秉持"马上就办、真抓实干"理念，兴业银行信用卡中心早在2023年就开始探索以科技手段实现远程身份 识别，将实时算法比对、人脸识别、视频通话等数智技术嵌入消保投诉处理流程，辅助投诉处理人员识 别疑似"黑灰产"特征。截至今年10月末，兴业银行信用卡中心累计完成超8万次比对，为遏制金融领 域"黑灰产"蔓延贡献力量。 兴业银行信用卡中心积极协同外部力量推进非法中介乱象治理工作。自2023年起，与相关部门、同业机 构等共同开展"非法代理投诉"专项打击活动，齐心协力维护金融消费生态的清朗环境。 如今，信用卡已成为人们日常消费生活的重要工具。兴业银行信用卡中心坚持以人民为中心，将消费者 权益保护融入信用卡业务发展全流程，畅通客户反馈渠道、推动消费者权益保护数智转型、打造多元金 融教育体系，全力谱写消费者权益保护工作新篇章。 倾听消费者诉求，解决消费者急难愁盼问题 兴业银行信用卡中心把倾听客户诉求和解决群众问题作为践行金融为民理念的重要举措，高效解决消费 者急难愁盼问题。 "浦江经验"和新时代"枫桥经验"，是兴业银行信用卡中心推进基层治理、化解一线矛盾的两大"法宝"。 一方面，积极借鉴"浦江经验"，由负责人带头接访接诉，倾听 ...

Core Viewpoint - The annual "Double Eleven" shopping festival is highlighted, with the company aiming to enhance consumer experience through various financial services and exclusive offers [1] Group 1: Promotions and Discounts - The company has launched straightforward "Double Eleven" benefits in collaboration with major payment platforms like Alipay, Douyin, and JD.com, allowing consumers to enjoy clear and direct discounts without complex rules [2] - Customers can receive up to 2025 yuan in cashback through the "Consumption Cashback" activity, applicable to various purchases [2] Group 2: Comprehensive Service Coverage - The company has integrated its credit card services with major e-commerce platforms, offering up to 24 months of interest-free installments for digital product purchases [3] - The "Xingye Life" app provides users with various payment discounts across multiple services, including food delivery and travel [3] Group 3: Interactive Engagement - An innovative activity called "Hua Hua Hao Will Play Double 11 Scratch to Win Millions" allows customers to collect "Dragon Balls" through spending and tasks, which can be used for daily scratch-off prizes and a chance to win grand prizes [4] - The app features a unique game involving a panda, enhancing user engagement and adding a fun element to the shopping experience [4]

Core Viewpoint - The strategic cooperation agreement between Industrial Bank's credit card center and Meituan aims to create a "finance + life" open ecosystem, enhancing user experience through diverse service offerings [1] Group 1: Strategic Cooperation - The partnership is based on principles of open sharing and mutual benefit, focusing on ecological scene construction, user service, and intelligent operations [1] - Users will enjoy a comprehensive consumption experience through the Industrial Bank Life App, accessing Meituan's services such as food delivery, in-store group purchases, travel, and entertainment [1] Group 2: Company Profiles - Meituan is a leading domestic life service e-commerce platform with a mission to improve food and living standards, operating platforms like Meituan App and Dianping App, covering various service forms [1] - The Industrial Bank Life App serves as a retail financial service platform, and this collaboration represents a significant step in the bank's strategy to create a scene-based and ecological credit card service [1] Group 3: Future Directions - The collaboration aims to connect a vast number of quality merchants with consumption scenarios, building a new ecosystem of preferential merchants and creating innovative card issuance models [1]

Core Viewpoint - The strategic partnership between Industrial Bank's credit card center and Meituan aims to create a "Finance + Life" open ecosystem, enhancing user experience through diverse service offerings [1] Group 1: Partnership Details - The collaboration is based on principles of open sharing and mutual benefit, focusing on ecological scene construction, user services, and intelligent operations [1] - Users will enjoy a seamless multi-channel consumption experience through the Industrial Bank's lifestyle app, accessing Meituan's services such as food delivery, in-store group purchases, travel, and entertainment [1] Group 2: Company Profiles - Meituan is a leading domestic e-commerce platform for lifestyle services, with a mission to improve food and living standards, operating platforms like Meituan App and Dianping App [1] - The Industrial Bank's lifestyle app serves as a retail financial service platform, and this partnership represents a significant step in the bank's strategy to create a scene-based and ecological approach to credit card services [1] Group 3: Strategic Goals - The partnership aims to connect a vast number of quality merchants with consumer scenarios, building a new ecosystem of preferential merchants and creating innovative scene-based card issuance models [1] - The collaboration is designed to enhance customer value experiences through comprehensive service integration [1]

