（来源：河北日报） 转自：河北日报 张家口市桥西区"智慧全域通"系统入选全国营商环境优秀案例 以AI赋能政务 让服务更有温度 工作人员介绍"云帮办"平台。 工作人员给前来办事的群众发放一次性告知单，告知其所需准备递交的资料。 群众在张家口市桥西区政务服务大厅咨询问题。 群众在张家口市桥西区政务服 务大厅办理业务。 在2025年12月11日至13日举行的2025中国营商环境50人论坛上，河北省张家口市桥西区数据和政务服务 局报送的《"智慧全域通"数智系统：AI赋能政务服务革新实践》案例，从全国众多参评案例中脱颖而 出，荣获"中国地方政府营商环境优秀案例"。这标志着该区在推进政务服务数字化转型方面蹚出了新 路，努力为各地提升政府服务效能、优化营商环境提供可借鉴、可复制的"桥西经验"。 思维转变 从"跑断腿"到"指尖办" "以前办个事，流程没有这么简单。现在在家动动手指，10分钟就搞定！"这是如今桥西区居民和企业办 事的真切感受。这份便捷的背后，是桥西区依托"云帮办平台+OA系统+DeepSeek大模型"打造的"智慧全 域通"数智系统，实现政务服务从"群众跑腿"到"数据跑路"的转变。 "我们改革的初衷很明确，就是让 ...

Core Objectives of Operations Management - The primary goal of operations management is to deliver the right quality of products or services to customers at the right time and cost while continuously optimizing processes [1] Core Modules of Operations Management - Strategic and goal setting involves translating the company's vision and mission into executable operational strategies such as cost leadership and differentiation [3] - Process management and optimization includes designing core business processes aligned with strategy, establishing standard operating procedures, and applying tools like Lean and Six Sigma for continuous improvement [3] - Resource management focuses on optimizing human capital, financial resources, physical assets, and information resources to enhance operational efficiency [3] - Quality and customer orientation emphasize comprehensive quality management and customer relationship management to improve satisfaction and loyalty [3] Operational Focus by Company Development Stage - Startups prioritize agility and survival, focusing on validating business models and building core teams [5] - Growth-stage companies emphasize scaling up by establishing standardized processes and introducing basic management systems [5] - Mature companies concentrate on efficiency and innovation, optimizing cost structures and driving organizational change [5] Current Trends in Operations Management - Digital transformation leverages big data, AI, and IoT for smart predictions and automated decision-making [7] - Agility and flexibility are emphasized to enable quick responses to market changes through small teams and cross-department collaboration [7] - Supply chain resilience shifts focus from efficiency to safety and robustness, promoting diversified supply chains [7] - Sustainable development integrates ESG principles into operations, focusing on green production and carbon footprint management [7] - A human-centered approach enhances employee experience and fosters a learning organization [7] Recommendations for Managers - A systems thinking approach is essential, recognizing the interconnections between processes [9] - Data-driven decision-making is preferred over intuition, necessitating robust data collection and analysis capabilities [9] - Customer-centric optimization of internal processes should aim to create more value for customers [9] - Investing in talent is crucial, as effective processes require skilled execution and optimization [9] - Cultivating a culture of continuous improvement encourages teams to adopt problem-solving and process optimization as habitual practices [9]

Core Insights - The article emphasizes the importance of preparing a digital budget for 2026, which serves as a strategic reflection of a company's future direction and requires sufficient funding to support technological advancements [1][20]. Group 1: Strategic Alignment and Annual Goals - The digital budget should be closely tied to the company's strategy and business pain points, ensuring that leadership recognizes the necessity of the initiatives [2]. - A review of the current year's digital achievements and challenges should be included, showcasing key results from digital investments, such as a 5% increase in sales conversion rates due to CRM implementation [2]. - The new year's business strategy should be clearly articulated, demonstrating how digital initiatives will support strategic goals, such as implementing RPA to enhance efficiency and free up 30% of finance personnel's time [3]. Group 2: Annual Construction Planning and Project List - The planning section should reflect the CIO's professional capabilities, categorizing digital projects by type, such as efficiency improvement and technical foundation projects [5][6]. - Each key project should be detailed, including its name, business pain points addressed, core construction content, expected value, and timeline [7]. - A visual roadmap, such as a Gantt chart, should be used to illustrate the start and end dates of all projects, showcasing the CIO's planning and resource allocation skills [8]. Group 3: Investment Estimation and Budget Details - A clear and transparent cost model is essential, detailing both one-time and ongoing costs associated with digital initiatives, such as software licensing and maintenance fees [9][10][11]. - The annual budget summary should itemize costs by project category, including both one-time and recurring expenses, to provide a comprehensive financial overview [13]. - Justifications for each expenditure should be clearly outlined, referencing market benchmarks and supplier quotes to enhance credibility [15]. Group 4: Expected Returns and Risk Analysis - The budget should include a thorough investment return analysis, quantifying hard savings and soft benefits, and calculating key performance indicators [17]. - Risks associated with the projects should be identified, along with proposed mitigation strategies to address potential challenges [17]. - The budget preparation process should involve extensive communication with business departments to ensure alignment and support for the proposed initiatives [19]. Conclusion - A successful digital budget is the result of thorough communication with business units, clarifying resource allocation and business value relationships, while adopting an investor mindset to maximize returns and control risks [20].

Group 1 - The understanding, expectations, and requirements for training vary at different stages of a company's development, necessitating a tailored approach based on the company's actual situation [1] - In the initial stage, companies rely on mentorship for knowledge and skill transfer, while as they grow, they need to implement structured training to replicate skills and experiences held by key employees [3][9] - The transition from mentorship to a training phase requires the development of a course system and the organization of training, which can be facilitated by an enterprise training management system [3][6] Group 2 - The enterprise training management system offers several advantages, including time savings in course development through AI-generated content, allowing training departments to quickly create quality training materials [6] - Automation of training processes reduces the need for human resources in organizing and coordinating training, as the system can integrate with various communication platforms for efficient task management [6][7] - The system supports diverse training formats, such as online courses, in-person sessions, and AI-assisted training, enhancing employee engagement and skill development [7]