为积极响应国家高质量共建"一带一路"走深走实，阳光财险不断丰富保险产品体系，形成了覆盖"一带 一路"主要发展领域的保险解决方案；加入中国"一带一路"再保险共同体，充分借助全球合作伙伴服务 网络，为客户提供高质量服务。2025年，阳光财险共计处理涉"一带一路"赔案1471件，支付赔款1397万 余元。 农业是国民经济的基础产业，阳光财险全面推进乡村振兴与"三农"事业发展，积极参与粮食保障和重要 农产品稳定供给，稳步扩大关系国计民生和国家粮食安全的农产品保险覆盖面。2025年阳光财险处理养 殖险赔案5.6万余件、支付赔款超3.2亿元；处理种植险赔案1.6万余件、支付赔款超4.7亿元；处理林木险 赔案160件、支付赔款1900余万元。 日前，阳光财险正式发布2025年理赔服务年报。数据显示，2025年全年，阳光财险累计赔付1500余万 件，赔付金额超268亿元。其中，车险赔案286.96万件，赔付金额181.26亿元；财产险赔案31.54万件， 赔付金额32.19亿元；农险赔案7.17万件，赔付金额8.13亿元；意健险赔案1222.97万件，赔付金额46.61 亿元。 服务国家战略 彰显责任担当 面对重大突发事件， ...

Core Insights - In 2025, Sunshine Property Insurance aims to enhance customer service capabilities and has received multiple awards for its commitment to quality service and consumer rights protection [1] Group 1: Customer Service Innovations - Sunshine Property Insurance has increased its investment in technology to improve customer service, launching the "Claims Service Robot" to provide 24/7 assistance and streamline the claims process [2][3] - The "Claims Service Robot" allows for instant response during claims reporting, enabling customers to upload accident photos and connect with adjusters through video calls, thus transforming the claims experience from passive to proactive [2][3] Group 2: Special Initiatives for Vulnerable Groups - The company has implemented various measures to support elderly and disabled individuals, including direct access to customer service representatives and the introduction of a "Senior Mode" in its app to enhance usability [6][7] - Sunshine Property Insurance has conducted community outreach programs to educate elderly individuals about financial fraud and has provided resources to help them navigate financial services [6][7] Group 3: Consumer Rights Protection - The company has established a comprehensive information disclosure system to protect consumer rights throughout the entire insurance process, ensuring transparency in product terms and complaint channels [12][13] - Sunshine Property Insurance has taken a leadership role in the industry by developing national standards for consumer complaint handling, contributing to the overall improvement of service quality in the insurance sector [12][13]

Core Viewpoint - Sunshine Property Insurance has launched an innovative "Claims Service Robot" to enhance its claims service efficiency and customer experience, embodying the "Fast, Simple, Cost-effective" service system [1][2]. Group 1: Service Innovation - The "Claims Service Robot" operates 24/7, focusing on improving efficiency, optimizing experience, and providing full-cycle support for customers [1]. - The robot enables instant response upon claim reporting, creating a dedicated claims service group for each customer [1][2]. - Customers can upload accident photos via guided prompts or initiate video calls for remote assessments, reducing anxiety associated with waiting for assistance [1]. Group 2: Operational Efficiency - The robot synchronizes accident photos with the claims system in real-time, preventing data loss and redundancy [2]. - It automates document recognition and system entry, minimizing manual input and supporting online signing of electronic documents [2]. - A case study highlighted a customer who completed the claims process in just 10 minutes at midnight, showcasing the robot's efficiency [2]. Group 3: Service Highlights - The service system emphasizes "One Day Compensation, One-Click Compensation, One-Stop Compensation," with features like video assessments for minor damages and "care compensation" for personal injury cases [2]. - The integration of technology and personalized service optimizes internal processes and enhances customer satisfaction [2]. Group 4: Future Commitment - Sunshine Property Insurance aims to continuously upgrade its services driven by technology, striving to set new industry standards for claims service and enhance customer protection experiences [3].

Core Viewpoint - The 2025 Financial Street Forum focuses on "Innovation, Transformation, and Reshaping of Global Financial Development," emphasizing the need for a resilient, inclusive, and sustainable global financial system driven by technological advancements and industry changes [1] Group 1: Technological Empowerment in Insurance - Sunshine Insurance actively embraces technological advancements to enhance service quality for the real economy and improve public welfare [1] - The company utilizes an integrated "air, land, and sea" inspection technology, deploying drones for precise surveying of disaster-affected agricultural areas, facilitating efficient claims processing [2][3] - The "Sunshine Tianyan Risk Map" system monitors natural disaster information, providing timely disaster warnings and risk management services to clients [3][4] Group 2: Innovations in Risk Management - From January to August of the current year, Sunshine Insurance sent over 2 million weather disaster warnings to clients through the "Sunshine Tianyan Risk Map," helping them prepare for potential disasters [4] - The company employs advanced technologies like drones and 3D modeling for risk assessment in major projects, enhancing safety measures and risk management [4][5] Group 3: Enhancing Elderly Care Services - Sunshine Insurance has developed the Sunshine Family Community in Shanghai, integrating smart designs and elder-friendly features to ensure a safe and comfortable living environment for seniors [6][7] - The company is launching a "Sunshine Home Care Service System" in 2024, focusing on home health, safety, and living, utilizing technology to enhance service quality [7] Group 4: Streamlined Claims Process - The "Sunshine Car Life Assistant" app allows clients to initiate claims and conduct video inspections, significantly improving the efficiency of the claims process [8] - The "Sunshine Flash Claim" service has been upgraded to provide a seamless online claims experience, emphasizing speed and convenience for clients [8] Group 5: Commitment to Technological Innovation - Sunshine Insurance has consistently prioritized technology investment, leading to significant advancements in digital transformation and the establishment of a technology-driven operational model [10][11] - The company has developed its own AI model, "Sunshine Zhengyan GPT," to enhance customer service and operational efficiency [11][12] - Sunshine Insurance is actively participating in industry collaborations to promote innovation and the integration of data intelligence in the insurance sector [12]