在智能安防与IoT出海赛道，硬件出货量的快速增长标志着企业进入了品牌发展的"第二曲线"：如何在高规模的用户基础上，进一步提升服务体验与用户 满意度？ 視洞科技(Blurams Tec Limited) 作为全球领先的智能视频云平台服务商，凭借卓越的产品力，成功覆盖北美、欧洲、拉美、东南亚等全球市场 ，为无数 海外家庭和店铺提供了优质的安全保障。面对庞大且日益增长的用户体量，視洞科技展现出了行业领先的前瞻性——不仅要造出好产品，更要通过极致的 服务体验，构建"智能硬件+云服务"的完整生态。 为了进一步提升全球化运营的精细度与效率，視洞科技选择携手 EngageLab，共同探索 IoT 行业的自动化运营新标杆。 从"广覆盖"到"深服务"的战略进阶 在引入 EngageLab 之前，視洞科技已经拥有了成熟的市场布局。随着业务版图的扩张，运营团队敏锐地意识到，要持续保持行业领先地位，必须在运营 效率与服务体验上完成新的跨越： ▪ 硬件与服务的深度协同： 用户对視洞科技的硬件产品认可度极高。运营团队希望以此为契机，通过更贴心的引导，让用户更充分地享受"云存储"、"远 程管理"等高价值增值服务，实现硬件与服务的双重满意度 ...

Core Insights - EngageLab has launched a new behavioral CAPTCHA solution aimed at enhancing digital engagement and security for businesses globally [1][2]. Group 1: Product Features and Benefits - The behavioral CAPTCHA is designed to combat automated attacks such as fake registrations and data scraping, which pose risks to various industries including finance and e-commerce [2]. - It utilizes AI-driven analysis to distinguish between human users and bots, providing robust protection while maintaining a smooth user experience [3]. - Key features include real-time threat detection, user-friendly gamified challenges, seamless integration capabilities, comprehensive analytics, global compliance with privacy standards, and 24/7 technical support [3][5]. Group 2: Market Impact - EngageLab's CAPTCHA solution is already helping clients reduce fraud, lower operational costs, and enhance customer satisfaction in critical scenarios like account creation and high-value data queries [5]. - The solution aims to balance strong security measures with effortless user journeys, thereby protecting revenue, reputation, and customer loyalty for businesses [5]. Group 3: Company Overview - EngageLab is recognized as a leader in AI-powered omnichannel customer engagement, providing a range of solutions that facilitate seamless interactions across various platforms [6].

Core Insights - EngageLab has launched LiveDesk, an AI-driven customer service platform aimed at enhancing multi-channel customer communication and operational efficiency [1][4] - The platform is designed to address common enterprise customer service challenges, including fragmented communication channels and delayed responses [3][4] Group 1: LiveDesk Features - LiveDesk utilizes AI Agents to handle up to 90% of common customer inquiries, reducing operational costs by 70% [4][8] - The platform supports omnichannel integration, connecting various communication platforms such as social media, SMS, and email for unified customer interaction management [4][6] - AI Agents perform initial screening of inquiries, intelligently routing simple questions while transferring complex issues to Human Agents, enhancing response speed and service quality [4][6] Group 2: Service Modes and Collaboration - LiveDesk offers "Live Chat" and "Smart Ticketing" modes, optimizing resource allocation based on customer inquiry types [4][6] - The smart ticketing system facilitates API creation, automatic assignment, and cross-department collaboration, improving workflow processes [4][6] Group 3: Data Insights and Customer Experience - The platform provides comprehensive data tracking and customer behavior analysis, enabling enterprises to optimize service strategies [4][8] - AI Agents can customize tone and multimedia interactions, enhancing customer satisfaction and brand loyalty [5][8] Group 4: Industry Applications - LiveDesk is applicable across various industries, including e-commerce, software services, and gaming, supporting diverse customer service scenarios [6][8] - The integration of customer service and automated marketing through AI-driven solutions fosters intelligent business growth [6][8] Group 5: Expected Outcomes - The implementation of LiveDesk is projected to boost customer satisfaction to over 90% and significantly enhance customer retention [8] - The platform aims to reduce the workload of customer service teams while achieving an optimal balance between efficiency and cost [8] - Continuous service optimization and precision marketing are expected through the accumulation of customer data insights [8]

