（编辑 姚尧） 证券日报网讯 11月25日晚间，工商银行发布公告称，中国工商银行股份有限公司（简称本行）非执行 董事卢永真先生因任期届满，自本公告发布之日起不再担任本行非执行董事职务，同时不再担任董事会 战略委员会、风险管理委员会、薪酬委员会和美国区域机构风险委员会委员职务。 ...

Core Viewpoint - A surge in share buybacks by listed banks in China's A-share market is observed, driven by strong confidence from major shareholders and management teams in the banks' future prospects and the current undervaluation of bank stocks [1][5][6] Group 1: Share Buyback Activities - Numerous listed city commercial banks and rural commercial banks, including Nanjing Bank, Suzhou Rural Commercial Bank, Chengdu Bank, and others, have disclosed their share buyback progress since November [1][3] - Chengdu Bank reported that its major shareholders, Chengdu Industrial Capital Holding Group and Chengdu Xintianyi Investment, have cumulatively increased their holdings by 14.04 million shares, amounting to 253 million yuan [3][4] - Nanjing Bank's major shareholder, BNP Paribas, increased its stake by 128 million shares, raising its total holding from 17.02% to 18.06% [4] Group 2: Financial Performance and Market Sentiment - The banking sector's fundamentals remain robust, with commercial banks achieving a net profit of 1.9 trillion yuan in the first three quarters, and 24 listed banks announcing a total cash dividend of 263.79 billion yuan [5][6] - The stock prices of several banks have reached historical highs, with Agricultural Bank of China seeing a year-to-date increase of nearly 60% [6][7] - Analysts suggest that the current buyback trend reflects internal confidence in the banks' future and signals to the market that their value is underestimated [5][7] Group 3: Future Outlook - The ongoing recovery in the macroeconomic environment is expected to support the banking sector's performance, with analysts highlighting the importance of sustained economic recovery, interest rate changes, and long-term capital inflows for future stock performance [7][8] - Investors are advised to maintain a long-term perspective and focus on banks with strong fundamentals, emphasizing the importance of asset quality, profitability, and dividend policies [7][8]

Core Viewpoint - Recent announcements from multiple commercial banks regarding the redemption of preferred shares indicate a shift in capital management strategies within the banking sector [1][2]. Group 1: Redemption of Preferred Shares - Several banks, including Ping An Bank and Nanjing Bank, have announced plans to redeem preferred shares issued over five years ago, with Ping An Bank set to redeem 200 million shares worth 20 billion yuan by March 2026 and Nanjing Bank planning to redeem 49 million shares worth 4.9 billion yuan by December 2025 [1]. - Since July, at least nine banks, including Industrial and Commercial Bank of China and Bank of Beijing, have disclosed similar redemption plans, creating a notable trend in the market [1]. Group 2: Reasons for Redemption - The high dividend rates set at the time of issuance, combined with declining market interest rates, incentivize banks to redeem high-cost preferred shares and replace them with lower-cost perpetual bonds [2]. - Regulatory changes and the need for banks to optimize their capital structures are also significant factors driving the decision to redeem high-cost preferred shares [2]. Group 3: Capital Management Strategies - The banking sector is transitioning from a focus on scale expansion to a cost-efficiency-centered model, emphasizing the need for banks to balance the redemption of high-interest preferred shares with the issuance of low-cost capital tools [3]. - Banks are adopting more diversified and flexible capital supplement tools, allowing them to respond to market conditions effectively, such as redeeming high-interest preferred shares when interest rates are low [3].

Core Viewpoint - The Industrial and Commercial Bank of China (ICBC) actively supported a local zoo in Nantong by providing 20,000 new coins to facilitate the exchange of change for visitors, enhancing the zoo's charitable efforts to help a sick child [1] Group 1 - ICBC Nantong Happiness Branch coordinated with its higher-level bank to meet the urgent demand for coin exchange at the zoo, which had seen a surge in visitors wanting to make wishes [1] - The zoo had previously donated over 10,000 coins from its wishing well to assist a sick child, which garnered positive public response and increased visitor interest [1] - The timely provision of coins by ICBC not only addressed the immediate operational needs of the zoo but also reinforced the bank's commitment to social responsibility and community support [1] Group 2 - The zoo expressed deep gratitude for ICBC's assistance, highlighting that the support was not just a business transaction but a meaningful response to social goodwill [1] - Both parties aim to use this collaboration as a starting point for closer cooperation in financial services and social responsibility initiatives [1]

在科技飞速发展的今天，南通如东支行营业室用最传统的方式，演绎了最动人的服务故事。纸笔虽轻， 却承载着沉甸甸的责任与真情；沟通虽无声，却传递着暖融融的尊重与关怀。这不仅是五星适老网点的 服务典范，更是以客户为中心的服务理念的完美诠释。我们相信，只要用心，服务就能跨越一切障碍， 直达客户心底。 小陆立刻从填单台拿来纸笔，笑着递给老人，以便进一步的指导和确定老人的需求。她弯下腰，一笔一 划地在纸上写着，"别着急，我们帮您解决。您是要重置密码，对吧？"老人看着纸条，用力点了点头， 脸上露出些许放松的神情。鉴于老人的特殊情况，小陆为其叫号引导至柜面办理，为进一步提高效率， 小陆时刻陪在老人身边，充当起柜员和老人沟通的桥梁，老人时不时在纸上写下自己的疑问，小陆不厌 其烦地为他解答。整个过程中，他们始终面带微笑，用眼神和肢体语言传递着温暖与尊重。 由于老人年纪较大，书写速度较慢，手指也有些不灵活，握笔的手微微颤抖。小陆也不急不躁，经过近 半小时的"无声"的交流，老人终于成功重置密码并取到了现金。他小心翼翼地把现金放进布包，拉好拉 链，然后激动地在纸上写下："谢谢你们，你们真好！"写完，还竖起大拇指，向小陆连连点头致意，老 ...

