在国家加快推进支付体系建设的政策指引下，民泰银行金华分行立足区域特色，通过优化现金服 务、创新数字支付、完善跨境支付生态、深化适老化改造等一系列务实举措，打造全方位、多层次的现 代支付服务体系，切实提升金融服务质效。 现金服务优化，兜底保障与精准服务并重 现金，作为支付体系中坚实的"兜底"保障，依然是老年人、外籍人士等群体不可或缺的支付方式。民泰 银行金华分行以营业网点为服务阵地，推出特色定制"零钱包"，开辟"即来即兑"绿色通道，大幅提升现 金支付的便捷程度。分行通过网格化精准宣传与贴心的"零钱包"服务，直击现金使用过程中的痛点。 民泰银行金华永康支行主动走进许码头社区，积极向商户普及"拒收现金属于违法行为"的政策知识，同 时推广民泰银行微信公众号"便民-预约e服务"功能，让商户与居民能轻松便捷地完成小面额现金兑换。 民泰银行金华分行营业部持续开展"现金大篷车"活动，在社区、商圈等地深入开展整治拒收人民币宣 传，高效做好小面额兑换、残损人民币回笼工作。短短一周时间，民泰银行金华分行便累计走访商户 200余户，发放"零钱包"30余个，成功兑换零钱超万元，切实满足了商户的零钞需求。 数字支付创新，场景融合与生态共 ...

Core Viewpoint - The recent promotional activity by Minsheng Bank's Jinan Tianqiao Branch aims to enhance payment service convenience, improve services for the elderly, and raise awareness about fraud prevention, contributing to a harmonious financial environment [1][2] Group 1: Community Engagement - The bank organized a themed promotional event titled "Optimizing Payment Environment, Safeguarding Payment Security" in community areas, focusing on enhancing payment service convenience and educating residents on mobile payment techniques and fraud prevention [1] - Staff set up a "Mobile Financial Classroom" at a large community event, distributing materials such as the "Payment Service Guide" and "Safe Payment Manual," and demonstrating mobile payment operations and fraud prevention tips [1] - Special attention was given to elderly individuals, showcasing features like large print mobile banking, voice broadcasting services, and "one-click assistance," while guiding them through experiences with convenient services like "零钱包" exchange and QR code payments [1] Group 2: Merchant Support - The bank established a "Payment Service Vanguard" to support local merchants in the Tianqiao District, which is known for its commercial logistics [1] - The initiative included a "Payment Service into Merchants" campaign, where staff visited merchants to provide one-on-one guidance on upgrading payment systems and optimizing transaction processes [1] - Practical knowledge was shared with merchants on preventing illegal transactions, identifying counterfeit currency, and handling payment disputes [1] Group 3: Future Initiatives - The Jinan Tianqiao Branch plans to continue enhancing its payment service system by promoting simplified account opening processes and optimizing payment services for foreign nationals in China [2] - The goal is to ensure that financial technology advancements benefit the public and contribute to a safe, convenient, and efficient payment environment [2]

Core Insights - Postal Savings Bank of China Wuxi Branch actively implements the national pension strategy, focusing on the "U Enjoy Future" personal pension brand to create a comprehensive pension financial service system covering the entire life cycle [1] Group 1: Personal Pension Products - Since the launch of personal pension services, the bank has introduced over 100 products, including pension savings deposits, pension Y-share funds, pension L-share wealth management, and pension insurance, catering to various risk preferences and retirement needs [2] - As of June 2025, the cumulative balance of personal pension accounts at the Wuxi Branch reached 59,333 accounts, meeting diverse financial needs of the elderly [2] Group 2: Social Security Card Services - The Wuxi Branch promotes convenient social security card services, achieving a one-stop service for social security and financial business at 143 outlets, with a coverage rate of 89.94% [3] - Through community activation activities, the bank extends services to residents' doorsteps and provides on-site card issuance for new citizens in construction payroll projects [3] - As of June 2025, the cumulative balance of the third-generation social security cards reached 91,495 accounts, benefiting numerous families [3] Group 3: Age-Friendly Initiatives - To bridge the digital divide, the bank has upgraded its mobile banking with a large font version and simplified operational processes, benefiting over 29,900 elderly customers [4] - The bank has established an "online + offline" anti-fraud education network, conducting over 40 anti-fraud education activities throughout the year to protect the financial security of elderly clients [4] - In the next phase, the Wuxi Branch will continue to leverage its network advantages to deepen the integration of pension finance scenarios and introduce more financial products and services tailored for the elderly [4]

Core Viewpoint - The article highlights the importance of personalized and considerate banking services, particularly for elderly customers, showcasing how attentive service can enhance customer satisfaction and trust in financial institutions [1][2] Group 1: Customer Service Initiatives - Agricultural Bank of China (ABC) in Jinan has implemented "five measures for elderly service," which include setting up a caring service window, providing reading glasses, offering large print operation guides, establishing emergency assistance channels, and conducting home service [1] - The bank's staff demonstrated exceptional care by assisting an elderly customer with a money transfer, ensuring her comfort and understanding of mobile banking operations [1] Group 2: Customer Experience - The interaction between the bank staff and the elderly customer exemplifies the bank's commitment to customer care, emphasizing that quality service goes beyond efficiency to include genuine concern for clients' well-being [2] - The elderly customer expressed gratitude for the assistance, indicating that the bank's efforts to cater to her needs significantly improved her perception of mobile banking [1][2]