政务服务创新

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把“贴心”融入政务服务创新
Jing Ji Ri Bao· 2025-10-09 22:18
政务服务创新还要在"精准""长效"上下功夫。精准对接需求,比如,通过调研走访、意见箱等方式,定 期收集群众和企业的办事难点,确保创新服务措施贴合实际需求;推动服务下沉,利用社区办事平台等 基层服务窗口,推出"家门口"式服务,还可借助线上政务平台,实现更多事项"掌上办、随时办",让服 务更便捷;注重反馈机制,比如,对已推出的政务服务定期评估,根据群众和企业的反馈及时调整优 化,简化繁琐流程、补充服务场景。 政务服务贴心,企业投资顺心。从用地保障到手续审批,从解决诉求到专班服务,各地不断创新的政务 服务既有温度又有力度,打通了服务群众和企业的"最后一公里"。 政务服务创新体现在"想群众之所想、急企业之所急"的细节里。如今,各地纷纷摒弃"被动等待办事", 主动靠前服务。比如,针对企业办事流程复杂的情况,推出"一窗通办"服务;针对老年人不会使用智能 设备的情况,在政务大厅安排志愿者手把手帮助操作……各地以实实在在的贴心服务,让群众和企业感 受到政务服务的温度。 政务服务创新体现出政府的服务能力和态度。对群众而言,贴心服务能减少办事的时间和成本,避免多 跑腿的困扰,从而在办事过程中提升获得感和幸福感,增强对政府的信任。 ...
便民服务要落到实处
Jing Ji Ri Bao· 2025-08-05 22:13
Group 1 - The core idea of the news is the launch of the "Government Night Market" in Harbin, Heilongjiang Province, aimed at providing public services during evening hours to address the issue of citizens being unable to handle administrative tasks during regular working hours [1][2] - The "Government Night Market" effectively resolves the time constraints faced by citizens in accessing government services, allowing them to complete necessary tasks after work without needing to take leave [1] - This initiative is expected to optimize the business environment by facilitating high-frequency administrative services such as business registration and policy consultation, thereby reducing operational costs for enterprises and enhancing their confidence in local economic development [1][2] Group 2 - The innovation of the "Government Night Market" is seen as a positive attempt to improve public service delivery, with suggestions for further innovations in service models to break traditional time and space limitations [2] - There is an emphasis on the need for diverse service options, such as extended hours and home services, tailored to local conditions to enhance citizen satisfaction and trust in government [2] - The initiative aims to improve government credibility and public image by demonstrating a commitment to citizen needs, ultimately increasing public trust and satisfaction [1][2]
【民生把脉】 为政务夜市办成政务“易”事叫好
Zheng Quan Shi Bao· 2025-07-14 18:45
Core Points - The launch of the "Government Night Market" in Hangzhou aims to enhance public service accessibility by bringing administrative services directly to popular tourist areas, allowing citizens and visitors to handle government affairs while enjoying leisure activities [1][2] - The initiative is part of a broader trend in administrative service reform across China, focusing on improving efficiency and transparency in government processes, thereby reducing the burden on citizens [2][3] Summary by Sections Government Night Market Initiative - The first "Government Night Market" opened on July 11, featuring 28 services available for on-site processing and attracting over 1,500 consultations and experiences within two hours [1] - This initiative follows the introduction of a non-working hour appointment system last year, aiming to address public needs and enhance the convenience of accessing government services [1] Administrative Service Reform - The "Government Night Market" reflects a shift towards more citizen-centered governance, emphasizing the importance of responding to public needs and improving the emotional value of government services [2] - The evolution of administrative services has led to a more transparent and efficient process, reducing common issues such as slow and complicated procedures [2][3] Public Interaction and Feedback - Continuous interaction between the public and administrative services has led to ongoing improvements, with public expectations driving further enhancements in service delivery [3] - The relationship between government and citizens has improved, fostering a sense of responsibility and mission among administrative personnel, which in turn enhances overall administrative efficiency [3]
广元持续优化营商环境、用精准服务化解企业急难愁盼 解忧有抓手,服务有温度
Si Chuan Ri Bao· 2025-05-13 03:08
Group 1 - The "1+5" business environment mechanism in Guangyuan aims to enhance service efficiency through a one-on-one specialized service model and various communication and feedback channels [1][2][3] - The Guangyuan business environment complaint and reporting center has achieved a complaint satisfaction rate of 91.7% since its establishment, indicating effective resolution of issues faced by businesses [1][3] - The center has handled over 1,300 complaints with an average processing time of 15 working days, showcasing its commitment to timely service [3] Group 2 - The introduction of "government service specialists" has facilitated better communication and problem-solving for small and medium enterprises, leading to quicker access to financing and reduced export tax refund times [4][5] - Guangyuan's project coordination efforts have resulted in significant time savings, with some projects moving from signing to production in just one year [5] - The city plans to implement a "three-person interaction" mechanism to streamline policy implementation and enhance service delivery to businesses [5] Group 3 - The "Guangyuan Enjoy" platform allows businesses to quickly access relevant policies, achieving a 98.36% online service completion rate for various administrative tasks [7] - The local government is upgrading its service center to create a more comfortable and engaging environment for businesses, transitioning from traditional counter service to a more personalized approach [7] - Guangyuan is focusing on key industries such as kiwi fruit, aluminum-based new materials, and modern logistics to improve the business environment through targeted service reforms [8]