二、走进奥森商圈，现金服务"零距离" 近日，恒丰银行北京奥运村支行组织工作人员走进奥林匹克森林公园周边商圈，针对公园内商户和群众 开展了一场贴心、专业的金融知识宣传活动。 针对备受关注的拒收现金问题，工作人员耐心向商户普及相关法律法规，明确告知商户不得拒收现金， 保障消费者自主选择支付方式的合法权益。工作人员现场为商户兑换"零钱包"，解决商户找零不便的难 题，保障日常交易顺畅进行。同时，工作人员向商户发放反假货币知识折页、整治拒收现金宣传折页以 及假币警示案例折页，提示商户提高假币防范意识，提升识假辨假能力。一位商户表示："你们的服务 太贴心了，大热天上门服务，不仅解决了我们零钱问题，还让我们学到了很实用的金融知识。" 为进一步优化现金支付环境，满足特定群体零钞使用需求，近日，恒丰银行北京分行组织辖内网点聚焦 出租车司机群体和重点商圈商户，围绕"零钱包"兑换服务以及反假货币知识宣传，积极开展优化支付服 务宣传活动。 一、零钱兑换送上门，现金支付无障碍 近日，恒丰银行北京知春路支行联合北京市公安局公交总队北京站站前派出所，前往北京建银出租汽车 有限责任公司集中开展出租车行业"零钱包"兑换与反假货币知识普及宣传活 ...

Core Insights - The article highlights the proactive customer service approach of Industrial Bank's Nanjing branch in assisting foreign clients, exemplified by the case of Mr. Roger from France who faced difficulties retrieving his swallowed ATM card [1][3][5] - The bank's response aligns with the Chinese government's initiative to enhance payment services for foreign visitors, showcasing a commitment to improving the overall payment experience [5] Group 1: Customer Service Enhancement - The Nanjing branch staff, particularly teller Tang Pu, demonstrated exceptional customer service by quickly addressing Mr. Roger's needs in English, which eased his anxiety [1][3] - The bank implemented a multi-faceted verification process to ensure the security and accuracy of the card retrieval, reflecting a balance between customer service and risk management [3][5] Group 2: Regulatory Compliance and Service Optimization - Following the State Council's directive in March 2024 to optimize payment services, the bank has actively upgraded its service system across various dimensions, including cash usage, mobile payments, and acceptance of foreign cards [5] - The bank's approach emphasizes the creation of warm and accessible payment service scenarios, enhancing the experience for international clients and fostering a positive perception of China's payment environment [5]