Core Viewpoint - Shanghai Lianjia has implemented a "tenant separation" service model, which requires agents to serve either buyers or sellers exclusively, aiming to enhance service efficiency and meet the core needs of clients and property owners [1][4]. Group 1: Service Model Changes - The "tenant separation" model breaks the traditional practice of agents serving both buyers and sellers, allowing for more specialized and efficient service [1][3]. - Agents are now divided into two categories: those who manage property listings (source side) and those who assist buyers (client side), which is expected to improve the matching process between buyers and sellers [3][4]. - The new model has been in place for over a week and is not anticipated to have a significant immediate impact on the market, as it primarily involves internal operational adjustments [4]. Group 2: Market Context and Implications - The implementation of this model is a response to the increasing complexity of the Shanghai real estate market, where the transaction cycle has lengthened and inventory has increased [3][5]. - Experts suggest that this model is not a true "single agency" approach, as it still involves agents from the same company, but it reflects a necessary adjustment in the market dynamics where the focus shifts from merely having listings to effectively finding clients [5][6]. - The shift towards a more specialized service model is seen as a way to enhance market efficiency and address issues such as internal competition and the difficulty of matching buyers with suitable properties [6].

Core Viewpoint - Shanghai Lianjia is piloting a new service model called "tenant separation" to enhance service experience, where each real estate agent will focus on either buyers or sellers, starting from July 1 [1] Group 1: New Service Model - The "tenant separation" model requires agents to choose between serving the source side (sellers) or the client side (buyers), differing from the traditional dual-agent model [1] - Managers (M series) will automatically be assigned to the source side, while agents (A series) will focus on the client side, with the option for agents to switch roles after meeting certain criteria [1] - The goal is to increase the transaction completion rate from 45% to 53% by incentivizing agents to prioritize the maintenance of property sources [1] Group 2: Industry Context - The "tenant separation" initiative is seen as a significant step towards a "single agency" model in the real estate industry, which is more common internationally [2] - The traditional dual-agent model has led to conflicts of interest, where agents may favor one party over the other depending on market conditions [2][4] - Experts believe that focusing agents on one side will enhance their professionalism and clarity of interests, potentially leading to better service and outcomes for clients [4] Group 3: Future Implications - There is potential for the "single agency" model to be adopted in other first- and second-tier cities, promoting a more professional service system in the industry [4] - However, there are still areas that need improvement, such as commission structures and service details within the "single agency" model [4]

Core Viewpoint - Shanghai Lianjia is piloting a new service model called "separation of buyers and sellers," aiming to enhance service quality by having agents focus solely on either buyers or sellers, starting from July 1 [1][2]. Group 1: New Service Model - The "separation of buyers and sellers" model requires agents to choose between serving the seller or the buyer, contrasting with the traditional dual-agent model [1][2]. - The model is expected to improve the performance of agents, with the transaction completion rate for the seller's side increasing from 45% to 53% [1]. Group 2: Industry Context - The initiative is seen as a significant step towards adopting a "single agency" model, which is more common in foreign markets, as opposed to the "dual agency" model prevalent in China's second-hand housing market [2]. - The dual agency model often leads to conflicts of interest, where agents may favor one party over the other depending on market conditions [2]. Group 3: Expert Opinions - Experts believe that having agents focus on one side will clarify their interests and enhance their professionalism, leading to better service for clients [3]. - There are suggestions that this model could be replicated in other first- and second-tier cities, promoting a more professional service system in the industry [3].

Core Viewpoint - Shanghai Lianjia is set to pilot a new service model called "tenant separation" starting July 1, 2025, where each agent will focus solely on either buyers or sellers, aiming to enhance service quality and ensure transparency in transactions [3][4]. Company Summary - Shanghai Lianjia emphasizes improving service quality and protecting the rights of customers and homeowners as a priority [1]. - The new "tenant separation" model aims to break the limitations of traditional dual-agent services, which often lead to conflicts of interest [1][4]. - The company is responding to market changes and is seen as a leader in implementing this model in first-tier cities [2][4]. Industry Summary - The transition from dual-agent to single-agent services is already being practiced in Shenzhen, indicating a shift towards more transparent and defined roles in real estate transactions [1][4]. - The trend towards single-agent representation is common in mature real estate markets overseas, focusing on maximizing the interests of the client [2]. - If successful, Shanghai Lianjia's pilot could lead to the adoption of this model in other first-tier and second-tier cities, promoting a more professional service standard across the industry [4].