近日,中国平安公众平台发布的一篇关于Q3"秋收报告"的文章引发网友热议,文章中藏着平安让消费者省 心、省时、又省钱的秘密,其中,平安寿险保全服务凭借其省时省钱省心的特质,沉淀下一份厚实的服务答 卷,让数字金融成果切实惠及消费者,彰显"金融为民"的服务宗旨。 全流程赋能,数字技术重塑保险服务生态 在数字金融成为行业变革核心驱动力的当下,平安寿险保全服务通过深度融合数字技术与保险全流程,实 现了从产品设计到客户服务、风险防控的多维度智能化升级。以大数据分析为支撑,平安寿险能够精准 捕捉客户行为特征,开发出个性化、定制化的保险产品,满足不同群体的差异化需求。在业务运营端,线上 渠道的全面铺开打破了传统服务的时空限制。客户通过平安金管家APP,即可随时随地完成保单查询、理 赔申请等操作,真正实现"一键办理、全程可视"。这种模式不仅提升了服务效率,更拓展了保险市场的覆 盖范围,让更多消费者享受到便捷的保险服务。 数字技术的应用为保险业的风险管理提供了全新工具。平安寿险保全服务通过构建智能化风控体系,实 现了对风险的精准识别与动态管控。借助人工智能与大数据技术,全流程覆盖保单承保的前、中、后各 环节,能够快速识别潜在风险 ...

Group 1 - The core viewpoint of the news is that Ping An Life Rizhao Branch actively engages in public welfare and support for the elderly and disabled, demonstrating corporate responsibility and earning widespread praise [1][3] Group 2 - In the area of public welfare, Ping An Life Rizhao Branch promotes a "one-stop" claims service, which simplifies the process and shortens the time for clients to receive their claims [1] - The company has optimized services for the elderly by creating dedicated service areas in their offices, equipping them with facilities like reading glasses and wheelchairs, and providing specialized service personnel to assist elderly clients [1] - For disabled individuals, the company offers Braille prompts for visually impaired clients and home service for those with mobility issues, ensuring they receive the necessary support [2]

Core Viewpoint - The core mission of the financial industry is to serve the public and promote inclusivity, with Ping An Life's Tai'an branch focusing on addressing the "digital divide" for the elderly by innovating elder-friendly service models to enhance their insurance service experience [1] Group 1: Service Innovations - The establishment of a "Green Channel for Silver-Haired Services" at the counter effectively reduces waiting times for elderly clients through prioritized reception and comprehensive guidance [2] - A dedicated "Elderly Service Area" is equipped with comfortable seating, reading glasses, and emergency medical kits, creating a reassuring service environment while retaining traditional service windows for personal assistance [2] Group 2: Technology Empowerment - The introduction of "Silver-Haired Service Specialists" provides hands-on guidance for using the Ping An Financial Manager APP, ensuring technology acts as a bridge rather than a barrier in service delivery [3] - The service process adheres to the "Three Questions and Three Confirmations" principle to ensure precise and efficient service by understanding needs, habits, and difficulties [3] Group 3: Long-term Commitment - Regular training for elderly client services, a dedicated service supervision hotline, and a satisfaction follow-up mechanism are implemented to continuously optimize service details [4] - The company commits to ensuring that no elderly client is left behind during the digital transformation, aiming to create a comprehensive elder-friendly service system that combines online and offline resources [4]

Core Viewpoint - The company is committed to enhancing financial services for the elderly, focusing on addressing their specific needs and challenges in insurance services [1] Group 1: Service Improvements - The company has improved service levels to better assist elderly clients, ensuring they feel cared for and understood [1] - A recent case highlighted a staff member assisting an elderly client who struggled with technology, demonstrating the company's dedication to personalized service [1] Group 2: Accessibility Enhancements - The company has implemented various facilities such as love seats, reading glasses, wheelchairs, and first aid kits to make the service environment more accommodating for elderly clients [1] - A dedicated "green channel" has been established to prioritize elderly clients, reducing their waiting time for services [1] Group 3: Technology Support - The company provides guidance and support for elderly clients in using mobile applications, ensuring they can complete transactions safely and efficiently [1] - Staff members are trained to be proactive and patient, particularly in assisting elderly clients with technology-related tasks [1]

Group 1 - The core idea of the news is that Ping An Life has launched an elderly-friendly version of the Ping An Jin Guanjia APP, aimed at enhancing the service experience for senior customers [1] - The APP features a one-click switch between the standard version and the care version, making it easier for elderly users to navigate [2] - The care version includes larger font sizes and a simplified interface, specifically designed to cater to the needs of older users [3] Group 2 - The care version incorporates a voice interaction feature that provides audio broadcasting of information, further improving accessibility for elderly users [7] - An innovative anti-fraud technology has been introduced for customers aged 60 and above, which alerts them to high-risk behaviors such as screenshots and screen sharing during policy loan transactions, successfully warning over 40,000 senior customers since its launch [9]

Core Insights - The Ping An Jin Guanjia APP 10.0 has been upgraded to provide comprehensive insurance lifecycle management and has won the "Best Insurance Customer Service Platform" award at the 2025 "Golden Insurance Award" ceremony [1][2] - The app has surpassed 292 million registered users and served over 60 million customers in a year, emphasizing its role as a modern insurance service manager [2] - The app's upgrade aligns with the company's "Three Savings" philosophy, focusing on customer needs and enhancing the connection between professional insurance services and quality living [3] Group 1: Awards and Recognition - The Ping An Jin Guanjia APP received recognition for its technological advancement and service innovation, highlighting its leadership in financial technology [1] - The "Golden Insurance Award" aims to establish benchmarks for brand and enterprise development in the insurance industry [1] - The "Qorus Insurance Innovation Competition" recognizes outstanding practices in digital transformation and innovative service models within the global insurance sector [1] Group 2: User Experience and Features - The app offers a user-friendly experience with features that allow for personalized insurance planning through an AI assessment system [4] - It provides a paperless and efficient insurance application process, significantly reducing the time required for users to complete transactions [6] - Post-application services include policy management, claims processing, and access to a wide range of member benefits, enhancing the overall user experience [7] Group 3: Service Philosophy and Future Outlook - The app embodies the "Three Savings" service philosophy, which emphasizes saving time, effort, and money for users throughout the insurance lifecycle [3][8] - The upgrade includes a restructured user rights system, ensuring that users receive tailored benefits based on their specific needs [8] - The company aims to build a more open insurance technology ecosystem, continuously optimizing and innovating products and services to enhance user experience [9]