金融消费者权益保护

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第二届中邮保险•紫荆杯全国高校金融普及教育辩论赛正式启动
清华金融评论· 2025-07-31 12:11
Core Viewpoint - The article emphasizes the importance of protecting financial consumers' rights and enhancing financial education as a shared responsibility of the financial industry, aligning with the political and people-oriented nature of financial work [2][3]. Group 1: Financial Consumer Protection - Xi Jinping highlighted that financial work must stand firm on the people's stance, enhancing the diversity, inclusiveness, and accessibility of services to better protect financial consumers' rights [2]. - The 20th National Congress of the Communist Party of China called for the establishment of mechanisms to protect financial consumers and combat illegal financial activities [2]. - Tsinghua University's Wudaokou School of Finance aims to cultivate financial leaders and promote financial consumer rights as part of its social responsibility [2]. Group 2: Financial Education Initiatives - The "Zijing Cup" national college debate competition on financial consumer rights, co-organized by Tsinghua University and Zhongyou Insurance, aims to enhance national financial literacy through youth participation [2]. - In 2025, the event will evolve into the Zhongyou Insurance Zijing Cup National College Financial Popularization Education Debate Competition, focusing on promoting financial knowledge relevant to daily life and building a strong national financial culture [3]. Group 3: Event Organization and Participation - The event is co-hosted by Tsinghua University Wudaokou School of Finance and Zhongyou Life Insurance, with the editorial department of "Tsinghua Financial Review" as the organizer [4]. - A diverse range of universities across various regions in China are invited to participate, including notable institutions from Northeast, North, Central, South, East, Northwest, and Southwest regions [4]. - The competition structure includes preliminary rounds, semi-finals, and finals, with specific timelines and criteria for team selection and performance evaluation [7]. Group 4: Registration and Participation Guidelines - The competition does not charge registration fees, and travel subsidies will be provided for up to four team members from participating universities [8]. - Participants must adhere to the core socialist values and ensure personal safety during the event [9]. - The event encourages public participation in proposing debate topics related to financial education, with incentives for selected submissions [10].
民生银行东营垦利支行开展消费者权益宣传活动
Qi Lu Wan Bao· 2025-07-30 09:41
Core Points - The core idea of the news is the proactive approach taken by Minsheng Bank's Dongying Kenli branch to promote consumer rights protection and financial knowledge among employees and the public, particularly focusing on financial safety awareness [1][2] Group 1: Consumer Rights Protection Activities - The Dongying Kenli branch organized a consumer rights protection event, delivering financial knowledge directly to employees of public transportation companies [1] - The bank's staff conducted tailored financial knowledge "micro-classes" for employees, focusing on topics such as safe use of bank cards, identification of telecom fraud, importance of personal credit reports, and selection of legitimate investment channels [1] - The event reached over 500 individuals and distributed more than 1,000 promotional materials, achieving significant outreach and positive feedback from participants [2] Group 2: Financial Safety Awareness - The bank emphasized the importance of financial safety, using real-life cases to enhance employees' awareness of financial risks and providing practical tools for prevention [1] - In addition to corporate outreach, the bank staff extended their efforts to public transportation hubs, distributing financial knowledge handbooks and educating the elderly on recognizing counterfeit currency and avoiding illegal fundraising traps [1] - Participants expressed appreciation for the practical anti-fraud techniques shared during the sessions, indicating a strong community interest in spreading this knowledge further [1]
安永受邀出席2025年上海消费金融行业消费者权益保护联席会议
Sou Hu Cai Jing· 2025-07-30 04:32
2025年3月14日,公安部、国家金融监管总局联合部署开展为期6个月的金融领域"黑灰产"违法犯罪集群打击工作。 安永(中国)企业咨询有限公司自2020年起持续追踪金融领域黑灰产发展,重点关注其对金融秩序的负面影响。在本届上海消费金融行业 消费者权益保护联席会议上,安永(中国)企业咨询有限公司金融服务管理咨询总监常绪刚分享了金融领域黑灰产业态演变的跟踪观察, 并结合行业大数据分析进行解读。此外,他总结了打击黑灰产的相关法律依据及典型案例,提出针对性应对建议,以助力精准打击黑灰 产、加强合规建设,从而更好地保护消费者权益。 本文是为提供一般信息的用途所撰写,并非旨在成为可依赖的会计、税务、法律或其他专业意见。请向您的顾问获取具体意见。 会议围绕金融消费者权益保护展开,强调要进一步提升消保内控合规水平,健全消保联动工作机制。同时,会议积极响应公安部与国家金 融监管总局的黑灰产打击部署,旨在共建常态化打击整治格局,深化信息共享与协同共治,以维护清朗网络空间及稳定金融营商环境。 会议强调,上海消费金融行业要始终坚持以人民为中心的价值导向,依法保护消费者正当合法权益,持续加强全流程消费者权益保护体系 建设,推进矛盾纠纷的 ...
