Core Viewpoint - The rapid sales growth of domestic electric vehicles is overshadowed by challenges in the after-sales service market, particularly regarding maintenance and repair options for owners [1][4]. Group 1: Market Dynamics - A recent court ruling in Shanghai highlights the legal risks associated with third-party repairs for electric vehicles, marking the first case where individuals were sentenced for unauthorized maintenance [4]. - Approximately 35.63% of electric vehicle owners opt for non-official repair channels after the warranty period, indicating a significant shift away from authorized service centers [1][5]. Group 2: Consumer Concerns - Electric vehicle owners express three main concerns regarding maintenance: 1. Ownership rights over vehicle data and the ability to manage it independently [7]. 2. High costs and long wait times associated with official service centers, leading to dissatisfaction [8]. 3. Anxiety over the future availability of services if the manufacturer ceases operations, potentially leaving vehicles unserviceable [9]. Group 3: Repair Channel Options - The repair market for electric vehicles is currently dominated by official service centers, with about 50% of owners using them, while the remaining choose third-party options [5][14]. - The legal implications of unauthorized repairs create a dilemma for consumers, as they risk legal consequences while seeking more affordable service options [10][21]. Group 4: Future Considerations - The industry faces a challenge in balancing consumer rights with manufacturers' control over repair processes, suggesting a need for clearer regulations and standards [18][21]. - Potential solutions include policy measures to ensure service continuity even if a manufacturer goes out of business, similar to insurance industry practices [19].

Core Viewpoint - The article highlights the professional development and customer service excellence at Tuhu Car Maintenance, showcasing the journey of a technician, Duan Fangli, who rose to the position of technical supervisor through rigorous training and certification processes [3][4][14]. Group 1: Professional Development - Duan Fangli started his career in a traditional auto repair shop and joined Tuhu in late 2019, progressively achieving various technician certifications, culminating in a technical supervisor certification in 2024 [3][4]. - Tuhu has a strict training process that enhances technicians' skills, including an internal knowledge base for automotive repair accessible to technicians [4]. Group 2: Customer Trust and Service - Customers choose Tuhu for its reliable service and cost-effectiveness, often preferring it over traditional repair shops and 4S dealerships due to lower prices and transparent processes [6][7]. - A case study illustrates how Tuhu effectively diagnosed and resolved a complex air conditioning issue for a customer, saving them from unnecessary expenses [6][7]. Group 3: Transparency and Cost Savings - Tuhu offers transparent pricing and service processes, allowing customers to monitor repairs via remote cameras and providing detailed information about parts and services through a dedicated app [7][8]. - The company maintains historical repair records for customers, helping to avoid unnecessary replacements and excessive maintenance costs [8]. Group 4: Commitment to Continuous Learning - Despite achieving a supervisory role, Duan Fangli emphasizes the importance of ongoing education, particularly in the field of electric vehicle repair, to enhance service quality [12][14]. - Tuhu provides resources for technicians to learn about new technologies, including online theoretical training and hands-on practical sessions [14].

Core Viewpoint - The article discusses the rising costs associated with the repair of hidden door handles in electric vehicles compared to traditional mechanical handles, highlighting the complexity and electronic components involved in the former [4][11][22]. Group 1: Repair Costs Comparison - Repair costs for hidden door handles are significantly higher than for mechanical handles, with examples showing costs of 1087.5 yuan for a hidden handle versus 120 yuan for a mechanical one [5][9]. - The average repair costs for hidden handles range from 400 to 1000 yuan for materials, with additional labor costs, while mechanical handles typically cost under 300 yuan for replacement [8][9]. Group 2: Reasons for High Repair Costs - Hidden door handles incorporate multiple electronic components such as motors and sensors, leading to higher replacement costs compared to traditional handles [11][14]. - The common practice in repairs is to replace the entire handle assembly rather than individual components, further driving up costs [12][16]. Group 3: Industry Challenges - There is a significant shortage of skilled technicians capable of repairing electronic components, which forces many repair shops to adopt a replacement-only approach, increasing costs for consumers [18][21]. - The automotive repair industry faces a talent gap, particularly in the field of electric vehicle maintenance, with estimates indicating that 80% of the talent shortage is in this area [21][23]. Group 4: Potential Solutions - Suggestions to address high repair costs include improving vocational training for technicians, establishing a certification system for repair professionals, and encouraging competition among parts suppliers to lower costs [20][23]. - The article emphasizes the need for policy support and industry self-regulation to enhance the repair ecosystem for electric vehicles [20][23].