Core Viewpoint - Agricultural Bank of China (ABC) Jinan Free Trade Zone Branch has received high recognition from a foreign client for its professional and attentive service, highlighting the bank's commitment to optimizing payment services [1] Group 1: Service Quality - A foreign client visited ABC Jinan Free Trade Zone Branch to open a first-class bank card for salary purposes, and the lobby manager provided a warm reception [1] - The staff efficiently guided the client through the account opening process, ensuring a smooth experience by patiently assisting with document verification and answering questions [1] - The client expressed satisfaction with the high-quality service, leaving the branch with a positive impression [1] Group 2: Strategic Focus - The service provided reflects ABC Jinan Free Trade Zone Branch's implementation of the "Optimize Payment Services" initiative, focusing on the financial needs of foreign personnel and elderly clients [1] - The branch has adopted measures such as multilingual services and green channels to enhance payment convenience and make financial services more accessible [1] - ABC Jinan Free Trade Zone Branch aims to continue its commitment to the "Finance for the People" philosophy, striving to improve customer satisfaction [1]

此外，上半年全省兑换"零钱包"92.0万个。截至6月末，全省共有支持外卡取现的ATM机2.2万台，上半 年发生外卡取现交易4.5亿元。全省3.8万台ATM机、2.5万台智能服务终端完成适老化改造，占比分别超 85%、90%，上半年全省银行机构累计为行动不便的老年客户提供上门服务3.5万余次。 北京商报讯（记者 岳品瑜 董晗萱）7月30日，人民银行江苏省分行召开2025年三季度新闻发布会披露优 化支付服务提升支付便利性工作情况。截至2025年6月末，全省重点商户达3.9万户，各类外币兑换机构 和设施5652个，可受理数币重点商户1.8万户，1.3万个银行网点开通适老服务"绿色通道"，2025年上半 年全省外卡刷卡和取现、跨境移动支付、外币兑换等交易金额总计达20.8亿元。 ...

Group 1 - The core initiative of Hengfeng Bank's Beijing branch is to optimize cash payment environments and meet the cash needs of specific groups, particularly taxi drivers and merchants in key business districts [1][4] - The bank organized a "零钱包" (small change bag) exchange service and anti-counterfeit currency knowledge promotion, focusing on the taxi industry in collaboration with local police [2][4] - The promotional activities included distributing over 100 informational brochures on counterfeit currency and cash acceptance regulations, enhancing awareness among taxi drivers and merchants [4][7] Group 2 - Hengfeng Bank's Beijing Olympic Village branch conducted a financial knowledge promotion event in the Olympic Forest Park area, addressing cash service needs for merchants and the public [5][7] - The bank emphasized the legal obligation for merchants to accept cash, ensuring consumer rights and facilitating smooth daily transactions [7] - The ongoing efforts aim to continuously improve the quality and effectiveness of services provided to society, focusing on creating a safe and convenient payment environment [7]

Core Insights - The article highlights the proactive customer service approach of Industrial Bank's Nanjing branch in assisting foreign clients, exemplified by the case of Mr. Roger from France who faced difficulties retrieving his swallowed ATM card [1][3][5] - The bank's response aligns with the Chinese government's initiative to enhance payment services for foreign visitors, showcasing a commitment to improving the overall payment experience [5] Group 1: Customer Service Enhancement - The Nanjing branch staff, particularly teller Tang Pu, demonstrated exceptional customer service by quickly addressing Mr. Roger's needs in English, which eased his anxiety [1][3] - The bank implemented a multi-faceted verification process to ensure the security and accuracy of the card retrieval, reflecting a balance between customer service and risk management [3][5] Group 2: Regulatory Compliance and Service Optimization - Following the State Council's directive in March 2024 to optimize payment services, the bank has actively upgraded its service system across various dimensions, including cash usage, mobile payments, and acceptance of foreign cards [5] - The bank's approach emphasizes the creation of warm and accessible payment service scenarios, enhancing the experience for international clients and fostering a positive perception of China's payment environment [5]