Core Viewpoint - Xiaopeng Motors announced a recall of 47,490 P7+ vehicles due to steering system failures, which have been reported by numerous owners since May 2023 [1][2][4] Group 1: Recall Details - The recall affects P7+ vehicles produced between August 20, 2024, and April 27, 2025, starting from September 15, 2025 [1] - The steering system failure is attributed to poor contact in the steering assist motor sensor wiring, which can lead to signal fluctuations and potential steering failure [4] - Xiaopeng Motors will replace the affected steering assemblies free of charge to eliminate safety risks [4] Group 2: Customer Reactions and Controversies - Customers expressed dissatisfaction with Xiaopeng's handling of the recall, accusing the company of "stealth recalls" and inadequate communication regarding the issues [7] - Reports indicate that some customers were unaware of the problems until they searched online, highlighting a lack of transparency from the company [7] - Complaints have surfaced about temporary fixes, such as applying industrial glue to wiring connections, which did not resolve the underlying issues [7] Group 3: Industry Context and Implications - The recall has garnered significant public attention, contrasting with traditional automakers like Ford and Volkswagen, whose recalls typically receive less media coverage [9][11] - New energy vehicle manufacturers, like Xiaopeng, face heightened scrutiny due to their reliance on advanced electronic systems, which can lead to unfamiliar issues for consumers [12] - The rapid dissemination of information on social media amplifies the impact of recalls for new energy vehicle companies, making timely and responsible communication crucial for maintaining consumer trust [12]

在媒体近期跟踪报道小鹏P7+汽车存在重大质量缺陷，车辆在行驶中遇到方向机助力突然失灵问题之 后，小鹏汽车紧急发起召回。 肇庆小鹏新能源投资有限公司将为召回范围内的车辆免费更换改进后的转向机总成，以消除安全隐患。 9月12日，国家市场监督管理总局官网的公告显示，肇庆小鹏新能源投资有限公司根据《缺陷汽车产品 召回管理条例》和《缺陷汽车产品召回管理条例实施办法》的要求，向国家市场监督管理总局备案了召 回计划，自2025年9月15日起，召回2024年8月20日至2025年4月27日期间生产的部分小鹏P7+汽车，共 计47490辆。 据悉，本次召回范围内的部分车辆，由于转向助力电机传感器线束接触不良，可能导致转向机传感器信 号波动，转向故障警告灯点亮，转向助力失效，存在安全隐患。 ...

Group 1 - The core issue involves a recall plan by Xiaopeng Motors for 47,490 units of the P7+ model due to a safety hazard related to the steering assist motor sensor wiring harness [2] - The recall is set to begin on September 15, 2025, and aims to replace the steering assembly to eliminate safety risks [2] - The company faced criticism for its initial handling of the situation, where it did not proactively disclose the issue or initiate a large-scale recall, leading to a loss of consumer trust [3] Group 2 - Some affected car owners reported that the company adopted a differential treatment approach, providing replacements and compensation only to those who strongly advocated for their rights [3] - The situation escalated over time, prompting media coverage and ultimately leading to the official recall announcement on September 12, 2025 [3] - While some customers expressed relief at the recall plan, others are still seeking additional economic compensation from the company [3]

每经AI快讯，据市场监管总局网站9月12日消息，日前，福建奔驰汽车有限公司参照《缺陷汽车产品召 回管理条例》和《缺陷汽车产品召回管理条例实施办法》的要求，向国家市场监督管理总局备案了召回 计划。召回编号S2025M0140V：自2025年9月30日起，召回生产日期在2004年2月4日至2005年12月13日 期间的部分进口唯雅诺和威霆汽车，共计1107辆。本次召回范围内的部分车辆，如果在维修时对驾驶员 正面安全气囊进行了更换，该气囊可能属于高田公司生产的装配了未带干燥剂的硝酸铵气体发生器的气 囊。在车辆使用较长时间后，如果驾驶员正面安全气囊在碰撞事故中被触发展开，气体发生器可能发生 异常破损，导致碎片飞出，伤及车内人员，存在安全隐患。福建奔驰汽车有限公司将通过梅赛德斯-奔 驰授权经销商，为召回范围内的车辆进行免费检查，并根据检查结果更换改进后的驾驶员正面安全气 囊，以消除安全隐患。 ...

