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网络消费潜力释放,权益保障力度不减—— 营造网络消费放心环境
Jing Ji Ri Bao· 2025-06-27 22:02
Core Viewpoint - The Supreme People's Court has released five typical civil cases related to online consumption, emphasizing the importance of integrity in business operations and the legal protection of consumer rights [1][6]. Group 1: Online Consumption Trends - New business models in the online consumption sector are emerging, leading to various new issues and challenges that require ongoing research [8]. - The 2023 "618" shopping festival highlighted significant changes in online consumption trends, with a shift from price wars to a focus on product quality and value for money [2][6]. - High-tech products, energy-efficient green products, and health-related outdoor products have seen sustained popularity among consumers [2]. Group 2: Legal Challenges and Consumer Rights - Online consumption disputes often involve multiple parties, including platform operators, merchants, payment service providers, and logistics companies, complicating legal relationships [3]. - The Supreme People's Court has established that operators must fulfill their commitments made during live marketing, such as compensation promises, to protect consumer rights [4][5]. - The court has also addressed issues of false advertising and excessive collection of consumer information, holding businesses accountable for misleading practices [6]. Group 3: Regulatory Developments - The State Administration for Market Regulation has proposed a draft for the "Live E-commerce Supervision Management Measures," outlining the responsibilities of platform operators in managing compliance and consumer protection [7]. - There is a call for platforms to enhance their role as gatekeepers, ensuring that marketing practices are transparent and do not mislead consumers [7]. Group 4: Future Directions - The Supreme People's Court plans to increase research efforts in the online consumption sector, aiming to unify judicial standards and improve communication with market regulatory bodies to prevent and resolve disputes [8].
从1分钱奶茶到百亿补贴:外卖三巨头如何走出‘内卷’困局?
3 6 Ke· 2025-05-19 10:55
Core Viewpoint - The recent regulatory talks involving major food delivery platforms like JD, Meituan, and Ele.me highlight the urgent need for compliance and consumer rights protection in the face of fierce competition and unsustainable pricing strategies [1][11]. Group 1: Industry Competition - The food delivery market has seen aggressive subsidy wars, with JD committing over 10 billion yuan in subsidies, Meituan planning to invest 100 billion yuan over three years, and Ele.me launching its own subsidy campaign [3][5]. - This intense competition has led to significant price reductions, with items being sold at astonishingly low prices, raising concerns about the sustainability of such pricing strategies and the potential for market monopolization [5][7]. - The platforms are accused of using algorithms to enforce "choose one" practices, limiting merchants' ability to operate on multiple platforms, which raises concerns about fair competition and consumer rights [5][12]. Group 2: Consumer and Merchant Rights - Reports indicate that some merchants on JD's platform have engaged in fraudulent practices, such as falsifying business licenses, which poses a serious risk to food safety [7][12]. - Consumers have reported discrepancies in food quality and quantity, particularly when using subsidies, leading to dissatisfaction and concerns over the integrity of the service [7][13]. - Merchants are also feeling the pressure, as they often have to share the burden of subsidies, leading to negative profit margins in some cases [8][13]. Group 3: Regulatory Response - The regulatory bodies have emphasized the need for platforms to adhere to laws such as the E-commerce Law and the Anti-Unfair Competition Law, aiming to establish clear responsibilities and prevent monopolistic practices [12][19]. - The talks aim to ensure that platforms improve their complaint mechanisms and provide better protections for consumers, merchants, and delivery personnel [13][16]. - The regulatory push is expected to reshape the competitive landscape, moving from price wars to a focus on service quality and compliance [17][20]. Group 4: Future Industry Direction - The regulatory discussions mark a pivotal moment for the food delivery industry, steering it towards sustainable development and compliance rather than unchecked growth [20][22]. - The industry is expected to adopt new technologies for better oversight, such as blockchain for tracking food safety and algorithm monitoring to prevent price discrimination [19][20]. - Long-term goals include establishing service standards for delivery platforms to balance market innovation with social responsibility, ensuring a fair ecosystem for all stakeholders [20][22].