"第十二届全国售后服务大会"于2025年12月19日在北京举行。中国商业联合会党委副书记、会长王民出 席并致辞。 专题：第十二届全国售后服务大会暨标准宣贯活动 王民表示，作为商贸流通领域的行业组织，中国商业联合会始终将推动售后服务标准化、规范化发展作 为重要使命。 专题：第十二届全国售后服务大会暨标准宣贯活动 "回望来路，初心如磐。'全国售后服务大会'自2003年首届举办以来，我们已成功举办11届，前后历经 二十二年峥嵘岁月。这二十二年，是售后服务行业从起步探索到规范发展的二十二年，更是我们与行业 同仁携手共进、砥砺深耕的二十二年"，他介绍说，"在这期间，我们在摸索中成长，携手政府部门、行 业协会、骨干企业等各方力量，在标准制定、宣贯推广、评价激励等核心领域持续发力、久久为功，先 后累计推动制定了二十余项相关国家标准、行业标准和团体标准，不仅填补了多项行业发展空白，更构 建起较为完善的售后服务标准体系，为行业高质量发展筑牢了制度根基、指明了前行方向"。 王民介绍，本届大会以"深入宣传贯彻国家标准，促进服务业数字化转型"为主题，既是对行业发展趋势 的精准把握，更是对企业发展需求的积极回应。大会严格按照《商品售后 ...

Core Insights - During the "14th Five-Year Plan" period, Huai'an aims to establish itself as a modern service industry development hub in northern Jiangsu, integrating deeply into the Yangtze River Delta, focusing on project-driven growth and environmental enhancement [1] Group 1: Service Industry Growth - The added value of the service industry in Huai'an increased from 198.47 billion yuan at the end of the "13th Five-Year Plan" to 283.07 billion yuan in 2024, with an average annual growth rate of 7.68% [1] - In the first three quarters of 2025, the service industry added value reached 213.60 billion yuan, a year-on-year increase of 6.6% [1] Group 2: Key Industries - Huai'an focuses on three main industries: ecological culture and tourism, modern logistics, and modern commerce, which are essential for solidifying the foundation of the service industry [2] - The logistics sector saw significant growth, with waterway transport volume reaching 53.39 million tons, a 9.6% increase, and railway freight volume increasing by 74.8% to 647,000 tons in the first three quarters of 2025 [2] Group 3: Tourism Development - The total revenue from tourism in Huai'an grew from 26.69 billion yuan at the end of the "13th Five-Year Plan" to 57.51 billion yuan in 2024, with an average annual growth rate of 26.18% [3] - In the first three quarters of 2025, tourism revenue reached 47.71 billion yuan, a year-on-year increase of 13.03%, with 41.26 million domestic and international visitors [3] Group 4: Commercial Market Dynamics - The retail sales of consumer goods in Huai'an reached 48.19 billion yuan in the first three quarters of 2025, reflecting a year-on-year growth of 7.8% [4] - E-commerce is rapidly developing, with online retail sales amounting to 17.15 billion yuan, a year-on-year increase of 16.8% [4] Group 5: Innovation and Digital Transformation - Huai'an is focusing on innovation-driven development, with the digital economy core industry reaching 41.14 billion yuan in 2024, growing at an average annual rate of 13.2% [6] - The city has established 11 data centers with a total computing power of approximately 158 PFLOPS, enhancing its digital service infrastructure [5] Group 6: Future Outlook - Huai'an is transitioning from scale expansion to a focus on quality and efficiency in the service industry, aiming to strengthen its service industry system and drive modernization [7]

Economic Growth - China's GDP grew by 5.2% year-on-year in the first three quarters of this year, indicating a stable economic performance [1] - The industrial production saw a significant increase, with the industrial added value for large-scale enterprises rising by 6.2% year-on-year [1] Consumer Market - The total retail sales of consumer goods reached 365,877 billion yuan, with a year-on-year growth of 4.5%, accelerating by 1.2 percentage points compared to the same period last year [2] - Urban and rural markets expanded, with urban retail sales growing by 4.4% and rural retail sales by 4.6%, the latter outpacing urban growth by 0.2 percentage points [2] - Online retail sales increased by 9.8% year-on-year, reflecting a positive trend in e-commerce [2] Investment Trends - Manufacturing investment grew by 4.0% year-on-year, contributing to the overall economic stability [1] Service Sector Performance - The service sector experienced a year-on-year growth of 5.4%, contributing 60.7% to the national economic growth [3] - Modern service industries, such as information transmission and software services, saw substantial growth, with increases of 11.2% and 9.2% respectively [3] Consumption Upgrades - Service retail sales grew by 5.2% year-on-year, outpacing goods retail sales by 0.6 percentage points, indicating a shift towards higher quality service consumption [3] - The integration of services, such as "service+" models, is driving growth in various sectors including dining, accommodation, and travel [4]

Core Insights - The "Street Ranking" feature of Gaode has achieved a record-breaking user growth, reaching 400 million users within just 23 days of its launch, setting a new benchmark for internet product user growth [1][2] - Gaode's daily active users (DAU) surpassed 36 million on the first day of the National Day holiday, marking a historical peak and positioning Gaode among the top-tier applications in China's internet market [2][8] - The unique scoring system of the "Street Ranking" feature differentiates it from traditional review platforms, providing a more objective and comprehensive evaluation of restaurants based on real user behavior data [4][6] User Engagement and Market Impact - The "Street Ranking" became the largest food ranking list in China on its first day, and by the National Day holiday, its user base had surged to 400 million, indicating a penetration rate of nearly 50% among Gaode's overall user base of 890 million [6][10] - Gaode's transformation from a navigation tool to a comprehensive lifestyle service platform is evident, as it now covers over 300 cities and includes 870,000 restaurants, 230,000 hotels, and nearly 50,000 scenic spots [6][7] - The platform's ability to connect users with local businesses without requiring them to switch applications enhances user convenience and satisfaction [7] Strategic Value for Alibaba - Gaode's transition holds significant strategic value for Alibaba, as it aims to drive the online transformation of the service industry and tap into a new e-commerce market exceeding 10 trillion yuan [10][11] - The success of the "Street Ranking" could disrupt the existing traffic distribution patterns in the local lifestyle sector, providing data support and synergy for other businesses within Alibaba's ecosystem [10][11] - Gaode's growth trajectory suggests it may become a core driver of Alibaba's offline business growth over the next decade, aligning with the increasing demand for reliable information in a complex market [10][11] Consumer Behavior and Trends - During the National Day holiday, Gaode facilitated over 100 million customer visits to offline dining establishments, with small local shops experiencing a 300% increase in traffic [13] - The disparity in ratings between traditional review platforms and Gaode's "Street Ranking" highlights the limitations of conventional evaluation methods, allowing lesser-known but quality-focused businesses to gain visibility [13][15] - Gaode's "Eagle Eye Guardian" safety alert system provided over 2.9 billion safety reminders during the holiday, enhancing user confidence in traveling and contributing to the activation of the offline economy [15][17] Future Prospects - Gaode's innovative approach in the local lifestyle service sector is expected to extend into various scenarios such as family travel, night tours, and cultural exploration, further expanding its service offerings [17] - The platform's commitment to using real data to break down traditional evaluation barriers fosters a fairer and more efficient connection between businesses and consumers [17] - Gaode's practices serve as a valuable reference for the digital transformation of the service industry, emphasizing the importance of authenticity and practicality in innovation [17]