Core Insights - The event themed "Boosting Consumption and Quality Service Responsibility" was successfully held in Chengdu, focusing on consumer responsibility and service quality enhancement [1] - Nu Skin (如新) was awarded the "Customer Service Innovation Typical Case" and two of its customer service representatives were recognized as "Typical Customer Service Figures," highlighting the company's excellence in consumer rights protection and service innovation [1][5] Group 1: Consumer Rights and Service Innovation - Nu Skin has integrated consumer rights protection into its core business strategy, viewing it as both a legal obligation and a commitment to ESG principles [3] - The company employs a "6S Quality Measures" system throughout the product lifecycle to ensure high standards of quality and safety [3] - Nu Skin is set to launch the "Prysm iO" smart health management platform, utilizing advanced technologies to provide personalized health solutions [3] Group 2: Service Assurance and Customer Satisfaction - The company adheres to a "Customer-Centric" philosophy, offering a comprehensive after-sales service mechanism, including a 30-day no-reason return policy [4] - In 2023, Nu Skin achieved full online processing for after-sales services, with return and machine after-sales processing rates reaching 100% and over 90%, respectively [4] - The company emphasizes green and sustainable development throughout its supply chain, earning the "Waste-Free Factory" title for its innovative headquarters project [4] Group 3: Future Commitment and Contributions - The dual recognition of "Customer Service Innovation Typical Case" and "Typical Customer Service Figures" reflects Nu Skin's long-standing commitment to product innovation, quality assurance, and sustainable development [5] - The company aims to continue enhancing its productivity through technology and service excellence, contributing to a healthy consumption environment and the "Healthy China" initiative [5]

Core Viewpoint - The event themed "Boosting Consumption and Quality Service Responsibility" was successfully held in Chengdu, emphasizing the importance of consumer rights protection and service innovation in the context of evolving consumer needs [1][4]. Group 1: Event Overview - The event was organized by various consumer protection organizations and attended by representatives from 28 provinces and cities, highlighting a nationwide commitment to consumer rights [1]. - Li Chaodong, Senior Vice President of Nu Skin Greater China, participated in discussions on consumer scenario innovation and service quality upgrades, sharing insights on the company's practices in consumer rights protection [1][3]. Group 2: Company Profile - Nu Skin operates globally across nearly 50 markets, having launched over 100 nutritional and skincare products in China over the past 20 years [3]. - The company has received the China Charity Award five times, demonstrating its commitment to ESG principles and social responsibility [3]. Group 3: ESG Commitment - Li Chaodong emphasized that for multinational companies, protecting consumer rights is a core responsibility that involves providing innovative, reliable, and high-quality products to meet growing health demands [4]. - The company aims to integrate consumer rights protection into its core business strategy, driven by ESG principles [4][6]. Group 4: Innovation and Technology - In response to diverse health needs under the "Healthy China" strategy, Nu Skin is increasing investments in biotechnology and smart technology to drive innovation [5]. - The upcoming launch of the "Smart Health Management" platform, Prysm iO, will utilize AI and big data to offer personalized health solutions, showcasing the company's commitment to technological advancement in health management [5]. Group 5: Quality Assurance - Nu Skin has established a leading "6S Product Quality Management System" to ensure product safety and quality throughout the entire lifecycle, from development to consumer delivery [6]. - The company provides transparent product information and personalized services using AI, while also implementing a 30-day return policy to enhance consumer trust [6]. Group 6: Health Management Philosophy - Nu Skin promotes a "Big Health" philosophy, focusing on educating consumers about health management and encouraging a shift from reactive to preventive health care [7]. - The company plans to continue integrating ESG principles into its strategy, aiming for sustainable development and long-term consumer rights protection [7].

此次荣获"客户服务创新典型案例"与"客户服务典型人物"双项荣誉，是对如新中国长期以来坚持产品创 新、品质保障与绿色发展的充分肯定。未来，如新将继续深化新质生产力实践，以科技驱动产品升级， 以服务赢得消费者信任，携手各方共同构建放心、舒心、安心的消费环境，为"健康中国"建设与高质量 消费生态贡献企业力量。 在产品品质管理方面，如新建立了贯穿产品全生命周期的"6S品质措施"，从选题、来源、规格、标准化 到安全与实证，层层把关，确保每一款产品符合高标准的质量与安全要求。如新即将正式推出的"智能 健康管理"平台Prysm iO，采用"超光谱拉曼Rai技术，融合AI智能与大数据算法，为消费者提供个性化 的健康检测与营养解决方案，体现了科技赋能健康管理的创新实践。 在服务保障方面，如新坚持"心向客户"理念，建立了包括30天无理由退换货在内的完善售后机制，并通 过400热线、线下门店、数字化平台等多渠道倾听消费者声音，持续优化服务流程。2023年，如新实现 售后业务全面线上化，退换货与机器售后线上处理率分别达到100%与90%以上，显著提升了服务效率 与客户满意度。 如新还将绿色可持续发展作为链接消费者的重要纽带。从原料采 ...

Core Insights - The event themed "Boosting Consumption and Quality Service Responsibility" was held in Chengdu, focusing on consumer rights protection and service quality enhancement [1][3] - Nu Skin (如新) was recognized with the "Customer Service Innovation Typical Case" award, highlighting its commitment to consumer rights and service innovation [1][4] Group 1: Consumer Rights and Corporate Strategy - Nu Skin has integrated consumer rights protection into its core business strategy, viewing it as both a legal obligation and a reflection of its ESG (Environmental, Social, and Governance) principles [3] - The company emphasizes "innovation" and "high quality" as foundational elements, investing in biotechnology and intelligent research to provide safe and effective health products [3] Group 2: Quality Management and Technological Innovation - Nu Skin has implemented a "6S quality measure" throughout the product lifecycle, ensuring high standards of quality and safety from sourcing to final product [3] - The upcoming launch of the "Prysm iO" smart health management platform will utilize advanced technologies like hyperspectral Raman technology, AI, and big data to offer personalized health solutions [3] Group 3: Service Assurance and Customer Satisfaction - The company adheres to a "customer-centric" philosophy, offering a comprehensive after-sales service mechanism, including a 30-day no-reason return policy [4] - In 2023, Nu Skin achieved full online processing for after-sales services, with return and machine after-sales handling rates reaching 100% and over 90%, respectively, significantly enhancing service efficiency and customer satisfaction [4] Group 4: Sustainable Development Initiatives - Nu Skin incorporates environmental sustainability into its supply chain, focusing on local sourcing, eco-friendly packaging, and reducing environmental footprints [4] - The company's second phase of the innovation headquarters project received the "Waste-Free Factory" title in Shanghai, showcasing its commitment to green development [4] Group 5: Future Outlook - The recognition received for customer service innovation underscores Nu Skin's long-standing dedication to product innovation, quality assurance, and sustainable development [4] - The company aims to leverage technology for product upgrades and build consumer trust, contributing to a healthy and high-quality consumption ecosystem in China [4]