Core Insights - EngageLab, in collaboration with China Unicom Global, HKT, and Huawei, has launched the OpenGateway Cross-Operator Converged Authentication Solution, setting a new standard for secure and scalable user authentication across borders [1] Industry Challenges - The expansion of enterprises into international markets necessitates robust identity authentication, yet fragmented operator capabilities and inconsistent standards hinder seamless user verification [2] - Traditional SMS-based authentication methods are prone to fraud and inefficiencies, negatively impacting user experience and business security [2] Solution Overview - OpenGateway combines the strengths of its partners by integrating their number verification and OTP-SMS capabilities into a single API, allowing enterprises to access secure authentication services globally without region-specific adaptations [3] - The solution reduces integration cycles from months to weeks and lowers operational overhead, facilitating rapid deployment in new markets [4] Security and User Experience - OpenGateway employs a dual-layered authentication architecture, utilizing carrier-grade number verification primarily, with SMS verification as a fallback, ensuring high availability and stability [6] - This design effectively prevents fraudulent activities while providing a seamless experience for legitimate users, enhancing conversion and retention rates [6] Developer Benefits - The standardized encapsulation based on the CAMARA framework allows for quick and low-barrier integration, accommodating differences among operators [7] Proven Impact - OpenGateway is already operational in Mainland China and Hong Kong, processing over 20 million authentication requests daily and supporting hundreds of millions of users across various sectors [8] - In finance, fraudulent loan applications have decreased by 60%, while e-commerce has seen a 75% reduction in fake registrations and a 65% cut in marketing resource waste [8] - Social and gaming sectors report a 28% increase in new user retention and a significant drop in complaints, improving the overall digital experience [8] Cost Efficiency - Enterprises utilizing OpenGateway have reported over 50% reduction in long-term maintenance costs and a 40% decrease in anti-fraud expenses, allowing for resource reallocation towards core business innovation [9] Global Expansion - OpenGateway is expanding into Southeast Asia, including Singapore and Indonesia, and is positioned to become the global benchmark for cross-operator authentication, with a modular design that supports rapid rollout [10]

Core Insights - EngageLab has launched a new data center in Istanbul, Turkey, enhancing its global service capabilities and providing a more stable email communication foundation for businesses expanding internationally [1][6][11] Group 1: Global Service Infrastructure - EngageLab Email operates a "dual data center + multi-node" global service network, with core data centers in Istanbul and Singapore, and eight major service nodes worldwide [2] - The Turkey data center addresses challenges such as high email latency and fluctuating deliverability, enabling compliant local business operations in Turkey and surrounding markets [6][10] - EngageLab's services span over 220 countries, processing hundreds of millions of emails daily with an average delivery time of just 3 seconds, serving over 1,000 enterprises globally [7] Group 2: Email Marketing Capabilities - EngageLab Email offers over 100 premium email templates for various marketing stages, utilizing AI for high-converting content creation [3] - The platform features intelligent warm-up capabilities, achieving 99% inbox placement rates through automated A/B testing [5] Group 3: Performance and Security - EngageLab Email implements BIMI certification for enhanced brand recognition and trust, alongside advanced authentication technologies to maintain high domain and IP reputation [4] - The addition of localized IP addresses through the Turkey data center enhances email reputation and strengthens brand image [10]

Core Insights - EngageLab and HelloRide are expanding their partnership to enhance user engagement and operations across Southeast Asia, Australia, and beyond [1] - HelloRide focuses on providing convenient and eco-friendly transportation options, achieving rapid user growth in international markets [3] - EngageLab's AppPush and Email services are integral to HelloRide's strategy for improving user experience and brand influence [1][3] User Engagement and Operations - EngageLab's AppPush service processes over 12 billion messages daily, ensuring real-time notifications for users regardless of their location or device [4] - The platform's intelligent segmentation and personalized push capabilities significantly improve open and conversion rates for HelloRide [4] - EngageLab's omnichannel solutions support automated user operations, enhancing user activity and retention through real-time data monitoring and analytics [6] Email Communication and Growth - HelloRide utilizes EngageLab's email services for various user communications, achieving over 90% global deliverability and a 99% inbox placement rate [5] - Advanced technologies in email services, such as domain warm-up and sender authentication, support HelloRide's international expansion [5] - Real-time data monitoring and intelligent analytics enable continuous optimization of email strategies, boosting user engagement and repeat purchases [5]

Core Insights - EngageLab showcased its omnichannel customer engagement solutions at E-Commerce Expo Asia 2025, attracting significant interest from e-commerce innovators and industry leaders [1][2] - The company's platform integrates various communication channels, enhancing customer engagement and driving higher conversions and retention for e-commerce brands [2][3] Company Overview - EngageLab is a leading provider of AI-powered omnichannel customer engagement solutions, operating in over 220 countries and regions, delivering over 1 million messages per second [8] - The company focuses on innovation and performance, enabling businesses to build lasting relationships with customers [8] Product Highlights - EngageLab's platform includes features such as AppPush, WebPush, Email, SMS, WhatsApp, and OTP, allowing brands to create personalized customer journeys [3][8] - GPTBots, a flagship product under Aurora Mobile, offers end-to-end enterprise AI agent solutions, enhancing operational efficiency and customer support for e-commerce brands [6][9] Keynote Insights - Jerry Yin, Group Vice President of GPTBots & EngageLab, emphasized the importance of true omnichannel engagement in his keynote speech, highlighting how businesses can unify customer touchpoints for better market penetration [4][5] Market Trends - The demand for intelligent, scalable AI solutions in the e-commerce sector is growing, with many brands expressing interest in integrating AI-powered customer support [7][6]

