"我还没问完呢！怎么就断了？"康阿姨又气又急，"这到底是真人还是机器人啊？我们老人打字慢，就 不能多等两分钟吗！" 来源：北京晚报微信公众号 老年人使用手机，每一步可能都需要从头学习。遇到困难除了"麻烦子女"，他们也期待有"明白人"能问 问。一份《移动互联网应用（App）适老化改造调研报告》显示，中老年人对App适老模式主要需求之 一即是人工客服。但记者发现，寻找人工客服，如今在相当程度上仍是一种对耐心的考验。 急人：问题没发完，对方已"断联" 65岁的康阿姨，付费158元购买了某平台的年度会员。最近不时出现"掉线"情况，重新登录很麻烦，康 阿姨决定找客服问问。找遍会员中心、订单、设置……康阿姨许久才在"帮助与反馈"里找到"在线客 服"。 点击进入后，一个带着笑脸的"专属智能客服"弹窗跳了出来，列了一串"猜你想问"的问题。康阿姨只好 打字输入"账号经常掉线，视频看不了"。等待数秒，智能客服回复了一段模板文字：若您遇到账号使用 问题，可尝试以下操作……这样的回复看得康阿姨云里雾里，想找位人工客服直接帮忙。 连续输入2次"转人工"后，终于接通"专享人工客服"，康阿姨赶紧开始打字。但还没描述完，页面就弹 出提示：因 ...

Core Viewpoint - The dramatic personal and professional trajectories of Wang Wei and Yang Lei, once a power couple in the Chinese internet industry, illustrate the profound impact of personal relationships on business outcomes and the evolution of the industry itself [1][12]. Group 1: Company Development - Wang Wei founded Tudou in 2005, capturing the burgeoning video-sharing market in China, coinciding with YouTube's early days [3]. - Tudou's rapid user growth was significantly aided by Yang Lei's media connections, which helped attract investments and celebrity endorsements [4]. - The company's plans for a NASDAQ listing were thwarted by a legal dispute initiated by Yang Lei, who sought to claim 38% of the company's shares, leading to a freeze on assets [6][8]. Group 2: Market Competition - The legal battle between Wang Wei and Yang Lei allowed competitors like Youku to gain a strategic advantage, ultimately leading to Tudou's merger with Youku in 2012 [8]. - The merger marked a significant shift in the competitive landscape of the Chinese video-sharing market, with Tudou losing its independent status [8]. Group 3: Personal Outcomes - Post-divorce, Wang Wei successfully transitioned into the animation industry, founding Light Chaser Animation and achieving significant box office success with films like "White Snake: Origin," which grossed 1.7 billion [9]. - Yang Lei continued her career in media, becoming a well-known family mediation expert on television, maintaining a stable yet less dynamic professional trajectory compared to Wang Wei [11]. Group 4: Long-term Impact - The fallout from their divorce and subsequent legal battles not only altered their personal lives but also had lasting implications for the Chinese internet and media landscape, highlighting the intertwining of personal and professional realms [12].