Group 1 - The core issue involves a recall plan filed by FAW Toyota Motor (Chengdu) Co., Ltd., Toyota Motor (China) Investment Co., Ltd., and FAW Toyota Motor Co., Ltd. due to safety concerns related to the instrument panel control program [1][2] - FAW Toyota Motor (Chengdu) Co., Ltd. will recall 54,143 units of the domestic Avalon models produced between June 24, 2024, and February 10, 2025, starting from September 30, 2025 [1] - Toyota Motor (China) Investment Co., Ltd. will recall 79 units of the Sienna models, 6,866 units of Lexus LM500h, LM350h, LS500h models, and 35,054 units of imported Toyota Alphard, Crown Vellfire, and Crown SportCross models produced between June 20, 2023, and May 21, 2025 [1] Group 2 - The recall is due to improper settings in the control program of the instrument panel, which may cause a black screen at vehicle startup, preventing normal display of speed and warning lights, posing a safety risk [1] - For non-PHEV models within the recall range, the company will provide free upgrades to the instrument panel control program; for PHEV models, inspections will be conducted, and based on the results, either free upgrades or replacements of the instrument panel will be provided [2] - Customers will be notified of the recall through registered mail and other means [2]

Group 1 - Stellantis (Shanghai) Automotive Co., Ltd. has filed a recall plan with the State Administration for Market Regulation in accordance with relevant regulations [1] - The recall, numbered E2025M0119V, affects a total of 22,870 vehicles produced between January 19, 2017, and September 30, 2024, including certain imported Giulietta and Stavan vehicles [1] - The recall is due to a software vulnerability that prevents the clearing of fault codes related to fuel evaporation leakage in the engine control module, leading to non-compliance with vehicle emission standards [1] Group 2 - Stellantis will provide free software updates for the affected vehicles to eliminate unreasonable emission risks [1]

Group 1 - Ford has announced a large-scale recall in the U.S. involving 355,656 units of the 2025-2026 F-Series trucks and the 2025 F-150 model due to a dashboard display software issue [1] - The National Highway Traffic Safety Administration (NHTSA) reported that the affected vehicles may experience a blank screen at startup, preventing the display of safety-related indicators and information, thus increasing the risk of accidents [1] - Ford plans to address the defect through dealer service or wireless software updates, and has not received any accident reports directly related to this issue [1] Group 2 - Earlier this month, Ford initiated another recall for over 103,000 units of the 2023-2025 F-150 trucks due to a potential axle bolt fracture hazard [2] - The NHTSA investigation indicated that the faulty bolts could damage the rear axle hub spline components, leading to vehicle skidding or loss of drive power, with extreme cases potentially causing the vehicle to roll away if the parking brake is not engaged [1] - The recalls highlight the challenges Ford faces in quality control, especially as the F-150 series has faced multiple recalls in recent years for issues related to the powertrain and braking systems [2]

