金融消费者权益保护
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金融行业周报:央行发布8月社融数据,金融监管总局修订信托管理办法-20250915
Ping An Securities· 2025-09-15 09:02
Investment Rating - The industry investment rating is "Outperform the Market," indicating an expected performance of the industry index to exceed the CSI 300 index by more than 5% within the next six months [37]. Core Insights - The report highlights the release of August social financing data by the central bank, showing a decrease in new RMB loans and a year-on-year growth rate of 6.8%. The total social financing increment for August was 2.57 trillion RMB, which is 463 billion RMB less than the same period last year, with a year-on-year growth rate of 8.8% [4][13]. - The National Financial Regulatory Administration revised the "Trust Company Management Measures," focusing on three main business areas: trust business, inherent asset liability business, and other services, aiming to enhance risk management and compliance [5][15]. - The revised "Consumer Rights Protection Regulatory Evaluation Measures" aims to strengthen consumer rights protection in financial institutions, improve service quality, and promote healthy industry development [6][19]. Summary by Sections Social Financing Data - In August 2025, new RMB loans increased by 590 billion RMB, a year-on-year decrease of 310 billion RMB, with a total social financing increment of 2.57 trillion RMB, down 463 billion RMB from the previous year [4][13]. - The balance of RMB loans to the real economy increased by 623.3 billion RMB, with a year-on-year decrease of 417.8 billion RMB [4][14]. Trust Company Management Measures - The revised measures focus on three main areas: trust business, inherent asset liability business, and other services, with an emphasis on risk management and compliance [5][15]. - The revision aims to align with new regulations and enhance the quality of trust services [5][15]. Consumer Rights Protection Measures - The revised measures include a comprehensive evaluation system for financial institutions, emphasizing consumer rights protection and service transparency [6][19]. - The evaluation will cover various aspects, including marketing behavior, dispute resolution, and consumer education [20]. Industry Data - The banking sector saw a net injection of 196.1 billion RMB in open market operations, with SHIBOR rates rising [27]. - The securities sector reported an average daily trading volume of 3.04 trillion RMB, with a decrease of 4.5% from the previous week [30]. - The insurance sector noted a rise in the yield of ten-year government bonds by 4.10 basis points [33].
渤海人寿启动2025年“金融教育宣传周”活动
Cai Fu Zai Xian· 2025-09-15 09:01
各级分支机构将在线下以"五进入"形式开展"风险提示送上门"专项行动,围绕"一老一少一新"重点人 群,组织"适当性理念"、"防范非法中介"、"反诈宣传"三个主题日活动,面向不同群体提供特色鲜明、 有针对性的金融知识资源,丰富县域基层地区教育宣传形式,打通金融教育宣传"最后一公里",帮助人 民群众不断提升金融素养。 渤海人寿表示,将围绕"保障金融权益,助力美好生活"的主题,积极践行以人民为中心的价值取向,持 续在金融消费者权益保护领域精耕细作,着力构建消保大格局,同塑消保新气象。 9月15日,渤海人寿正式启动以"保障金融权益 助力美好生活"为主题的2025年"金融教育宣传周"活动。 公司将继续通过线上线下多元融合的宣传方式,大力普及金融知识,增强公众金融风险防范意识,提升 金融素养,助力构建诚实守信、健康稳定的金融生态环境。 据悉,本年度"金融教育宣传周"活动期间,渤海人寿发挥公司党委的核心领导作用,总分统筹联动,重 点关注"一老一少一新"群体,围绕金融产品适当性、防范非法中介危害、金融为民办实事典型案例、反 诈预防预警等内容开展教育宣传,深入面向群众开展有针对性、有侧重点、普惠性强的线上线下教育宣 传活动。 在 ...
