Core Viewpoint - The court ruled against the technology company operating the cloud storage app for using misleading practices regarding automatic subscription renewals, emphasizing the lack of clear notification to the user [1] Group 1: Legal Findings - The court found that the company used a very inconspicuous gray small font for the automatic renewal notification, which reduced the likelihood of user awareness [1] - The company was deemed to have engaged in prohibited bundling practices by defaulting consumers into agreeing to automatic renewals, thus stripping them of their autonomy in decision-making [1] - The court ordered the company to refund the total amount of 239.2 yuan that was deducted from the user due to the automatic renewal [1] Group 2: User Experience - The user, 唐某, initially paid 0.3 yuan for a 24-hour trial membership and was later charged 29.9 yuan monthly without explicit consent [1] - The user only discovered the automatic deductions after seven months and sought a refund, which was initially denied by customer service [1] - The company claimed that a notification was sent five days prior to the renewal via in-app messaging, which the court found insufficient [1]

数字经济时代，会员付费成为众多互联网产品的普遍盈利模式，消费者开通会员才能获得相关的互联网 产品和服务。然而，一些网络经营者通过设计信息隐蔽、误导性强的APP界面，在消费者购买会员服务 时默认同意"自动续费"，容易导致消费者遭遇"消费陷阱"。 某科技公司是某网盘APP的运营者。2023年10月6日14：07，唐某支出0.3元开通某网盘24小时体验会 员；次日05：08，APP在未通知唐某的情况下，通过唐某的支付宝账号每月自动续费扣款29.9元。7个 月后，唐某发觉其被自动扣款，遂向客服要求退钱，但客服予以拒绝，表示续费已提前5天通过APP站 内信发送通知，并附站内信查看路径。 APP是如何在唐某毫无察觉的情况下，偷偷让其"自动续费"的？客服予以拒绝的理由，其背后到底是什 么情形？ 原来，根据客服提供的"查看路径"，APP并无消息标识，"消息通知"需进入网盘会员中心，点击"我的 会员"才能查看。同时，根据唐某提交的页面截图，在"连续包月"购买选项下仅有一行灰色小字体显 示"到期后自动续费29.9元/月，可随时取消"，在"同意协议并支付6元"的支付选项下方，有一行灰色小 字体显示"开通会员即表示同意续费协议/会员 ...

数字经济时代，会员付费成为众多互联网产品的普遍盈利模式，消费者开通会员才能获得相关的互联网 产品和服务。然而，一些网络经营者通过设计信息隐蔽、误导性强的APP界面，在消费者购买会员服务 时默认同意"自动续费"，容易导致消费者遭遇"消费陷阱"。 某科技公司是某网盘APP的运营者。2023年10月6日14：07，唐某支出0.3元开通某网盘24小时体验会 员；次日05：08，APP在未通知唐某的情况下，通过唐某的支付宝账号每月自动续费扣款29.9元。7个 月后，唐某发觉其被自动扣款，遂向客服要求退钱，但客服予以拒绝，表示续费已提前5天通过APP站 内信发送通知，并附站内信查看路径。 据此，法院依法认定公司方侵害唐某知情权和自主选择权，判决其退还唐某被自动续费扣款的全部金额 239.2元。公司方不服一审判决提起上诉，双方在二审达成调解，公司方不仅全额退还扣款，还额外对 唐某进行了补偿。 《 人民日报 》（ 2025年08月07日 19 版） 在唐某购买的24小时体验会员尚未结束时，APP就在未通知、提醒唐某的情况下即采取自动续费扣款； 在后续自动续费日期前，仅通过APP站内信的方式通知唐某，而该APP界面并未设计显而 ...

Core Viewpoint - The court ruled that online operators must obtain explicit consent from consumers before providing automatic renewal services, and cannot use hidden methods to present automatic renewal as a default option [1][6]. Group 1: Case Background - A consumer, Tang, was charged 29.9 yuan for automatic renewal without prior notification after initially paying 0.3 yuan for a 24-hour trial membership [2]. - Tang discovered the automatic charges only after seven months and sought a refund, claiming the company had hidden the automatic renewal terms [2][3]. - The company used small gray font to indicate automatic renewal, which was deemed insufficient for consumer awareness [3]. Group 2: Court Ruling - The court found that the company violated Tang's right to know and his right to choose by not providing clear and prominent notifications about the automatic renewal [3][4]. - The ruling mandated the company to refund the total amount of 239.2 yuan to Tang [4]. Group 3: Legal Implications - The new Consumer Rights Protection Law, effective July 1, 2024, requires operators to prominently inform consumers about automatic renewals before service acceptance and prior to renewal dates [5]. - The court emphasized that "significant notice" must be clear enough to attract consumer attention, and the current notification method used by the company was inadequate [6]. Group 4: Recommendations and Industry Impact - The court issued judicial suggestions to the involved platform, recommending explicit consent for automatic renewals and strict adherence to notification obligations [7]. - Experts noted that subscription models must prioritize consumer rights to ensure transparency and fairness, which can enhance long-term business success and consumer trust [8].