近日，北京商报刊发了《有的可换整机、有的只配打胶，小鹏P7+转向机售后被指"看人下菜"》的报 道，引起了广泛关注。北京商报记者在跟踪采访中了解到，目前，小鹏汽车售后虽然同意为主动提出要 求的首批车主更换转向机，但因配件短缺，部分车主迟迟未能更换，在电商平台上甚至出现了销售小鹏 P7+转向机的网店。上述车主的问题尚未得到妥善解决，还不断有车主遭遇转向机故障的危险情况。面 对众多车主希望召回更换的诉求，小鹏方面仍未作出官方回应，被质疑存在逃避召回责任之嫌。 随着保有量的快速增长，新能源汽车的售后问题也逐渐浮出水面，其中部分车企对召回的消极态度，正 成为行业发展的痛点。业内人士指出，建立召回制度的核心目的是推动车企提高产品质量，车企应将召 回视为提升自身的契机，而非"烫手山芋"。 安全隐患仍未消除 北京商报记者了解到，目前，主动提出要求的首批车主们（2024年11月提车）基本得到了可以更换转向 机的解决方案，但更换速度较为缓慢。湖北车主王凡表示，自己的车辆生产于2024年10月，起初小鹏售 后拒绝更换转向机，如今虽同意更换，"但从6月申请至今仍被告知配件缺货"。 由于配件短缺，在电商平台上甚至出现了销售小鹏P7+转 ...

Core Viewpoint - The article highlights ongoing issues with the after-sales service of XPeng Motors, particularly concerning the steering mechanism of the P7+ model, where customers face delays and inadequate responses regarding recalls and replacements [1][5][10]. Group 1: Customer Complaints and Issues - Some customers who purchased the P7+ model have reported that while the company agreed to replace the steering mechanism, the process is slow due to parts shortages, leading to safety concerns [3][4]. - There are reports of unauthorized repairs being conducted on vehicles without informing the owners, raising legal and ethical concerns regarding consumer rights [4][6]. - Customers have expressed frustration over the lack of a unified recall notice from XPeng Motors despite the known issues with the steering mechanism [5][9]. Group 2: Industry Response and Regulatory Framework - The article discusses the regulatory expectations for automotive recalls, emphasizing the need for immediate action when defects are identified, which XPeng Motors has not adhered to [6][9]. - Industry experts suggest that the current recall processes are complicated and time-consuming, which can lead to delays in addressing safety issues [5][8]. - There is a call for automotive companies to prioritize after-sales service and establish robust recall systems, especially as the market for electric vehicles continues to grow [8][10]. Group 3: Implications for XPeng Motors - The ongoing issues with the P7+ model's steering mechanism could damage XPeng Motors' reputation and consumer trust if not addressed promptly [9][10]. - Experts argue that XPeng Motors should view recalls as opportunities for improvement rather than burdens, which could enhance product quality and customer satisfaction [10].

Core Viewpoint - The article highlights ongoing issues with the after-sales service of XPeng Motors, particularly regarding the steering mechanism of the P7+ model, raising concerns about the company's response to safety issues and recall responsibilities [1][4][8]. Group 1: Customer Complaints and Issues - Customers have reported delays in the replacement of the steering mechanism, with some waiting since June for parts that are still unavailable due to shortages [1][2]. - There are reports of unauthorized repairs being conducted on vehicles, such as applying adhesive to the steering mechanism without informing the owners, which raises concerns about consumer rights and transparency [3][4]. - Several customers have experienced dangerous situations due to steering mechanism failures, with one incident involving a child in the vehicle when the steering became unresponsive [3][4]. Group 2: Industry Response and Recall Procedures - The article discusses the slow response from XPeng Motors regarding the recall of the P7+ model, with no unified communication or recall notice issued despite the reported safety issues [4][5]. - Industry experts emphasize the importance of a robust recall system to enhance product quality and consumer safety, suggesting that companies should view recalls as opportunities for improvement rather than liabilities [7][8]. - The article notes that the current recall process can be lengthy and complex, involving multiple departments, which can delay necessary actions [5][6]. Group 3: Market Trends and Recommendations - The article points out that as the electric vehicle market grows, companies must improve their after-sales services to keep pace with innovation and customer expectations [7][8]. - Experts recommend that companies like XPeng Motors should establish better communication channels with customers and prioritize quality control to avoid potential safety issues [7][8]. - The need for a shift in perspective regarding recalls is highlighted, suggesting that proactive measures can enhance brand reputation and consumer trust [7][8].