民生银行济南玉兰花园社区支行深入代发企业开展消保宣传
Qi Lu Wan Bao· 2025-07-28 07:47
Group 1 - The core initiative of Minsheng Bank's Jinan Yulan Garden Community Branch is to enhance financial risk awareness among employees and deepen consumer rights protection education by actively engaging with companies that distribute salaries [1] - Bank staff set up a promotional booth to explain key points on preventing telecom fraud, recognizing illegal fundraising, and identifying investment risks using simple language and real-life examples [1] - The distribution of the "Financial Consumer Rights Protection Manual" focused on eight core rights of financial consumers, prevention of telecom fraud, and personal information protection [1] Group 2 - The outreach targeted both management and ordinary employees, emphasizing compliance financing and investment risk management for the former, while educating the latter on fraud cases and rational consumption [1] - Specific recent fraud methods such as "impersonating leadership for fund transfers" and "cashback for orders" were analyzed to enhance employees' awareness of not trusting, not transferring money, and not disclosing personal information [1] - The bank plans to continue these community-based financial knowledge promotion activities to further embed financial consumer protection in various sectors [2]
民生银行济南张庄路支行:金融知识进商圈,消保护航在身边
Qi Lu Wan Bao· 2025-07-28 07:41
Core Points - The importance of enhancing public financial literacy and risk awareness in the current complex financial environment is emphasized [1] - China Minsheng Bank's Jinan Zhangzhuang Road Branch actively responded to the call for financial consumer rights protection by conducting a consumer protection-themed promotional event on July 16 [1][2] - The event included a financial knowledge quiz to increase engagement and interaction among participants [2] Group 1 - The promotional activity took place in a bustling commercial area, where staff set up a prominent information booth and displayed educational materials covering eight basic rights of financial consumers and common financial risks [1] - Staff engaged with merchants and consumers, providing detailed explanations on preventing various financial scams, such as fake QR code payment scams and impersonation of financial institution staff [1] - The event was well-received, with over 100 promotional materials distributed and more than 50 consultations conducted, receiving positive feedback from merchants and consumers [2] Group 2 - A merchant expressed appreciation for the event, stating it was useful in raising awareness about previously unknown financial risks and prevention methods [2] - The bank plans to continue diverse financial knowledge promotion activities, reaching more communities, enterprises, and commercial areas to enhance financial service levels [2] - The initiative aims to contribute to the protection of financial consumer rights and foster a safe, harmonious, and stable financial environment [2]
拓展金融为民渠道
Jin Rong Shi Bao· 2025-07-25 05:28
Group 1 - The National Financial Supervision Administration's Lingcheng Financial Supervision Bureau has actively implemented a financial for the people concept, achieving significant results in protecting financial consumer rights in Lingcheng District, Dezhou, Shandong [1] - A multi-channel dispute resolution mechanism has been established, including a "Financial Dispute Resolution Joint Committee" with various local institutions, resulting in a 100% satisfaction rate among financial consumers [1][2] - The bureau has conducted 52 consultations, resolved 6 complaints, and mediated 3 pre-litigation disputes this year [1] Group 2 - The bureau has combined centralized and localized financial knowledge promotion, organizing training sessions and public awareness activities, with a total of 37 themed promotions and nearly 130,000 online clicks [2] - Focus areas include preventing telecom fraud, rational investment, personal information protection, secure payments, and insurance coverage [2] - The bureau has conducted 4 street and building campaigns and 2 legal lectures to combat illegal fundraising, effectively blocking 11 potential risks [2] Group 3 - Digital technology has been utilized to enhance the breadth and depth of online policy promotion, collecting information on 38 online credit products, 17 specialty loan products, and 20 free service items [3] - A total of 13,369 small and micro enterprises have been visited, with 4,433 receiving credit totaling 3.401 billion yuan and 1.157 billion yuan in loans issued [3] - New insurance products have been introduced, providing coverage for 37,535 individuals under "Dehui Insurance" and risk protection for 15,952 individuals amounting to 757 million yuan [3]
扎根江苏金融沃土:平安融易党员以“三重角色”践行初心使命
Cai Fu Zai Xian· 2025-07-23 09:32
Core Viewpoint - The article highlights the efforts of Ping An Rongyi in Jiangsu to support small and micro enterprises through financial services, emphasizing the role of party members in delivering these services and engaging in community welfare initiatives [1][10]. Group 1: Support for Small and Micro Enterprises - Ping An Rongyi has implemented five measures to support the development of small and micro enterprises in Jiangsu, aligning with the government's initiative for high-quality economic development [1]. - The company’s team, referred to as "Assist Enterprises Vanguards," actively engages with local businesses, providing tailored financial services to alleviate their funding challenges [2][3]. - The team employs a "door-to-door service" approach, ensuring that financial assistance reaches those in need, thereby preventing operational disruptions for small businesses [2]. Group 2: Consumer Protection - The company emphasizes the importance of consumer rights protection and the prevention of illegal financial activities as essential for sustainable financial market development [4]. - Chen Jichao, a party member with extensive experience, has maintained a zero-complaint record while serving over 2,000 clients, showcasing the commitment to consumer protection [4][7]. - The company has initiated community outreach programs to educate the public on financial fraud prevention, reaching approximately 50,000 individuals through various activities [7]. Group 3: Community Engagement and Public Welfare - Ping An Rongyi actively participates in community service, including blood donation drives and financial education initiatives, demonstrating a commitment to social responsibility [10]. - The company has launched projects to support vulnerable groups, such as fulfilling the wishes of critically ill children and improving living conditions for the elderly and disabled [10]. - Party members within the company have taken on roles as community volunteers, providing essential services during crises, such as the COVID-19 pandemic [8][10].