友邦人寿全面启动2025年“金融教育宣传周”活动
Qi Lu Wan Bao· 2025-09-15 08:22
2025年9月15号,上海——金融是国民经济的血脉,保护金融消费者合法权益是践行金融工作政治性和人民性的重要体现。 友邦人寿保险有限公司(以下简称"友邦人寿")坚决贯彻中央金融工作会议精神,始终将消费者权益保护全面融入公司治理 和业务流程,以专业、贴心的金融服务传递消保文化温度,切实守护人民群众财产安全与合法权益,助力构建诚信、安全、 健康的金融生态。 为进一步落实党中央关于金融工作的决策部署,践行以人民为中心的发展思想,国家金融监督管理总局、中国人民银行、中 国证监会联合发起2025年"保障金融权益助力美好生活——金融教育宣传周"活动,旨在通过多层次、广覆盖的宣传教育体 系,持续推进金融知识普及与风险警示教育,不断增强社会公众金融素养和风险防范能力,助力人民群众实现更高品质生 活。 活动口号: 保障金融权益助力美好生活 活动主题: 积极践行以人民为中心的价值取向,围绕群众关心关注的内容,组织开展金融知识普及,帮助金融消费者和投资者理性选择 适合自己的金融产品,远离虚假宣传、非法中介、非法金融和电信诈骗等活动侵害。注重发挥基层力量,推动金融知识和风 险提示深入基层、直达群众。积极发挥金融助力提振消费作用,不断 ...
2025年金融教育宣传周启动 完善监管规则筑牢消保屏障
Zheng Quan Shi Bao Wang· 2025-09-15 04:31
Core Viewpoint - The Financial Regulatory Bureau emphasizes the importance of consumer protection in the financial sector and aims to enhance consumer education and awareness through various initiatives and activities [1][2]. Group 1: Financial Consumer Protection - The Financial Regulatory Bureau has revised and implemented over 30 regulations related to corporate governance, regulatory assessment, and consumer protection to strengthen institutional supply [2] - The Bureau stresses the need for financial institutions to take responsibility for consumer protection, focusing on improving suitability management, marketing management, and dispute resolution mechanisms [2] - A comprehensive dispute resolution process is being established, focusing on prevention, mediation, and grassroots solutions to address consumer complaints effectively [2] Group 2: Financial Education Campaign - The Financial Education Promotion Week, organized from September 15 to 21, aims to enhance public awareness of internet lending and warn against misleading advertising practices [3] - The campaign will address illegal financial activities and "black and gray" market issues, helping the public identify risks and avoid illegal intermediaries [3] - The Bureau is conducting a nationwide survey on consumer financial literacy, indicating a steady improvement in consumer financial knowledge [4] Group 3: Future Initiatives - The Financial Regulatory Bureau plans to further promote financial education by making it more accessible and relevant to consumers, aiming for comprehensive coverage in various consumer scenarios [4]
重磅 | 金融消保监管评价新标准:营销管理、纠纷化解权重不低50%
Sou Hu Cai Jing· 2025-09-15 01:57
近年来,我国加速构建以"保护消费者权益"为核心的"大消保"格局,在此背景下,监管也在不断完善相 关的监管制度框架,如出台《银行保险机构消费者权益保护管理办法》《金融机构产品适当性管理办 法》等。 金融监管总局、央行、证监会将于2025年9月15日至21日联合开展金融教育宣传周活动。时值金融教育 宣传周到来之际,金融消保监管评价新标准正式出炉。 为了更好地对金融机构消保工作作出客观的综合性评价,9月12日,金融监管总局修订发布《金融机构 消费者权益保护监管评价办法》(以下简称《评价办法》),从总则、评价要素与评价方法、评价程 序、评价结果运用、组织保障等方面对消保监管评价工作作出规范。 例如,调整评价范围,将金融租赁公司、养老险公司等纳入评价范围;优化评价要素,将评价要素调整 为"体制机制""适当性管理""营销行为管理""纠纷化解""金融教育""消费者服务""个人信息保护"7项要 素;强化上下协同,加大对基层金融机构消保工作质效的考察,提高一级分支机构评价得分权重等。 01 评价主体范围扩大 从《评价办法》看,监管再一次强调了消保监管评价对象的范围,即在中华人民共和国境内依法设立、 由金融监管总局及其派出机构依 ...
