证券代码：002908 证券简称：德生科技 广东德生科技股份有限公司 二、问答环节 问题 1：公司重点推进的 AI 应用相关业务进展情况如何？今年能 否弥补传统业务下滑的部分？ 答：您好，公司重点推进以"人"为核心的 AI 应用服务，目前已 在政务服务、就业、医疗三大场景落地，实现降本增效。其中， 政务服务场景已覆盖 100 多个地市，依托积累的丰富语料数据和 自研大模型，持续提升服务精准度（如：在东莞，政务专业问题 解答准确率已超 99%）；在就业和医疗场景中，AI 技术显著提升 了人岗撮合匹配效率，并面向签约无感支付用户精准推送健康相 关服务。 目前"人社运营及大数据服务"收入占比接近 30%，AI 应用业务 呈现良好增长趋势，未来具备弥补传统业务下滑的潜力。同时， 在一卡通应用方面，公司在华中、华南区域的社保卡服务模式已 取得积极成效，我们将抓住二代卡换发升级为三代卡的机遇，保 持一卡通应用业务收入的重要占比。感谢您的关注！ 投资者关系活动记录表 编号：2025-006 | 投资者关系活动类 | 特定对象调研 分析师会议 | | --- | --- | | 别 | □媒体采访 业绩说明会 | | ...

Core Viewpoint - The article emphasizes the importance of providing attentive and proactive customer service, as demonstrated by the actions of the CCB Jinan Minghu Branch, which has received high praise from clients for its commitment to service excellence [1][2]. Group 1: Customer Service Example - A customer faced issues with her social security card at a hospital and sought help from the bank, where a teller went beyond the basic inquiry to identify the problem as a card upgrade issue, providing a one-stop solution by issuing a new card on-site [1]. - The customer expressed gratitude for the teller's thoroughness, highlighting that without the additional questions and information, she would have faced unnecessary complications [1]. Group 2: Service Philosophy - The bank integrates the concept of "service enhancement and excellence" into daily operations, encouraging employees to actively observe customer needs and treat customer issues as their own [1]. - The bank aims to provide efficient, convenient, and heartfelt service by not only addressing surface problems but also verifying policies and ensuring comprehensive support for customers [1][2]. - The bank plans to continue refining its service capabilities to offer reliable, worry-free, and warm financial services to clients in the future [2].

Core Points - The article highlights a case where a senior citizen, Mr. Wang, faced difficulties using his new social security card due to it being inactive, while his old card was demagnetized, illustrating the challenges faced by elderly individuals in accessing financial services [1] - Agricultural Bank of China (ABC) in Jinan's Changqing District provided prompt and compassionate home service to activate Mr. Wang's card, showcasing the bank's commitment to serving vulnerable groups [1] - The bank has implemented measures such as optimizing service processes and opening green channels to ensure elderly customers can access safe, convenient, and efficient financial services without leaving their homes [1] - Since the beginning of 2025, the Changqing branch has provided home services over 20 times, indicating a strong focus on customer needs [1] - The bank plans to continue focusing on the needs of the elderly population, enhancing its age-friendly financial services [2] Summary by Category Customer Service - The bank's staff visited Mr. Wang at home to assist with activating his social security card, demonstrating a proactive approach to customer service [1] - The service included explaining the process and assisting with the authorization for closing the old card account, ensuring the elderly customer felt supported [1] Commitment to Vulnerable Groups - The bank's actions reflect its dedication to addressing the urgent needs of special groups, particularly the elderly, by extending its service reach [1] - The bank's ongoing efforts to provide tailored financial services to the elderly population highlight its commitment to social responsibility [2]

Core Viewpoint - The company reported a decline in revenue and net profit for 2024 and Q1 2025, but maintains a strong cash flow to support business transformation [1] Financial Performance - In 2024, the company achieved revenue of 658 million yuan, a year-on-year decrease of 21.93%, and a net profit of 20.38 million yuan, down 72.13% [1] - For Q1 2025, revenue was 132 million yuan, a decline of 12.75%, with a net profit of 6.51 million yuan, down 5.19% [1] - The company’s gross margin remained stable, and absolute values of three major expenses (sales, management, R&D) decreased year-on-year [1] Business Transformation - The company is extending its social security card services into areas such as employment, medical services, and government services, aligning with national policies promoting consumer services [1] - The company is focusing on internal cost reduction and efficiency improvements, although the conversion of expenses into performance has been low [1] Social Security Card Services - The decline in the core social security card service is attributed to a shift in government strategy from rapid issuance to a service-driven approach [2] - As of the end of 2024, the number of holders of the third-generation social security card exceeded 500 million, with nearly 900 million cards remaining to be issued [2] Employment Services - The company differentiates itself from traditional HR firms by focusing on government resources and providing services to specific demographics such as blue-collar workers and veterans [3] - The company aims to increase its revenue from human resources operations and big data services, which are expected to contribute over 50% of total revenue in the future [3] Data Element Business - The company won a bid for the operation of the Guangzhou Data Exchange service area and received the first global ISO 55013 certification for data asset management [4] - The company plans to integrate data resources and participate in public data governance, aiming to unlock the value of data elements [4] Mergers and Acquisitions - The company is actively looking for market acquisition opportunities and has previously acquired an internet HR company [4] - Future acquisitions will focus on business synergy and enhancing regional service capabilities, as well as improving R&D strength in AI and data resource utilization [4]