多管齐下筑牢金融消费者权益保护防线
Jin Rong Shi Bao· 2025-07-23 02:31
Internal Compliance Development - The implementation of the new regulations on internet lending by the National Financial Supervision Administration aims to enhance the management responsibilities of commercial banks and set higher standards for cooperation with lending platforms [1][2] - Several consumer finance companies have begun disclosing their lists of lending partners, with companies like Zhaolian Consumer Finance and Ping An Consumer Finance announcing their partnerships in July [1][2] - Companies are establishing strict admission standards for lending partners, focusing on capital strength, data compliance, risk control capabilities, and brand reputation [2][3] External Environment Protection - The consumer finance market faces threats from fraudulent activities disguised as "agent rights protection" and "credit card debt disposal," which harm consumers financially and psychologically [5] - Consumer finance companies are actively combating financial "black and gray industries" and have utilized big data and AI technologies to enhance their identification capabilities [6] - Initiatives like the "Star Plan" by Hailin Consumer Finance aim to educate consumers on financial literacy, covering over 5 million users in the first half of the year [6]
渤海银行长春分行成功拦截十万元电诈资金 暖心服务守护客户“钱袋子”
Zhong Guo Jin Rong Xin Xi Wang· 2025-07-18 13:18
Core Viewpoint - The article highlights the proactive measures taken by Bohai Bank's Changchun branch to prevent customer fraud and protect their funds, showcasing the bank's commitment to financial consumer rights and safety [1][3]. Group 1: Customer Protection Efforts - On July 10, a customer, Ms. Zheng, attempted to transfer 100,000 yuan to a high-return investment project, having already lost 50,000 yuan to a similar scheme [2]. - The bank staff, utilizing their anti-fraud experience, successfully intervened by educating Ms. Zheng about recent illegal fundraising cases, ultimately preventing her from falling victim to another scam [2][3]. Group 2: Employee Training and Awareness - Bohai Bank emphasizes the importance of customer fund safety by conducting regular anti-fraud training, public awareness campaigns, and scenario drills to enhance employees' risk identification skills [3]. - The bank has received written commendation from law enforcement for its employees' high sense of responsibility and professionalism in protecting customer interests [3]. Group 3: Anti-Fraud System and Collaboration - The bank has established a comprehensive anti-fraud system that combines intelligent monitoring, manual interception, and police-bank collaboration to enhance the effectiveness of fraud prevention [4]. - Over the past two years, the Changchun branch has successfully identified and intercepted multiple suspicious transactions, recovering hundreds of thousands of yuan, with the highest single interception amounting to 760,000 yuan [4].
“金号角”进企业:民生银行济南张庄路支行消保宣传筑防线
Qi Lu Wan Bao· 2025-07-18 09:17
Core Viewpoint - The article emphasizes the increasing complexity of financial markets and the rising risks of financial fraud, highlighting the proactive measures taken by Minsheng Bank's Jinan Zhangzhuang Road branch to enhance financial risk awareness among enterprises and protect consumer rights [1][3]. Group 1: Financial Risk Awareness Initiatives - Minsheng Bank's Jinan Zhangzhuang Road branch has launched a campaign named "Golden Horn" to promote financial consumer protection within enterprises, aiming to establish a robust financial safety net [1][3]. - The branch conducted in-depth research to tailor precise promotional strategies, identifying common financial risks faced by corporate employees, such as fake invoices and account information leaks for finance staff, and telecom fraud for general employees [1][3][4]. Group 2: Innovative Engagement Strategies - To enhance employee participation, the branch employed diverse and innovative methods, including financial knowledge classes and interactive quizzes, to make learning about financial risks more engaging [2][4][5]. - The branch utilized real-life case studies and video materials to illustrate the tactics used by fraudsters, thereby providing employees with a clearer understanding of potential threats [2][4]. Group 3: Personalized Consultation Services - A dedicated consultation area was set up during the events to offer one-on-one financial advice, addressing individual queries related to investment products, credit card rates, and personal credit maintenance [2][5]. - Employees reported gaining a clearer understanding of financial matters through these consultations, which encouraged them to approach financial activities with greater caution [5]. Group 4: Future Plans - Minsheng Bank plans to continue developing the "Golden Horn" brand and collaborate with local industrial parks to launch a "Consumer Protection Service Month," aiming to extend their services to more enterprises through a combination of online and offline efforts [3][5].