管保单，打造保险保障"数字管家"。从多元保险产品的投保，到全量保单状态的实时可视，寿险App 以"便捷操作、流程顺畅"的服务逻辑，让用户轻松掌控保障脉络，实现"保障无忧"的安心体验。 以此为行动纲领，中国人寿保险股份有限公司（以下简称"中国人寿"，股票代码：601628.SH， 2628.HK）将"以客户为中心"理念融入科技创新血脉，其核心载体"中国人寿寿险"App，正以强大的智 能服务内核，成为践行"新国十条"、做好"数字金融"惠民篇章的先锋样本。 攻坚数智壁垒 破局"理赔难" 提速至"分钟级" 保险服务效率的痛点，往往在于流程细节。过往医疗票据识别、跨系统数据壁垒、核保风控等环节高度 依赖人工，耗时费力。中国人寿选择以智能技术为刃，破局"理赔难"。 在理赔环节，中国人寿深耕人工智能应用，成功构建全流程无人工干预作业模式。部分案件从申请到赔 付全程自动化处理，最快仅需3分钟。更在业内率先实现医保商保门诊直赔，打通医保与商保数据壁 垒，在院端收费时即可完成商保结算，实现"免申请、秒结案"的革命性突破。 "国寿好服务"一触即达 构筑全景服务生态 以用户全生命周期需求为锚点，中国人寿寿险App深度整合核心业务功能 ...

北京商报讯（记者 胡永新）10月30日晚间，中国人寿公布了前三季度业绩报告。报告显示，中国人寿 积极推进CCRC养老社区、城心养老公寓、康养旅居三大养老产品线布局落地，截至2025年6月30日， 已累计在15个城市布局19个机构养老项目，推出四款"随心居"旅居产品。中国人寿寿险App全新改版， 截至2025年上半年，累计注册用户超1.6亿人。超760家柜面完成焕颜改造，空中客服一站式服务人次同 比增长30.3%。通过线上线下触点提供暖心适老服务超1011万人次。"国寿616客户节""听名医 讲免 疫"等多元增值服务活动覆盖客户超5149万人次。持续厚植"简捷、品质、温暖"的"国寿好服务"品牌底 色。 ...

Core Insights - The insurance industry is undergoing a significant transformation driven by technological innovations, particularly AI, with companies like DeepSeek leading the charge [1] - Major insurance firms are accelerating their strategic deployment in the AI sector, indicating a new phase in digital transformation and intelligent upgrades [1][2] - AI is expected to reshape the entire insurance value chain, enhancing operational efficiency and user experience while leading to market differentiation among firms [1][4] Group 1: Company Developments - China Ping An reported having a vast database with 30 trillion bytes of data and over 650 applications utilizing its AI model, with 818 million calls made in the first half of 2025 [2] - China Life is focusing on deep integration of financial technology and enhancing its digital service matrix through its life insurance app [2] - China Pacific Insurance is implementing AI solutions across sales, operations, and risk control, aiming to establish 2,700 digital equivalent labor units by the end of the year [2][6] Group 2: Industry Trends - The insurance sector is increasingly adopting digital finance and technology finance, with companies like China Life and China Insurance emphasizing their commitment to AI and digital transformation [3][7] - The competition in the insurance industry is intensifying, prompting firms to accelerate their technological layouts to meet customer demands for personalized services [3][4] - The emergence of AI is seen as a critical factor in optimizing insurance processes and enhancing production efficiency, marking a pivotal shift in the industry [2][3] Group 3: Strategic Directions - China Life has outlined three core development directions for the second half of the year, including enhancing technological capabilities [6] - China Ping An's AI strategy, termed "Five Intelligence," aims for comprehensive AI integration across its value chain [6] - China Pacific Insurance plans to leverage AI to reshape processes and upgrade models across various operational aspects [6][7] Group 4: Challenges and Solutions - The insurance industry faces challenges such as a shortage of tech-savvy talent, data security concerns, and the need for cultural transformation [7][8] - Experts suggest that companies should focus on talent development, data protection, and strategic technology investments to navigate these challenges effectively [8]

Core Viewpoint - China Life Insurance is leveraging digital technology to transform insurance services, making them more intelligent, convenient, and warm, while promoting the integration of the digital economy with the real economy [1] Group 1: Digital Transformation - China Life Insurance is undergoing a comprehensive digital transformation to enhance insurance services, addressing issues such as slow claims processing and accessibility for elderly customers [2][5] - The company has developed a digital channel via WeChat for parents of students in remote areas, allowing for claims to be processed on the same day, significantly improving the efficiency of claims for over 1 million families [2][3] - The "Respect for the Elderly" mode in the life insurance app has been certified for accessibility, making it easier for elderly users to manage their insurance [2] Group 2: Technological Advancements - China Life Insurance has implemented artificial intelligence to streamline the claims process, achieving a fully automated claims operation where some cases can be settled in as little as 3 minutes [3] - The company has pioneered a direct settlement service for medical insurance, allowing for real-time billing without the need for claims applications, which has been rolled out in 19 provinces [3] - The digitalization rate in underwriting and claims processes has reached approximately 99%, showcasing the company's commitment to efficiency [3] Group 3: Ecosystem Development - China Life Insurance is building an insurance service ecosystem by collaborating with medical institutions, government platforms, and partner enterprises, moving towards a more open approach to digital transformation [4] - The company has launched a city-customized commercial health insurance product in Chongqing, achieving broad coverage through online channels [4] - Future plans include integrating various services such as healthcare and elderly care into the app, aiming to provide a one-stop service for customers [4][5]

Core Viewpoint - The company has successfully implemented the "Gaokao Station" initiative during the national college entrance examination, demonstrating its commitment to social responsibility and community support [1][14]. Group 1: Service Initiatives - The company set up over 40 "Gaokao Stations" across Shandong Province, providing comprehensive support services for students and their families during the exam period [1]. - Services included comfortable resting areas with seating, free drinking water, emergency medical supplies, exam stationery, and printing facilities [3]. - Special psychological support rooms were established to help alleviate pre-exam anxiety through counseling and financial knowledge dissemination [5]. Group 2: Interactive and Support Services - Unique interactive areas were created, including a photo wall for celebrating achievements and a wish wall for students, catering to various needs of students and parents [6]. - A free transportation service was provided for students facing travel difficulties or emergencies, ensuring they could reach exam locations [7]. Group 3: Digital Integration and Community Outreach - The company utilized digital platforms such as the China Life Insurance App and official WeChat account to offer smart location services, appointment scheduling for transportation, and emergency guides, enhancing the efficiency of online and offline services [9]. - The initiative extended support beyond students to include parents, law enforcement, security personnel, sanitation workers, and delivery staff, providing them with necessary supplies and support [10]. Group 4: Commitment to Social Responsibility - Through the "Gaokao Station" initiative, the company has showcased its role as a central enterprise, emphasizing its dedication to community welfare and support for students' aspirations [14].