完善便民设施，倍添厅堂温度。该网点以实际行动积极践行社会责任，于大堂内配备了轮椅、雨伞、老 花镜、填单台及点钞机等一系列便民设施，同时配备应急药品、茶水等供客户应急使用，确保以专业、 周到的服务，为前来办理业务的客户提供全方位的关怀。 江南时报讯 "真是太感谢你们了，年纪大了智能设备不太会使用，谢谢你们还手把手教我用手机查余 额！"家住某小区的王大爷握着工商银行海安城南支行工作人员的手，不住地表达感谢。这温暖的一 幕，正是该网点从细微处入手，打造"有温度的银行"的生动体现。 上门服务解忧，筑牢防诈防线。针对行动不便的老年客户，该网点还推出了"上门服务"。客户可以通过 电话或线上渠道预约，工作人员将按约定时间上门为客户办理账户挂失、密码重置等业务。同时，主动 向客户普及防范电信诈骗、假币识别等金融知识，提醒老年客户守护好"钱袋子"，实现金融安全与便民 服务同步到家。 关爱老年群体，服务无微不至。该网点从细节入手，将暖心服务延伸至老年客户身边。在营业网点内专 设"老年人绿色通道"，工作人员主动上前引导，耐心倾听需求，以"慢下来"沟通和"手把手"指导，协助 老年客户顺利完成存款、转账、社保缴费等业务，让他们感受到贴 ...

Core Points - The core idea of the news is that the Bank of China Dongying Lijin Branch is implementing a door-to-door service for elderly clients in remote villages to address their difficulties in accessing banking services [1][2] Group 1: Service Implementation - The bank organized a service team to visit multiple remote villages, providing on-site assistance to elderly individuals who are elderly, living alone, or disabled [1] - Transportation challenges hinder elderly clients from reaching bank branches, making simple tasks like activating social security cards and resetting passwords difficult for them [1] - The bank developed a special service plan after assessing the needs of elderly clients, sending staff equipped with mobile devices to provide "zero-distance" financial services [1] Group 2: Service Process - During the home service, staff maintained patience and attention to detail, verifying information and assisting with various banking tasks [1] - Staff provided hands-on guidance to help elderly clients set passwords and use social security card functions, ensuring they could master these skills [1] - To enhance financial risk awareness among elderly clients, staff conducted on-site education on preventing telecom fraud and illegal fundraising, distributing informational brochures [1] Group 3: Community Impact - This door-to-door service is part of the bank's commitment to the "Finance for the People" philosophy and supports rural revitalization, receiving high recognition from local communities [2] - The bank plans to expand its service range and establish long-term cooperation with local governments and village committees to ensure continuous access to convenient and safe financial services for elderly clients in remote areas [2]

Core Viewpoint - The company is expanding its banking services to meet the needs of special customer groups, focusing on providing door-to-door services for those unable to visit bank branches due to health issues or emergencies [1][2][3] Group 1: Service Initiatives - The company has implemented an emergency door-to-door service plan to assist customers in urgent situations, such as a young man needing to withdraw funds for his hospitalized father who forgot his bank card password [1] - In another instance, the company responded to a request from Mr. Shi's family, who needed assistance with a locked social security card due to his inability to visit the bank [2] - The company emphasizes a customer-centric service philosophy, optimizing its door-to-door service mechanism for elderly, disabled, and hospitalized clients [2] Group 2: Service Expansion - The company has expanded its door-to-door service offerings beyond common tasks like password resets and card loss reporting to include activating social security cards and providing financial consulting [2] - The company aims to enhance service efficiency by simplifying processes for special customer groups [2] Group 3: Commitment to Social Responsibility - The door-to-door service is seen as an extension of banking services and a reflection of the company's social responsibility, breaking traditional time and space limitations in financial services [3] - The company plans to continue innovating service methods and improving service quality to provide comprehensive financial services to more special customers [3]

Core Viewpoint - The article emphasizes the importance of providing convenient, safe, and warm financial services to elderly clients in the context of an aging society, highlighting the efforts of the Industrial and Commercial Bank of China (ICBC) Mangshi Branch in fulfilling its social responsibility [1] Group 1: Service System for Elderly Clients - The Mangshi Branch has established an innovative "Elderly Pioneer Team" to address the needs of elderly clients, implementing a comprehensive service mechanism that includes demand response, home service, and feedback [2] - The team extends counter services to clients' homes using mobile devices, addressing issues such as social security card activation and password resets promptly [2] - In the branch, the team provides patient and detailed "slow-paced" services at a dedicated "Elderly Service Window," ensuring a warm and safe service environment with facilities like reading glasses and first aid kits [2] Group 2: Exemplary Service Cases - A recent case involved a family urgently needing to activate a social security card for an elderly bedridden client, which the branch addressed by sending a team to the client's home to complete the activation process efficiently and professionally [3] - During the service, staff educated the elderly client and their family on the safe use of the social security card and financial fraud prevention, receiving high praise for their warm and professional service [3] Group 3: Commitment to Continuous Improvement - The Mangshi Branch is committed to enhancing its "Elderly Pioneer Team" and optimizing its elderly-friendly service processes to better meet the financial needs of elderly and disabled clients [4] - The branch aims to provide more convenient, efficient, and warm financial services, contributing to a harmonious and friendly social environment while reinforcing its commitment to serving the public [4]

Core Insights - The bank has initiated a "Financial Steward" program to provide financial services directly to elderly residents in the community, addressing their mobility and operational challenges [2][3] - The program includes a "Silver Age Guardian Plan" to educate seniors on recognizing new types of scams and enhancing their financial security [3] Group 1: Service Implementation - The bank's team conducted a three-day service event, successfully activating 20 new bank cards and providing one-on-one training on smart devices for 43 elderly individuals [2] - A dedicated "Elderly Service Zone" was established at the event, equipped with large print operation guides and other assistive tools to facilitate the banking process for seniors [2] Group 2: Future Plans - The bank plans to create a "Special Needs Customer Archive" and implement a "Scheduled Home Visits + Regular Follow-ups" service mechanism to enhance support for elderly clients [3] - The bank aims to achieve comprehensive elderly service coverage across 10 villages within the district by the end of the year [3] Group 3: Community Engagement - The initiative is an extension of the "Community Market" service model, emphasizing the importance of community engagement and tailored financial services [3] - The bank intends to deepen its "Finance + Grid" service model, leveraging technology to break service boundaries and establish a community-rooted banking brand [3]