Core Viewpoint - The incident involving the explosion of a Xiaokang electric kettle has raised significant public concern and scrutiny regarding the safety and quality of the company's products, particularly its high borosilicate glass offerings [2][12]. Product Quality Issues - Multiple complaints have emerged regarding Xiaokang's glass products, with users reporting spontaneous explosions during normal heating processes, leading to severe injuries [2][5]. - Customers have expressed dissatisfaction with the company's customer service, which often attributes product failures to user error and does not cover glass components under warranty [6][8]. Consumer Sentiment - The recent explosion incident has caused panic among consumers, particularly parents, and has led to a surge in complaints on various platforms about the safety of Xiaokang's products [2][5]. - Users have shared experiences of product failures, including issues with other appliances like washing machines and rice cookers, indicating a broader quality concern across the brand's offerings [5][10]. Market Position and Challenges - Xiaokang Electric, founded in 2006, has gained market share in the small appliance sector, becoming the fourth largest player by 2023, but faces challenges as consumer preferences shift towards quality and practicality [10][11]. - The brand's previous success with trendy products is now threatened by a return to rational consumer behavior and a focus on high-quality development mandated by national standards [11][12].

Core Insights - The core viewpoint of the article emphasizes that emotional recognition from consumers is an unassailable moat in brand competition, as demonstrated by the success of Bear Electric (小熊电器) in becoming a globally loved quality brand [1][15]. Group 1: Brand Recognition and Consumer Connection - The distinction between being "needed," "recognized," and "loved" is crucial for brand value, where "being loved" signifies a deeper emotional connection that leads to consumer loyalty and willingness to pay a premium [3][4][10]. - Bear Electric has successfully transitioned from being a brand that meets basic needs to one that resonates emotionally with consumers, establishing itself as a symbol of a quality lifestyle [5][9]. Group 2: Brand Evolution and Market Strategy - Bear Electric's evolution can be seen in three stages: initially being "needed" through innovative products, then gaining "recognition" through quality and market presence, and finally achieving "love" by providing lifestyle solutions [10][12]. - The company has developed a user-centric approach, creating a comprehensive user experience system that includes a large membership base and extensive user data analysis to inform product development [12][13]. Group 3: Product and Innovation Strategy - Bear Electric has established a robust R&D system with nearly 600 professionals and over 3700 patents, focusing on transforming user needs into innovative products [12][13]. - The manufacturing system supports the entire process from user demand to product delivery, ensuring high-quality and efficient production through multiple smart manufacturing bases [13]. Group 4: Lifestyle Brand Transformation - The shift towards becoming a lifestyle brand is evident as Bear Electric offers comprehensive solutions across various life scenarios, making it easier for consumers to achieve a quality lifestyle [9][10]. - The brand's identity is now closely tied to the idea of a joyful and effortless quality life, positioning it as a go-to choice for consumers seeking such experiences [9][15].