Core Insights - EngageLab has successfully deployed its AppPush and WhatsApp Business API solutions for E-GetS, enhancing user engagement and operational efficiency across Southeast Asia [1][8] - E-GetS is a prominent local services and e-commerce platform in Southeast Asia, with over 3 million app downloads and a diverse service offering [2][4] Group 1: E-GetS Overview - E-GetS operates in Cambodia, Laos, Thailand, and Vietnam, providing services such as food delivery, group buying, e-commerce, and digital payments [2] - The platform serves millions of users in a multilingual and multicultural environment, highlighting its extensive reach and adaptability [2] Group 2: Challenges Faced - E-GetS encountered challenges due to rapid expansion, including fragmented device ecosystems and network instability in Southeast Asia [4][5] - The company faced difficulties in reaching users in their preferred languages and limited engagement on traditional channels [5] Group 3: EngageLab Solutions - EngageLab's AppPush solution addresses the region's fragmented device ecosystem and network issues, ensuring reliable push notification delivery [5][6] - The solution integrates with major channels and adapts notification content to users' language settings, enhancing user experience [6] Group 4: Performance Improvements - E-GetS achieved up to 40% higher delivery rates for notifications compared to industry benchmarks, ensuring critical messages reach users [7] - The implementation of EngageLab's solutions resulted in an 18% increase in Daily Active Users (DAU) and a 22% improvement in order completion rates [10] - Operational costs were reduced by over 20% due to more efficient messaging and cost controls [10]

Core Insights - EngageLab has successfully deployed its AppPush and WhatsApp Business API solutions for E-GetS, enhancing user engagement and operational efficiency across Southeast Asia [1][8] - E-GetS is a prominent local services and e-commerce platform in Southeast Asia, with over 3 million app downloads and a diverse range of services [2][4] Group 1: E-GetS Overview - E-GetS operates in Cambodia, Laos, Thailand, and Vietnam, providing services such as food delivery, group buying, e-commerce, and digital payments [2] - The platform serves millions of users in a multilingual and multicultural environment [2] Group 2: Challenges Faced by E-GetS - E-GetS encountered challenges due to rapid expansion across multiple Southeast Asian countries, including fragmented device ecosystems and network instability [4][5] - The company faced difficulties in reaching users in their preferred languages and limited engagement on traditional channels [5] Group 3: EngageLab Solutions - EngageLab's AppPush solution addresses the region's fragmented device ecosystem and network instability, ensuring reliable push notification delivery [5][6] - The solution integrates with major channels and adapts notification content to users' language settings, enhancing user experience [6] - E-GetS achieved up to 40% higher delivery rates compared to industry benchmarks, ensuring critical notifications reach users [7] Group 4: WhatsApp Business API Implementation - E-GetS utilizes the WhatsApp Business API for user authentication and customer engagement, recognizing WhatsApp's dominance in the region [8] - The API facilitates secure login through verification codes and real-time service notifications, improving user engagement and satisfaction [10] Group 5: Results and Impact - The implementation of EngageLab's solutions led to an 18% increase in Daily Active Users (DAU) and a 22% improvement in order completion rates [10] - Operational costs were reduced by over 20% due to more efficient messaging and cost controls [10]

Core Insights - E-GetS/Simple Point is facing multiple challenges in user engagement and operations during its rapid expansion in Southeast Asia [2] - The company has partnered with EngageLab to develop a comprehensive omnichannel messaging solution tailored for the Southeast Asian market, integrating AppPush and WhatsApp Business API to enhance user experience and operational efficiency [2] Group 1: Challenges and Solutions - E-GetS/Simple Point is encountering issues related to user reach and operational efficiency as it expands in Southeast Asia [2] - EngageLab's solution combines AppPush and WhatsApp Business API to create a fully integrated messaging system that supports multiple channels, languages, and scenarios, significantly improving user experience and operational efficiency [2] Group 2: AppPush Features - AppPush offers multi-channel support with five global data nodes, including Singapore, ensuring high-speed and stable message delivery across Southeast Asia [2] - The system automatically adapts push content based on user device language, enhancing personalization and interaction rates [3] - The message delivery rate in the Southeast Asian market has increased by up to 40%, ensuring critical notifications reach every user reliably [4] Group 3: WhatsApp Business API Features - Users can receive one-time verification codes via WhatsApp Business API, enhancing the login process [5] - The platform utilizes WhatsApp for real-time notifications regarding order confirmations, delivery progress, payment reminders, and customer service, supporting rich media messages and multilingual templates [5] Group 4: Performance Improvements - The solution from EngageLab has led to a revolutionary improvement in E-GetS/Simple Point's Southeast Asian operations, allowing timely communication in users' preferred languages and channels [6] - Daily Active Users (DAU) have increased by 18%, and order completion rates have improved by 22%, with timely and reliable notifications covering all Southeast Asian markets [7] - Messaging operational costs have decreased by over 20%, enhancing overall ROI [7]