主动谋划，推广高效率支付服务。中国人民银行白银市分行指导金融机构在老年客户进入网点、休息区等 候、办理业务、离开网点的整个过程中，安排专人全程陪同，提供咨询、协助、帮扶，提醒老人注意排队叫号情 况、指导客户核对业务细项、签名确认等。同时，以老年人返柜率作为员工考核参考依据，持续提升老年人金融 服务满意度。各银行网点在业务办理高峰时段及时启动弹性窗口，进一步缩短老年客户等候时间。 靠前布局，完善"无障碍"设施建设。针对年龄较大、行动不便等老年客户群体，中国人民银行白银市分行指 导各金融机构在风险可控的前提下，延伸服务触角，灵活采取上门服务等方式，将银行服务"送"到家中，切实满 足老年客户群体的金融服务需求。据统计，白银市金融机构通过上门服务方式为特殊老年人群体办理业务上百 次。同时，在网点门口醒目位置张贴爱心援助电话，保证援助电话在拨通3声内有人接听，对老年人异常情况能够 及时响应、妥善处置。对常来银行网点办理业务的老年客户，在网点备案老年客户家人联络卡，以便及时联系家 人，提升服务纵深度。 科技赋能，提升智能化创新服务。在中国人民银行白银市分行引导下，辖内269家银行网点已完成适老化改 造。网点自助机具在识别 ...

近期，民生银行济南领秀城支行积极贯彻落实中国人民银行关于现金服务便利化专项工作精神，立足厅 堂，走进商户，加大力度开展"零钱包"兑换服务及整治拒收人民币宣传工作，该举措旨在优化现金使用 环境，提升现金服务水平，提升公众对现金服务的获得感和满意度。 该支行通过设立零钞兑换窗口，足额配备各种小面额现钞，提供"点对点"现金服务。同时成立"零钱 包"宣传小组，组织支行员工在社区、农贸市场等人群密集场所，开展"零钱包"及整治拒收人民币宣传 活动，通过发放宣传资料，积极向广大群众宣传不拒收现金、反假货币、人民币图样使用管理等金融知 识，详细介绍"零钱包"的功能和优势，鼓励广大群众使用人民币、爱护人民币、关注反假币知识，并重 点加强对有零钱和新券兑换需求的客户以及习惯使用现金的老年客户进行人民币防伪知识宣传，向群众 详细讲解假币的防伪识别、不宜流通人民币及残缺污损人民币兑换等知识，现场为客户答疑解惑。并主 动上门向周边商户、菜农等需要大量零钱支付的群体，提供"零钱包"兑换服务，贴心地根据客户需求进 行券别分配，满足客户找零备付的多样化需求。 此次宣传教育活动发出宣传资料二百余份，为各类经营主体及客户兑换"零钱包"40余个， ...

Core Viewpoint - The recent "Change Wallet Exchange" promotional activity by Minsheng Bank in Jinan aims to enhance cash exchange services for merchants and citizens while promoting financial literacy and improving the cash circulation environment [1][2] Group 1: Activity Overview - The promotional event was held in local shopping areas such as Hero Mountain Civil Air Defense Mall and New World Department Store [1] - Minsheng Bank set up temporary service points, displayed promotional banners, and distributed informational brochures to engage with the public [1] Group 2: Community Engagement - The event attracted a large number of merchants and citizens who sought information and advice on financial issues [1] - Bank staff provided professional advice and answered questions, focusing on enhancing financial literacy among attendees [1] Group 3: Financial Education - The bank educated the public on various topics, including the anti-counterfeiting features of the Renminbi, prevention of telecom fraud, and rational investment strategies [1] - Special attention was given to the elderly, with dedicated staff explaining how to identify counterfeit currency and safely use cash [1] Group 4: Future Plans - Minsheng Bank plans to continue its customer-centric approach by innovating service models and improving service quality [2] - The bank aims to optimize service processes for cash services, including change exchange and damaged currency recovery, contributing to local economic development [2]

Group 1 - The core initiative of Hengfeng Bank's Beijing branch is to optimize cash payment environments and meet the cash needs of specific groups, particularly taxi drivers and merchants in key business districts [1][4] - The bank organized a "零钱包" (small change bag) exchange service and anti-counterfeit currency knowledge promotion, focusing on the taxi industry in collaboration with local police [2][4] - The promotional activities included distributing over 100 informational brochures on counterfeit currency and cash acceptance regulations, enhancing awareness among taxi drivers and merchants [4][7] Group 2 - Hengfeng Bank's Beijing Olympic Village branch conducted a financial knowledge promotion event in the Olympic Forest Park area, addressing cash service needs for merchants and the public [5][7] - The bank emphasized the legal obligation for merchants to accept cash, ensuring consumer rights and facilitating smooth daily transactions [7] - The ongoing efforts aim to continuously improve the quality and effectiveness of services provided to society, focusing on creating a safe and convenient payment environment [7]