Core Viewpoint - The recent revision of the "Interim Measures for Handling Complaints and Reports by Market Supervision" aims to clarify the handling of complaints and reports, particularly addressing the issue of "professional claimants" and malicious complaints in the market [1][2][3] Group 1: Regulatory Changes - The new regulations explicitly state that "complaints and reports must not be used to seek improper benefits," enhancing the framework for handling complaints [1] - The revised rules include a comprehensive judgment system for complaints, referencing five specific scenarios to determine whether to accept a complaint, which improves operational clarity [2][3] Group 2: Professional Claimants - In 2023, the China Chain Store and Franchise Association recorded 73,000 claims initiated by 24,000 "professional claimants," with 220,000 malicious complaints related to food [1] - The phenomenon of "professional claimants" has raised concerns about market integrity, with instances of extortion and minor compliance issues being exploited for claims [1][2] Group 3: Market Environment - The revision of the regulations is seen as a necessary step to prevent the abuse of administrative and judicial resources, which has negatively impacted the business environment [1][3] - The new rules aim to restore the original intent of consumer rights protection, ensuring that legitimate claims are distinguished from those made by professional claimants [3]

Core Viewpoint - The proposed regulations aim to curb "fishing-style" complaints and ensure that consumer complaints are legitimate and do not disrupt market order, while also addressing malicious complaints more rigorously [1][2][3] Group 1: Regulatory Changes - The new draft regulations from the State Administration for Market Regulation include a provision that prohibits using complaints for improper benefits, meaning complaints not related to personal consumption or those made by individuals who knowingly purchase counterfeit goods will not be accepted [1][2] - The regulations will also impose penalties on individuals who engage in fraudulent activities such as evidence tampering or altering production dates, with such cases being referred to law enforcement [2] Group 2: Impact on Professional "Fake Busters" - The existence of professional counterfeiters like Wang Hai has been a contentious issue, with some viewing them as consumer protectors while others criticize them for targeting small businesses and creating a burdensome environment for market regulators [1][2] - The decline of professional counterfeiters is seen as an opportunity to establish a more formal and effective consumer protection mechanism, which includes efficient complaint channels and robust public interest litigation systems [3] Group 3: Consumer Concerns - The public's interest in the actions of professional counterfeiters stems from their desire for effective consumer protection, highlighting the need for a reliable complaint system that alleviates the burden on consumers [3] - The historical context of professional counterfeiters gaining prominence during periods of increased online shopping and food safety issues indicates a gap in regulatory oversight that needs to be addressed [2][3]

Core Viewpoint - The new regulations proposed by the State Administration for Market Regulation aim to curb the practice of professional counterfeiters, emphasizing the need for a legitimate consumer protection mechanism that discourages fraudulent activities by merchants and simplifies the process of consumer rights protection [1][2][3] Group 1: Regulatory Changes - The draft regulation includes a provision that prohibits using complaints and reports for improper benefits, meaning that complaints from individuals who knowingly purchase counterfeit goods or those with excessive complaints against a single merchant will no longer be accepted [1][2] - The new rules are designed to combat "fishing-style" counterfeit reporting, ensuring that complaints are legitimate and do not disrupt market order, while also increasing penalties for malicious complaints [2][3] Group 2: Impact on Professional Counterfeiters - The existence of professional counterfeiters like Wang Hai has been a contentious issue, with supporters arguing they help consumers while critics claim they exploit minor infractions to extort small businesses [2][3] - The decline of professional counterfeiters is seen as an opportunity to establish a more formal consumer rights protection system, which includes efficient complaint channels and robust public interest litigation [3] Group 3: Consumer Concerns - The public's concern regarding the difficulty of protecting consumer rights highlights the need for a more effective regulatory framework, as many feel that the current system requires excessive effort to achieve justice [3] - The historical context of professional counterfeiters gaining prominence during periods of increased online shopping and food safety issues underscores the necessity for improved regulatory oversight and consumer protection mechanisms [3]

Group 1 - A consumer reported purchasing moldy and insect-infested duck feet from a well-known snack brand's store in Guangzhou, leading to a dispute over compensation [1] - The brand's customer service initially promised a compensation of 1,000 yuan but later changed the offer to only 25 yuan after verifying the issue at the store [1] - The incident sparked significant online discussion, with other consumers sharing similar complaints about product quality, including hair found in ice cream [1] Group 2 - The brand's after-sales department confirmed receiving complaints related to the store and labeled the consumer as a "professional complainer," citing multiple complaints from the same individual since June [1] - The brand reported a total of six complaints regarding product quality since June, with five resulting in compensation totaling 2,509.6 yuan [1] - The brand has been in operation since 2019 and is projected to exceed 8,000 stores nationwide by February 2025 [2]

1 0月2 8日，打假人王海微博发文称，与辉同行带货直播间售卖的"万邦艾草贴"包装注明的"香港中科中药研究院"在香港并未注册，质疑产品涉 嫌虚假宣传。除与辉同行外，东方甄选、多余和毛毛姐等多个知名带货机构和主播均曾推广过该产品。印有"香港中科中药研究院"的部分产 品。 2 0 2 4年年底，王海曾多次"打假"董宇辉及与辉同行旗下产品，相关话题多次登上微博热搜。 的4倍，堪称土豆刺客。 图源 | 各电商平台截图 11月5日，打假人王海在微博发文称："报告：董宇辉代言带货2 6 . 7万单的富硒鸡蛋不富硒，硒元素含量还不如普通鸡蛋。请问董宇辉，与辉同 行是没有选品，还是故意在直播间做虚假广告欺骗消费者？" 王海微博视频截图 3月1 4日，据东方财经报道，职业打假人@王海 多个账号被禁止关注。其中，微博账号显示"该用户因违反法律法规或《微博社区公约》被禁 止关注"，抖音账号显示"该用户被禁止关注"。 目前，王海的微博更新停留在2月1 2日。 其抖音账号最近一次更新视频的时间为1月1 8日，视频内容为"与辉同行带货的又两款纯羊奶粉，被消费者检出含有牛源性成分"。 曾多次"打假"董宇辉及与辉同行旗下产品 2 0 2 4 ...