clothing and footwear, food, household goods, catering and accommodation services, and sales services [3] Group 3: Issues Identified - The primary issues reported were related to after-sales service, product quality, contract fulfillment, and unfair competition [3] - The market supervision departments are implementing measures to optimize the consumption environment, enhance consumer rights protection, and improve consumption order [3]

Summary of Key Points Core Viewpoint - In the first half of 2025, consumer complaints in China increased significantly, indicating rising consumer dissatisfaction and highlighting areas for improvement in service and product quality [1][2]. Group 1: Overall Complaint Statistics - A total of 995,971 consumer complaints were received, representing a year-on-year increase of 27.23% [1]. - Out of these complaints, 509,655 were resolved, resulting in a total economic loss recovery of 452 million yuan [1]. - The number of consumer visits and consultations reached 330,000 [1]. Group 2: Nature of Complaints - After categorizing complaints, issues related to after-sales service were the most prominent, accounting for 26.47% of total complaints [1]. - Compared to the first half of 2024, complaints regarding counterfeits, safety, and false advertising increased, while complaints about after-sales service, quality, and measurement decreased [1]. Group 3: Product Category Complaints - Product-related complaints totaled 541,215, making up 54.34% of all complaints, with an increase of 8.79 percentage points compared to the same period in 2024 [1]. - The top five categories for product complaints included home electronics, clothing and footwear, daily goods, food, and transportation [1]. - The proportion of complaints related to clothing and daily goods increased compared to the first half of 2024 [1]. Group 4: Service Category Complaints - Service-related complaints amounted to 406,747, representing 40.84% of total complaints, with a decrease of 1.56 percentage points from the previous year [2]. - The leading categories for service complaints were internet services, life and social services, education and training services, sales services, and cultural, entertainment, and sports services [2]. - There was an increase in complaints related to financial services, education and training services, and sales services, while complaints about life and social services and telecommunications services decreased [2].

Core Points - The second batch of stable job retention funds in Xilin Gol League has been accelerated, with 1,063 insured enterprises completing public announcements and a total of 14.03 million yuan being distributed recently [1] - Since the implementation of the stable job retention policy at the end of May, the employment department has achieved 76% of the annual plan, with a completion rate of 92% at the league level [1] - A total of 2.83 million yuan has been distributed to 1,814 enterprises, stabilizing 47,451 jobs across various industries including energy manufacturing, animal husbandry, and sales services [1] Implementation Measures - The league has adopted a "no application, immediate enjoyment" model, allowing business personnel to quickly identify eligible enterprises through backend data comparison, transforming the process from "enterprises seeking subsidies" to "subsidies seeking enterprises" [1] - The application process has been simplified and processing times reduced, requiring enterprises only to confirm policy enjoyment information to complete their applications, while online announcements enhance transparency and efficiency [1] Future Plans - The employment department will continue to increase policy promotion efforts and optimize the review process to enable more enterprises to benefit from the policy as soon as possible, reinforcing the foundation of employment-first policies [1]

Core Insights - In the first quarter of 2025, the China Consumers Association reported a total of 461,767 consumer complaints, marking a year-on-year increase of 33.33% [1] - The organization successfully recovered economic losses amounting to 23.723 million yuan for consumers [1] Complaint Categories - The top five categories for product complaints included home electronics, clothing and footwear, daily goods, food, and transportation [1] - Compared to the first quarter of 2024, the proportion of complaints in clothing and footwear, as well as daily goods, has increased, while complaints related to agricultural production materials have decreased [1] Service Categories - The leading categories for service complaints were internet services, life and social services, education and training services, sales services, and cultural, entertainment, and sports services [1] - In comparison to the first quarter of 2024, there was an increase in the proportion of complaints in financial services, cultural, entertainment, and sports services, and public facilities services, while complaints in life and social services, internet services, and telecommunications services saw a decline [1]