Group 1 - The core initiative of the project is the "Free Lunch Public Welfare Project," which allows credit card holders of Industrial Bank to donate their credit card points to provide meals for rural schoolchildren [1][2] - Since its inception in 2018, over 280,000 credit card holders have participated, contributing to the provision of 2 million free lunches [1] - Industrial Bank ranks among the top contributors in the corporate partnership project of the "Free Lunch Fund" managed by the China Social Welfare Foundation [1] Group 2 - The project has been recognized for its positive impact, with the chairman of the China Social Welfare Foundation highlighting it as a beneficial model for the financial industry's involvement in public welfare [2] - Industrial Bank plans to deepen its collaboration with the China Social Welfare Foundation to enhance the "Free Lunch" credit card points donation project, aiming to inject new momentum into the initiative [2]

Group 1 - The core idea of the news is that Industrial Bank has been recognized for its financial contributions to the "Free Lunch Public Welfare Project," which provides meals to rural schoolchildren through credit card point donations [1][2] - Since 2018, Industrial Bank has partnered with the China Social Welfare Foundation to create a credit card point donation program, allowing cardholders to donate their points to fund meals for children in remote areas [1] - Over 280,000 cardholders have participated in the program, providing 2 million free lunches to rural schoolchildren, making Industrial Bank one of the top contributors to the "Free Lunch Fund" [1] Group 2 - The initiative has been praised for combining financial resources with public welfare, serving as a beneficial model for the financial industry’s involvement in charitable activities [2] - The vision of the "Free Lunch Fund" is to make free lunches a basic welfare for Chinese children, requiring collaboration from various sectors of society [2] - Industrial Bank plans to deepen its cooperation with the China Social Welfare Foundation to enhance the ongoing credit card point donation project, which has been active for seven years [2]

Core Viewpoint - Credit cards are a significant tool for commercial banks to boost consumption and improve people's livelihoods, with 兴业银行 actively participating in national initiatives to enhance consumer spending and service quality [1] Group 1: Consumer Engagement - 兴业银行信用卡 focuses on high-frequency consumption scenarios such as coffee, tea, fast food, snacks, and department stores, collaborating with well-known brands like Starbucks and KFC to offer various promotional activities [2] - The bank has launched specific promotional events in regions like Shanghai and Fujian, providing discounts and incentives for both new and existing cardholders to stimulate local consumption [2] Group 2: Payment Innovation - 兴业银行信用卡 aims to enhance the payment experience by deepening partnerships with major payment platforms like WeChat and Alipay, ensuring diverse payment options for customers [3] - The bank has introduced features such as points redemption for cash and personalized rewards, allowing consumers to utilize their points effectively in daily transactions [3] - Initiatives like trade-in programs for old products are being implemented in various cities, combining national and local subsidies with credit card promotions to provide additional benefits to cardholders [3]

Core Insights - The integration of financial services into daily life through innovative approaches is a key focus for the banking industry, particularly in the context of consumption upgrades and digital transformation [2] - The collaboration between Industrial Bank's Guangzhou branch and Baiyun Mountain Scenic Area exemplifies a successful model of "Finance + Culture & Tourism" that enhances customer experience and revitalizes the tourism industry [2][5] Group 1: Financial and Tourism Integration - The State Council's measures to promote cultural and tourism consumption highlight the importance of financial support in the tourism sector, encouraging collaboration between financial institutions and local tourism resources [4] - The surge in domestic tourism during the 2025 May Day holiday, with 314 million trips and a total expenditure of 180.27 billion yuan, reflects a growing market opportunity for financial institutions [5] - Baiyun Mountain, with an annual visitor count exceeding 20 million, saw a significant increase in visitors during the holiday, indicating a strong demand for innovative financial services in popular tourist areas [5] Group 2: Innovative Financial Services - The credit card center of Industrial Bank in Guangzhou has established eight themed check-in points and two service areas at Baiyun Mountain, creating an immersive experience for visitors while promoting financial services [2][5] - The introduction of a DIY card for Baiyun Mountain, which offers discounts for ticket purchases and merchant spending, demonstrates a tailored approach to meet customer preferences [7] - The use of popular IPs, such as the "Panda Huahua," to attract younger consumers signifies a shift towards more engaging and relatable financial services [8][9] Group 3: Customer Engagement and Experience - The integration of QR codes at check-in points allows visitors to connect with dedicated account managers, enhancing customer service and building a potential client base [11] - The establishment of interactive service points at Baiyun Mountain provides immediate access to credit card applications and financial consultations, improving service accessibility [12] - The focus on user-centered design and cross-industry collaboration aims to create added value and enhance the overall customer experience in financial services [14] Group 4: Future Directions - The vision for future financial services emphasizes embedding them into everyday life, transforming credit cards into tools for exploring enjoyable experiences [15] - The innovative practices of Industrial Bank's Guangzhou branch serve as a reference for the banking industry to adapt to changing consumer needs and preferences [14]