"这些孩子比自己的儿女还有耐心！"李奶奶激动地说，"以后我在家就能查账缴费，不用每次都跑银行 了。你们的服务让我感到特别温暖。" 在成功教会老人使用查询功能后，大堂经理主动留下自己的工位电话："您以后有任何操作问题，随时 打这个电话，我们都会为您解答。"同时还帮助老人将支行的联系电话存入手机通讯录。 更令人感动的是，该行员工自发成立了"老年客户服务小组"，定期通过电话回访使用电子银行的老年客 户，提供远程指导。此外，该行还计划每月举办"银发课堂"，专门帮助老年客户掌握智能金融工具的使 用。 江南时报讯 日前在工行南通海门三星支行发生的一幕温馨场景，生动诠释了"以客户为中心"的服务理 念。该行员工通过长达一小时的耐心指导，成功帮助一位七旬老人掌握手机银行基本操作，让老年客户 享受到科技金融带来的便捷，彰显了我行服务的温度与担当。 近日，一位白发苍苍的老人徘徊在我行智能服务区前，面露难色。大堂经理立即上前询问："阿姨，有 什么可以帮您的吗？"老人有些不好意思地说："闺女，我想查一下养老金到账没有，但这些机器我都不 会用..."经了解，这位62岁的李奶奶独居生活，子女都在外地工作。此前她都是到柜台办理业务，但最 近 ...

Group 1 - The case illustrates the bank's "customer-centric" service philosophy, emphasizing the importance of prioritizing customer needs, especially for vulnerable groups like the elderly and disabled [2] - Bank employees are encouraged to actively provide care and convenience, utilizing various methods such as green channels, home services, and remote consultations to meet financial needs [2] - The bank's commitment to being a reliable partner is reinforced through practical actions that demonstrate their dedication to customer service [2] Group 2 - The incident involved a 90-year-old customer who faced difficulties accessing her account due to a forgotten password, highlighting the challenges faced by elderly clients [1] - The bank staff responded promptly by initiating a special service process, including home verification to assist the customer in resetting her password and completing her cash withdrawal [1] - The customer expressed gratitude for the efficient and professional service provided by the bank staff, showcasing the positive impact of attentive customer service [1]

Core Viewpoint - The article highlights the proactive and compassionate service provided by a bank in addressing the urgent needs of elderly and vulnerable clients, showcasing the bank's commitment to customer-centric service [1][2]. Group 1: Customer Service Initiative - A middle-aged client approached the bank due to his elderly father's social security card being restricted, preventing access to pension funds [1]. - The bank promptly activated an emergency service plan for special customer groups, sending a mobile service team to the client's home to assist with the card activation [1]. - The service team efficiently completed the necessary procedures in just 20 minutes, ensuring a comfortable environment for the elderly client [1]. Group 2: Customer Feedback and Recognition - The elderly client expressed gratitude for the prompt service, and the family praised the bank for its quick response and thoughtful approach [2]. - The bank's actions reflect its commitment to a customer-centric philosophy, particularly for elderly, ill, and disabled individuals [2]. - The bank aims to continue enhancing its services to ensure accessibility and warmth in financial services, fulfilling its social responsibility [2].

中国工商银行股份有限公司（简称本行）非执行董事卢永真先生因任期届满， 自本公告发布之日起不再担任本行非执行董事职务，同时不再担任董事会战略委 员会、风险管理委员会、薪酬委员会和美国区域机构风险委员会委员职务。经卢 永真先生确认，其与本行董事会无不同意见，亦无任何与其离任有关的事项需要 通知本行股东及债权人。 卢永真先生自加入本行董事会以来，恪尽职守，勤勉尽责，在本行公司治理、 战略规划和风险管理等方面作出了重要贡献。本行董事会对卢永真先生在任期间 对本行作出的贡献表示衷心的感谢。 特此公告。 中国工商银行股份有限公司董事会 二〇二五年十一月二十五日 中国工商银行股份有限公司 关于非执行董事离任的公告 中国工商银行股份有限公司董事会及全体董事保证本公告内容不存在任何虚 假记载、误导性陈述或者重大遗漏，并对其内容的真实性、准确性和完整性承担法 律责任。 证券代码：601398 证券简称：工商银行 公告编号：临 2025-047 号 ...

中國工商銀行股份有限公司董事會（「董事會」）成員載列如下： 執行董事 廖林先生 （董事長） 劉珺先生 （副董事長、行長） 段紅濤先生 王景武先生 （副行長） 非執行董事 曹利群女士 董陽先生 鐘蔓桃女士 中國工商銀行股份有限公司 INDUSTRIAL AND COMMERCIAL BANK OF CHINA LIMITED （於中華人民共和國註冊成立的股份有限公司） 股份代號：1398 董事會成員名單與其角色及職能 1 獨立非執行董事 陳德霖先生 赫伯特•沃特先生 莫里•洪恩先生 陳關亭先生 李偉平先生 董事會已成立八個委員會。下表提供各董事會成員所屬委員會的成員資料。 | 董事╱ | | 社會責任 與消費者 | | | | | 關聯交易 | 美國區域 | | --- | --- | --- | --- | --- | --- | --- | --- | --- | | 董事會 | 戰略 | 權益保護 | 審計 | 風險管理 | 提名 | 薪酬 | 控制 | 機構風險 | | 委員會 | 委員會 | 委員會 | 委員會 | 委員會 | 委員會 | 委員會 | 委員會 | 委員會 | | 廖林 | C | | ...