Core Insights - The event themed "Boosting Consumption and Quality Service Responsibility" was successfully held in Chengdu, focusing on consumer responsibility and service quality enhancement [1] - Nu Skin (如新) was awarded the "Customer Service Innovation Typical Case" and two of its customer service representatives were recognized as "Typical Customer Service Figures," highlighting the company's excellence in consumer rights protection and service innovation [1][5] Group 1: Consumer Rights and Service Innovation - Nu Skin has integrated consumer rights protection into its core business strategy, viewing it as both a legal obligation and a commitment to ESG principles [3] - The company employs a "6S Quality Measures" system throughout the product lifecycle to ensure high standards of quality and safety [3] - Nu Skin is set to launch the "Prysm iO" smart health management platform, utilizing advanced technologies to provide personalized health solutions [3] Group 2: Service Assurance and Customer Satisfaction - The company adheres to a "Customer-Centric" philosophy, offering a comprehensive after-sales service mechanism, including a 30-day no-reason return policy [4] - In 2023, Nu Skin achieved full online processing for after-sales services, with return and machine after-sales processing rates reaching 100% and over 90%, respectively [4] - The company emphasizes green and sustainable development throughout its supply chain, earning the "Waste-Free Factory" title for its innovative headquarters project [4] Group 3: Future Commitment and Contributions - The dual recognition of "Customer Service Innovation Typical Case" and "Typical Customer Service Figures" reflects Nu Skin's long-standing commitment to product innovation, quality assurance, and sustainable development [5] - The company aims to continue enhancing its productivity through technology and service excellence, contributing to a healthy consumption environment and the "Healthy China" initiative [5]

Core Viewpoint - The event themed "Boosting Consumption and Quality Service Responsibility" was successfully held in Chengdu, emphasizing the importance of consumer rights protection and service innovation in the context of evolving consumer needs [1][4]. Group 1: Event Overview - The event was organized by various consumer protection organizations and attended by representatives from 28 provinces and cities, highlighting a nationwide commitment to consumer rights [1]. - Li Chaodong, Senior Vice President of Nu Skin Greater China, participated in discussions on consumer scenario innovation and service quality upgrades, sharing insights on the company's practices in consumer rights protection [1][3]. Group 2: Company Profile - Nu Skin operates globally across nearly 50 markets, having launched over 100 nutritional and skincare products in China over the past 20 years [3]. - The company has received the China Charity Award five times, demonstrating its commitment to ESG principles and social responsibility [3]. Group 3: ESG Commitment - Li Chaodong emphasized that for multinational companies, protecting consumer rights is a core responsibility that involves providing innovative, reliable, and high-quality products to meet growing health demands [4]. - The company aims to integrate consumer rights protection into its core business strategy, driven by ESG principles [4][6]. Group 4: Innovation and Technology - In response to diverse health needs under the "Healthy China" strategy, Nu Skin is increasing investments in biotechnology and smart technology to drive innovation [5]. - The upcoming launch of the "Smart Health Management" platform, Prysm iO, will utilize AI and big data to offer personalized health solutions, showcasing the company's commitment to technological advancement in health management [5]. Group 5: Quality Assurance - Nu Skin has established a leading "6S Product Quality Management System" to ensure product safety and quality throughout the entire lifecycle, from development to consumer delivery [6]. - The company provides transparent product information and personalized services using AI, while also implementing a 30-day return policy to enhance consumer trust [6]. Group 6: Health Management Philosophy - Nu Skin promotes a "Big Health" philosophy, focusing on educating consumers about health management and encouraging a shift from reactive to preventive health care [7]. - The company plans to continue integrating ESG principles into its strategy, aiming for sustainable development and long-term consumer rights protection [7].

Core Insights - The event themed "Boosting Consumption and Quality Service Responsibility" was successfully held in Chengdu, focusing on consumer rights and service quality enhancement [1] - Nu Skin, a company specializing in anti-aging and health products for over 40 years, was recognized for its innovative customer service practices [1][3] - The company integrates consumer rights protection into its core business strategy, viewing it as a legal responsibility and a commitment to ESG principles [1] Group 1: Product Quality Management - Nu Skin has established a "6S Quality Measures" system that ensures high standards of quality and safety throughout the product lifecycle [2] - The upcoming "Prysm iO" smart health management platform utilizes advanced technology to provide personalized health assessments and nutritional solutions [2] Group 2: Service Assurance - The company adheres to a "Customer First" philosophy, offering a comprehensive after-sales service mechanism, including a 30-day no-reason return policy [2] - In 2023, Nu Skin achieved full online processing for after-sales services, with return and machine service online handling rates reaching over 100% and 90% respectively, significantly enhancing service efficiency and customer satisfaction [2] Group 3: Sustainable Development - Nu Skin incorporates environmental sustainability into its supply chain, focusing on local sourcing, eco-friendly packaging, and reducing environmental footprints [2] - The company's second phase of the innovation headquarters project was awarded the "Waste-Free Factory" title in Shanghai, reflecting its commitment to green development [2][3] Group 4: Future Commitment - The recognition received for customer service innovation is seen as validation of Nu Skin's long-term commitment to product innovation, quality assurance, and sustainable development [3] - The company aims to continue enhancing its product offerings through technology and building consumer trust by creating a safe and comfortable consumption environment [3]

Core Insights - The event themed "Boosting Consumption and Quality Service Responsibility" was held in Chengdu, focusing on consumer rights protection and service quality enhancement [1][3] - Nu Skin (如新) was recognized with the "Customer Service Innovation Typical Case" award, highlighting its commitment to consumer rights and service innovation [1][4] Group 1: Consumer Rights and Corporate Strategy - Nu Skin has integrated consumer rights protection into its core business strategy, viewing it as both a legal obligation and a reflection of its ESG (Environmental, Social, and Governance) principles [3] - The company emphasizes "innovation" and "high quality" as foundational elements, investing in biotechnology and intelligent research to provide safe and effective health products [3] Group 2: Quality Management and Technological Innovation - Nu Skin has implemented a "6S quality measure" throughout the product lifecycle, ensuring high standards of quality and safety from sourcing to final product [3] - The upcoming launch of the "Prysm iO" smart health management platform will utilize advanced technologies like hyperspectral Raman technology, AI, and big data to offer personalized health solutions [3] Group 3: Service Assurance and Customer Satisfaction - The company adheres to a "customer-centric" philosophy, offering a comprehensive after-sales service mechanism, including a 30-day no-reason return policy [4] - In 2023, Nu Skin achieved full online processing for after-sales services, with return and machine after-sales handling rates reaching 100% and over 90%, respectively, significantly enhancing service efficiency and customer satisfaction [4] Group 4: Sustainable Development Initiatives - Nu Skin incorporates environmental sustainability into its supply chain, focusing on local sourcing, eco-friendly packaging, and reducing environmental footprints [4] - The company's second phase of the innovation headquarters project received the "Waste-Free Factory" title in Shanghai, showcasing its commitment to green development [4] Group 5: Future Outlook - The recognition received for customer service innovation underscores Nu Skin's long-standing dedication to product innovation, quality assurance, and sustainable development [4] - The company aims to leverage technology for product upgrades and build consumer trust, contributing to a healthy and high-quality consumption ecosystem in China [4]