民生银行南京分行全面启动2025年金融教育宣传周活动
Jiang Nan Shi Bao· 2025-09-15 00:36
Core Viewpoint - Minsheng Bank Nanjing Branch has launched the "Financial Education Promotion Week" activity starting from September 15, 2023, to enhance financial literacy and risk prevention among consumers, aligning with national financial education initiatives [1] Group 1: Financial Education Initiatives - The bank has developed a special activity plan to organize various promotional activities across all branches, creating a strong atmosphere for financial education [1] - The slogan "Protect Financial Rights, Assist a Better Life" is prominently displayed through various channels including screens, public education areas, and self-service devices [1] - Employees are undergoing consumer protection training to promote honesty, spread positive financial energy, and improve service levels [1] Group 2: Targeted Consumer Education - The bank has introduced various innovative educational tools tailored to different consumer groups, such as brochures specifically designed for the elderly, youth, new citizens, and rural residents [2] - A special project called "Water Rhythm Twelve Cities: Local Dialect Consumer Protection" has been organized, where employees record financial knowledge content in local dialects to make it more relatable [2] - The use of mime performances to illustrate risk scenarios, such as scams targeting vulnerable groups, helps consumers understand risks through visual representation [2] Group 3: Community Engagement and Outreach - The bank emphasizes community engagement by sending staff to local neighborhoods to distribute financial knowledge brochures and provide risk alerts [3] - Activities are conducted in commercial areas to reach a wider audience, including distributing anti-fraud materials and setting up "Consumer Protection Micro-Class" stations [3] - The bank focuses on five key demographic groups, conducting targeted educational activities in locations such as nursing homes, schools, and rural areas [3] Group 4: Commitment to Consumer Protection - Minsheng Bank Nanjing Branch is committed to protecting consumer rights and enhancing the financial experience for consumers, aiming to build a trustworthy and secure financial ecosystem [4]
金融监管总局:将金融租赁、养老保险公司等纳入消费者权益保护监管评价范围
Guo Ji Jin Rong Bao· 2025-09-12 15:44
Core Points - The Financial Regulatory Bureau has released a revised "Regulatory Evaluation Method for Consumer Rights Protection in Financial Institutions" aimed at enhancing consumer rights protection in the financial sector [1][4][5] Group 1: Key Revisions - The evaluation scope has been adjusted to include financial institutions legally established in China and regulated by the Financial Regulatory Bureau, such as financial leasing companies and pension insurance companies [4] - The evaluation factors have been optimized to include seven elements: "system mechanism," "suitability management," "marketing behavior management," "dispute resolution," "financial education," "consumer services," and "personal information protection," guiding financial institutions to strengthen governance in key consumer protection areas [4] - The evaluation process has been refined into stages: information collection, initial evaluation, re-evaluation, and review, with clear requirements for each stage to ensure rigor and seriousness in the evaluation work [4] Group 2: Implementation and Impact - The revised method emphasizes collaboration across different regulatory levels, enhancing the assessment of grassroots financial institutions' consumer protection efforts and increasing the weight of evaluation scores for primary branches [4] - The results of the evaluations will be utilized to implement differentiated regulatory measures, providing positive incentives for well-performing institutions and corresponding regulatory actions for those with poor evaluations [4][5] - The implementation of the revised evaluation method is expected to improve the behavior regulatory system, guiding financial institutions to integrate consumer rights protection into all business operations, ultimately enhancing consumer satisfaction and experience [5]
金融机构消费者权益保护监管评价办法修订
Zhong Guo Xin Wen Wang· 2025-09-12 11:56
Core Viewpoint - The revised "Regulatory Evaluation Measures for Consumer Rights Protection in Financial Institutions" aims to enhance consumer rights protection in the financial sector, aligning with the central government's directives to prioritize consumer interests [1][2]. Group 1: Evaluation Scope and Elements - The evaluation scope has been adjusted to include financial institutions legally established in China and regulated by the financial supervisory authority, now encompassing financial leasing companies and pension insurance companies [1]. - The evaluation elements have been optimized to include seven key factors: "system mechanism," "suitability management," "marketing behavior management," "dispute resolution," "financial education," "consumer services," and "personal information protection," guiding institutions to focus on critical areas of consumer protection [1][2]. Group 2: Evaluation Process and Coordination - The evaluation process has been refined into distinct phases: information collection, initial evaluation, re-evaluation, and review, with clear requirements for each phase to ensure rigor and seriousness in the evaluation work [2]. - The regulatory authority will enhance collaboration across different levels, increasing the evaluation score weight for primary branch institutions and allowing adjustments to evaluation indicators based on the characteristics of local financial institutions [2]. Group 3: Result Utilization - The revised measures stipulate that the regulatory authority should implement differentiated regulatory measures based on evaluation results, providing positive incentives for well-performing institutions and appropriate regulatory actions for those with poor evaluations [2].
