近期，阳光财险创新推出"理赔服务机器人"，以科技赋能升级"快、简、省"为核心的"三一"服务体系。 至此，通过"理赔机器人"与"阳光闪赔"两大核心工具，阳光财险车险理赔效率与客户体验实现进一步提 升，为行业车险理赔服务提供了有温度、高时效、懂客户的智能理赔服务新范式。 未来，阳光财险将继续秉持"一切为了客户"的核心价值理念，以科技驱动服务持续升级，不断刷新行业 理赔服务标准，为客户提供更安心、更便捷的保障体验，为推动保险业高质量发展贡献更多的阳光力 量。 保险频道更多独家策划、专家专栏，免费查阅>> 责任编辑：山上 此外，通过"理赔服务机器人"，拍摄的事故照片可实时同步理赔系统，实现案件无缝流转，彻底避免资 料丢失与重复存储的麻烦。"理赔服务机器人"能自动识别单证信息并回填系统，减少人工录入环节，同 时支持电子单证在线签署，让理赔操作更便捷。从自动建群、引导拍照上传，到咨询答疑、测算保费， 机器人全程响应，覆盖理赔全场景需求。 深夜理赔的场景，更能体现"理赔服务机器人"的价值。客户王女士在夜间12点左右驾车发生轻微刮擦， 前保险杠出现手掌大小掉漆，作为首次单独处理车险事故的车主，在向阳光财险报案后，阳光财险"理 ...

Core Viewpoint - The 2025 Financial Street Forum focuses on "Innovation, Transformation, and Reshaping of Global Financial Development," emphasizing the need for a resilient, inclusive, and sustainable global financial system driven by technological advancements and industry changes [1] Group 1: Technological Empowerment in Insurance - Sunshine Insurance actively embraces technological advancements to enhance service quality for the real economy and improve public welfare [1] - The company utilizes an integrated "air, land, and sea" inspection technology, deploying drones for precise surveying of disaster-affected agricultural areas, facilitating efficient claims processing [2][3] - The "Sunshine Tianyan Risk Map" system monitors natural disaster information, providing timely disaster warnings and risk management services to clients [3][4] Group 2: Innovations in Risk Management - From January to August of the current year, Sunshine Insurance sent over 2 million weather disaster warnings to clients through the "Sunshine Tianyan Risk Map," helping them prepare for potential disasters [4] - The company employs advanced technologies like drones and 3D modeling for risk assessment in major projects, enhancing safety measures and risk management [4][5] Group 3: Enhancing Elderly Care Services - Sunshine Insurance has developed the Sunshine Family Community in Shanghai, integrating smart designs and elder-friendly features to ensure a safe and comfortable living environment for seniors [6][7] - The company is launching a "Sunshine Home Care Service System" in 2024, focusing on home health, safety, and living, utilizing technology to enhance service quality [7] Group 4: Streamlined Claims Process - The "Sunshine Car Life Assistant" app allows clients to initiate claims and conduct video inspections, significantly improving the efficiency of the claims process [8] - The "Sunshine Flash Claim" service has been upgraded to provide a seamless online claims experience, emphasizing speed and convenience for clients [8] Group 5: Commitment to Technological Innovation - Sunshine Insurance has consistently prioritized technology investment, leading to significant advancements in digital transformation and the establishment of a technology-driven operational model [10][11] - The company has developed its own AI model, "Sunshine Zhengyan GPT," to enhance customer service and operational efficiency [11][12] - Sunshine Insurance is actively participating in industry collaborations to promote innovation and the integration of data intelligence in the insurance sector [12]