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双十一调研:家庭消费追求“秩序感”,京东高质低价成首选平台
21世纪经济报道· 2025-11-08 13:01
Core Insights - The article emphasizes the shift in consumer behavior during the Double Eleven shopping festival, highlighting a focus on essential household goods and services, reflecting a desire for stability and quality in family consumption [1][45][46] Group 1: Household Consumption Trends - Double Eleven has become a fixed annual procurement node for families, with a high penetration rate among respondents indicating that most have either participated or added items to their carts [5] - Household daily necessities dominate the consumption landscape, with 65.9% of consumers prioritizing these items during promotions, significantly outpacing other categories like home appliances and beauty products [9][29] - Consumers are increasingly viewing household services as essential, with over half considering them a standard solution for household challenges, indicating a shift from optional to necessary spending [31][33] Group 2: Consumer Behavior and Preferences - A rational planning approach has emerged as the mainstream consumer behavior, with nearly 40% of consumers adopting a combination of stockpiling and immediate purchases, reflecting a mature shopping strategy [13][45] - The motivations behind consumer purchases include a desire for stability in daily life (56.3%), price sensitivity (55.6%), and a need to reduce daily burdens (50.11%), showcasing a multifaceted decision-making process [14][15] - Quality and price are equally important to consumers, with 52.6% prioritizing product reliability and 52.4% focusing on affordability, challenging the stereotype that promotions are solely about low prices [17][18] Group 3: Platform Preferences and Market Dynamics - JD.com has emerged as the preferred platform for purchasing daily household products and services, with over 40% of consumers favoring it due to its reliability and logistics efficiency [21][24] - The brand preference for household goods shows a strong inclination towards domestic brands, with over 60% of consumers favoring traditional and emerging Chinese brands, reflecting a growing trust in local products [23][24] - The overall household spending on daily necessities remains stable, with nearly 80% of families maintaining or increasing their expenditures, indicating a robust market for essential goods [26][29] Group 4: Service Consumption Insights - Service consumption is transitioning from optional to essential, with over 93% of respondents showing interest in service-related purchases during Double Eleven, highlighting the growing importance of service in consumer spending [35] - The main drivers for service purchases include significant discounts (44.22%), improved service quality (36.00%), and planned stockpiling (35.20%), indicating a shift towards valuing both price and quality [37] - Concerns regarding service quality and price transparency remain significant pain points for consumers, with many expressing worries about inconsistent service and unclear pricing structures [41][42]
21问卷丨家庭日用消费重回C位,今年双十一你“囤货”了吗?
Core Viewpoint - The "Double Eleven" shopping festival has evolved from a focus on electronics and fashion to a significant emphasis on essential household goods and services, reflecting changing consumer priorities and behaviors [1] Group 1: Consumer Behavior - More consumers are shifting their attention to daily necessities, such as paper towels, laundry detergent, and staple foods, during the Double Eleven shopping festival [1] - There is a growing trend of consumers opting for bulk purchases to cover several months' worth of supplies, indicating a desire for convenience and efficiency in household management [1] - Social media discussions reveal that consumers are seeking to simplify their lives by consolidating everyday purchases and enhancing the overall organization of their homes [1] Group 2: Service Consumption - The concept of "service bundling" is gaining traction, with consumers increasingly interested in purchasing home cleaning services and other household services during the festival [1] - The focus on practical purchases suggests that consumers are prioritizing items and services that enhance their quality of life and provide a sense of order [1] Group 3: Research Initiative - A survey titled "2025 Double Eleven Consumer Survey" has been initiated to gain deeper insights into consumer preferences and core demands related to household consumption during the festival [1] - The feedback from this survey aims to help platforms and brands optimize their offerings based on consumer insights [1]
家政服务进社区 一刻钟便民生活圈加速品质提升
Bei Jing Shang Bao· 2025-09-22 13:47
Core Insights - The 2025 Quality Life Festival focuses on integrating home services into communities, emphasizing the theme "A Quarter of an Hour to Renew Home" [1] - The event showcases over 20 home service platforms and companies, highlighting the shift of home services from traditional roles to more visible community engagement [1] Group 1: Event Overview - The event is organized by the Beijing Municipal Bureau of Commerce and is held in Changping District [1] - It features five main areas: smart home services, elderly care, maternity and infant care, cleaning and organization, and emerging home services [1] - The festival will continue until late October, with multiple community activities planned across various districts [2] Group 2: Service Offerings - Platforms like JD Home Services, 58 Daojia, and Meituan provide a combination of online and offline cleaning and appliance maintenance services [1] - Specialized home service companies offer professional services such as maternity care, elderly care, and postpartum recovery [1] - Innovative products like the floating automatic anti-bedsores mattress and elderly companionship robots are showcased, indicating advancements in home care technology [1] Group 3: Industry Perspective - A representative from a participating home service company stated that professional home services are essential for enhancing the quality of life and addressing family concerns, rather than being viewed as luxury expenses [1]