消保评价办法升级! 金融租赁和养老保险公司被纳入评价范围
Nan Fang Du Shi Bao· 2025-09-12 10:56
Core Points - The National Financial Supervision Administration has revised and issued the "Regulatory Evaluation Method for Consumer Rights Protection in Financial Institutions" [2] - The revised method includes financial leasing companies and pension insurance companies in the evaluation scope [3] - The evaluation elements have been adjusted to seven categories, including "system mechanism," "suitability management," "marketing behavior management," "dispute resolution," "financial education," "consumer services," and "personal information protection" [3] Summary by Sections Evaluation Scope - The evaluation now explicitly includes financial leasing companies and pension insurance companies, which are regulated by the Financial Supervision Administration [3] Evaluation Elements - The evaluation elements have been optimized to seven categories, guiding financial institutions to strengthen governance in key areas of consumer protection [3] Evaluation Procedures - The evaluation process has been refined into stages such as information collection, initial evaluation, re-evaluation, and review, with clear requirements for each stage [3] Coordination and Collaboration - The method emphasizes the importance of collaboration across different levels of financial institutions, enhancing the evaluation score weight for primary branches [3] Utilization of Results - The Financial Supervision Administration will implement differentiated regulatory measures based on evaluation results, providing incentives for well-performing institutions and regulatory actions for those with poor evaluations [4] Financial Education Initiatives - A financial education campaign is set to take place from September 15 to 21, 2025, aimed at promoting financial knowledge and protecting consumer rights [6] - The timing of the revised evaluation method aligns with the upcoming financial education week, reinforcing the responsibility of financial institutions in consumer protection [6]
《金融机构消费者权益保护监管评价办法》修订发布
Zhong Guo Xin Wen Wang· 2025-09-12 08:56
《评价办法》共六章三十一条,包括总则、评价要素与评价方法、评价程序、评价结果运用、组织保障 和附则。主要修订内容如下: 一是调整评价范围。明确评价对象为"在中华人民共和国境内依法设立、由金融监管总局及其派出机构 依法监管的向消费者提供金融产品和服务的金融机构",将金融租赁公司、养老保险公司等纳入评价范 围。 二是优化评价要素。将评价要素调整为"体制机制""适当性管理""营销行为管理""纠纷化解""金融教 育""消费者服务""个人信息保护"7项要素,引导金融机构加强消保重点领域治理。 三是完善评价程序。将评价实施环节进一步细分为信息收集、初评、复评、审核等,并明确各环节工作 要求,强调复评、审核工作应当通过集体研究形式开展,体现评价工作的严谨性和严肃性。 四是强化上下协同。充分发挥"四级垂管"优势,加大对基层金融机构消保工作质效的考察,提高一级分 支机构评价得分权重。金融监管总局各级派出机构可按照总局制定的年度消保监管评价方案,根据辖内 金融机构类型、业务模式和规模、客户受众面等情况合理调整评价指标。 《金融机构消费者权益保护监管评价办法》修订发布 中新网9月12日电 据国家金融监督管理总局官方微信消息,为深入 ...