"7岁小朋友哭着、闹着，哪怕妈妈用玩具'诱惑'，也要遵守与饭店的'约定'"……日前，有餐饮品牌 如此发文，本想以孩子视角展示口碑，却被指"煽情炒作"，反倒引来批评，最终该品牌公号删除推文。 近年来，此类公关"翻车"事件屡见不鲜。从某雪糕品牌营销被指歧视消费者，到某火锅品牌"低收 入不建议来吃"言论刺痛大众，再到某水果品牌被批"爹味说教"，这些宣传活动不仅没为品牌加分，反 而折损了用户好感。今天，我们就来聊聊这个话题。 一个品牌要走得远，良好的舆论环境必不可少。但在现实中，为什么有些精心设计的公关动作，反 而成了形象塑造的"拆台戏"，最后落得"受众很无语、企业很无辜"的"双无"局面？究其原因，或在以下 几个方面的认知错位—— 其一，叙事权发生深刻变化。昔日，信息传播渠道集中，企业习惯了"以我为主"输出故事。而在全 媒体时代，信息裂变速度大大提升，企业一言一行都可能被放大，在舆论场的多棱镜中反复折射。消费 者也不再只是被动接受者，一旦感受到不真诚、不尊重，就会用发帖、评论表达态度。"攻守易势"，如 果企业还停留在"我说你听"的旧思维，遇到质疑就生硬对抗或沉默不语，既不回应核心疑问，也不共情 公众情绪，最终自然会越 ...

Core Insights - The "Phoenix Bay Area Finance Forum 2025" held in Guangzhou focused on the theme "New Pattern, New Path" and gathered global elites from politics, business, and academia to explore development opportunities amidst changing circumstances [1] Compliance and Governance - Liu Cuilan, a director of the China Listed Companies Association, emphasized that compliance is essential for Chinese companies transitioning to global players, highlighting the need to navigate varying regulations in governance, foreign investment, ESG, data security, intellectual property, and supply chain management [3] - Companies must strengthen their governance and compliance awareness to avoid rapid but unstable expansion in international markets [3] Innovation as a Competitive Edge - Innovation is identified as a critical strength for companies to establish themselves globally, particularly in the face of technological competition and barriers [3] - Companies are encouraged to leverage both domestic and international markets and resources, increase R&D investment, and enhance their independent innovation capabilities [3] Cultural Integration and Local Engagement - Liu Cuilan suggested that companies should respect local cultures and customs, support local supply chains, and engage in community service to transition from being perceived as outsiders to becoming integral members of the local community [4] - The goal of "coexistence" serves as a bonding agent for companies integrating into local markets [4] Importance of Information Dissemination - There is a significant information dissemination gap for Chinese companies operating abroad, often leading to misinterpretation of their corporate image [4] - Companies should proactively set agendas and utilize international narrative languages to effectively communicate their stories and values, enhancing brand affinity and credibility [4] - Emphasizing both technological innovation and cultural empathy is crucial for accurately portraying Chinese brands in the global market [4]