汽车后市场正在经历一场潜移默化的产业重构。 曾经遍布街头的夫妻店、小型修理厂正加速退出市场，取而代之的是标准化运营的连锁品牌；消费者的 养车需求也从单纯的故障维修，升级为对透明价格、专业服务与便捷体验的综合追求。 途虎养车，作为汽车后市场连锁加盟的第一品牌，正凭借其行业领先的实力，成为这场产业变革的核心 引领者。 一、模式重构破解行业长期痛点 汽车后市场的"小散乱"格局由来已久，长期存在的三大痛点严重制约了行业价值释放：供应链层级冗余 导致配件质量参差不齐，服务缺乏统一标准引发信任危机，线下门店与线上需求脱节造成效率低下。 这些痛点的本质，是产业价值链各环节的割裂，而在第三方调研中以45.38%的消费者首选率位居行业 第一的途虎养车，其核心价值正是通过模式创新实现了对传统价值链的重构，将分散的资源整合为高效 协同的服务生态。 途虎的模式创新首先体现在对"线上+线下"协同关系的精准把握。不同于单纯的线上信息撮合平台，也 区别于传统的线下连锁门店，途虎构建了"线上平台引流+线下工场店服务"的闭环模式。 线上平台承担着需求聚合、产品展示、价格透明化等功能，有效解决了消费者与门店之间的信息不对称 问题。2025年上半 ...

Core Insights - The article emphasizes the growing importance of the automotive after-market services, particularly in the context of winter maintenance in Northern regions, and highlights valuable lessons from international practices [3] Group 1: After-Market Service Models - The U.S. automotive repair industry has developed a standardized and professionalized service model through chain repair shops, ensuring consistent quality across locations [4] - Chain enterprises in the U.S. benefit from economies of scale, allowing them to reduce costs and negotiate better prices for quality parts, enhancing service affordability for consumers [4] - In Europe, the Stellantis Group's EUROREPAR has established a vast service network with over 6,000 stores, balancing quality and cost through a multi-brand and proprietary parts supply model [5] Group 2: Technological Advancements - European automotive maintenance companies are leveraging smart diagnostic systems to enhance service efficiency by quickly identifying vehicle issues through real-time data analysis [5] - The rise of electric vehicles in Europe has prompted the establishment of specialized battery testing and recycling processes, ensuring environmental responsibility throughout the vehicle lifecycle [5] Group 3: Industry Self-Regulation - Canada has implemented a self-regulatory framework through initiatives like the Motorist Assurance Program (MAPC), which sets clear industry standards and provides dispute resolution for consumers [6][7] - The MAPC program fosters a competitive environment by encouraging repair shops to improve service quality and maintain consumer trust through certification [7] Group 4: Customization and Modification Trends - The article discusses the evolution of automotive modification culture in Europe, highlighting the blend of performance enhancement and cultural expression [8] - German modification shops are noted for their precision engineering, achieving performance improvements of 10%-40% while maintaining fuel efficiency and emissions compliance [8][9] - The Italian modification scene is characterized by an artistic approach, merging aesthetic design with mechanical performance, particularly in supercar modifications [9] Group 5: Lessons for Domestic Markets - Industry experts suggest that domestic automotive after-market services should establish comprehensive service standards, focusing on repair processes, parts quality, and pricing [10] - There is a call for enhanced customer relationship management through data analytics to provide personalized services while maintaining standardization [10] - The article advocates for increased investment in technology related to connected vehicles and remote diagnostics to keep pace with trends in electric and smart vehicles [10][11] - Emphasis is placed on the importance of talent development and regulatory frameworks to ensure service quality and industry sustainability [11]

Core Insights - Tuhu-W (9690) reported strong performance in the first half of 2025, maintaining its leading position in the Chinese automotive service market with significant growth in revenue, user base, and service stations [1][3] Financial Performance - The company achieved a revenue of 7.88 billion RMB, a year-on-year increase of 10.5%, with an adjusted net profit of 410 million RMB, up 14.6% [1][5] - Operating expenses totaled 1.77 billion RMB, accounting for 22.4% of revenue, showing continuous optimization compared to the same period in 2024 [5][6] - Free cash flow increased by 32.2% to 350 million RMB, with total cash reserves exceeding 7.5 billion RMB, indicating strong financial health [6] User Growth and Market Share - As of June 30, 2025, Tuhu's registered user base reached 150 million, a growth of 18.8% year-on-year, with a total of 26.5 million active transaction users, up 23.8% [3][4] - The average monthly active users on the app reached 13.5 million, reflecting a 17.5% increase, while the user repurchase rate improved to 64% [3][4] Service Station Expansion - Tuhu expanded its service station network to 7,205 locations, covering 320 prefecture-level and 1,855 county-level administrative regions, achieving a 70% coverage rate in counties with over 20,000 passenger vehicles [3][4] AI and Supply Chain Innovations - The company enhanced its AI capabilities to improve management efficiency and customer service quality, resulting in significant improvements in pre-sales conversion rates and customer satisfaction [4] - Tuhu launched its first fully automated retail warehouse in Guangzhou, reducing labor costs by 60% and increasing efficiency to 2.5 times that of traditional warehousing [4] New Business Growth - The fast repair business saw a substantial revenue increase of over 60% year-on-year, driven by the growing demand for quick repair services as vehicle ages increase [4] - The number of users engaging in new energy transactions rose to 3.4 million, a remarkable growth of 83.5%, representing over 12% of total transaction users [4]

Core Viewpoint - The article highlights the professional development and customer service excellence at Tuhu Car Maintenance, showcasing the journey of a technician, Duan Fangli, who rose to the position of technical supervisor through rigorous training and certification processes [3][4][14]. Group 1: Professional Development - Duan Fangli started his career in a traditional auto repair shop and joined Tuhu in late 2019, progressively achieving various technician certifications, culminating in a technical supervisor certification in 2024 [3][4]. - Tuhu has a strict training process that enhances technicians' skills, including an internal knowledge base for automotive repair accessible to technicians [4]. Group 2: Customer Trust and Service - Customers choose Tuhu for its reliable service and cost-effectiveness, often preferring it over traditional repair shops and 4S dealerships due to lower prices and transparent processes [6][7]. - A case study illustrates how Tuhu effectively diagnosed and resolved a complex air conditioning issue for a customer, saving them from unnecessary expenses [6][7]. Group 3: Transparency and Cost Savings - Tuhu offers transparent pricing and service processes, allowing customers to monitor repairs via remote cameras and providing detailed information about parts and services through a dedicated app [7][8]. - The company maintains historical repair records for customers, helping to avoid unnecessary replacements and excessive maintenance costs [8]. Group 4: Commitment to Continuous Learning - Despite achieving a supervisory role, Duan Fangli emphasizes the importance of ongoing education, particularly in the field of electric vehicle repair, to enhance service quality [12][14]. - Tuhu provides resources for technicians to learn about new technologies, including online theoretical training and hands-on practical sessions [14].