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山姆的“大众化”困境:消费者为何不满
Hu Xiu· 2025-07-31 06:44
本文来自微信公众号:投资人黄海 (ID:haivcconsumer),作者:黄海,头图来自:视觉中国 一直在中国市场顺风顺水的山姆,最近陷入到了巨大的争议当中。 很多消费者在网上吐槽,给山姆付了几百块钱的年费才能进去买东西,但是山姆却给我那些在街头巷尾 夫妻老婆店都能买到的普通产品。 消费者主要吐槽的就是像好丽友、卫龙、溜溜梅、盼盼这样的大众化品牌,现在充斥在山姆的货架当 中。这件事情在社交平台上闹得沸沸扬扬,很多人都觉得山姆的产品力是不是不如以往了。 这篇文章,我给大家分析对这次山姆事件的观察。我的核心观点是,山姆这次确实错得厉害,但是山姆 做错的地方并不在于很多人所说的品控问题。 山姆的主要问题是,不懂消费者的心理,对于品牌定位的意识几乎等于零。 具体来说,山姆根本没有意识到,它合作的这些大众化品牌,在消费者心目中的形象不高,对山姆来说 是彻底的品牌负资产。 在山姆会员心目中,这是一个中国少有的要付费才能进门买东西的超市,每年付的几百块钱年费,连个 折扣券都没有,就是个进场的凭证。 但是消费者显然不买账,因为吃上去还是甜的。我开始对你产生了不满,你的解释,在我看来都是借口 而已。 另外,山姆跟溜溜梅合作了 ...
山姆上新,会员吵翻了!
21世纪经济报道· 2025-07-14 15:48
最近山姆超市上新,会员们却吵起来了! 还有消费者表示"不愿意续会员费"。 山姆上新好丽友派被质疑 日前,山姆上新一款售价49.9元的低糖好丽友派,共有48枚。据商品详情页介绍,该产品在通 过配方改进,糖分减少了80%,可可含量增加30%,产品仅在山姆渠道进行售卖。但就是这款 好丽友派,引发了会员们对于山姆选品能力的质疑。 商品评论页有300多人打出了差评,不少消费者认为"太甜""和市面上的没区别"。 社交媒体截图 据湖北经视@经视直播 报道,7月14日上午,山姆会员商店工作人员回应,商品下架信息以山 姆会员商店APP提示的信息为准,对于选品的问题,后续会尽力改善商品品质。 另据@大象新闻 报道,客服人员表示,山姆一直以来都是以品质优先、会员第一的经营理 念, 对于选品变更的意见会及时同步到内部相关部门 ,保证品质。 一季度山姆中国会员收入增长超4 0% 今年5月,沃尔玛公布一季度业绩。其中,沃尔玛中国增长强劲,第一季度实现净销售额67亿 美元,同比增长22.5%;可比销售额增长16.8%,电商业务净销售额增长34%。 沃尔玛在中国市场的增长得益于山姆会员店和电商业务。 一季度,山姆会员店中国的会员收 入增长超 ...
经销商的选品能力比过去重要十倍
Sou Hu Cai Jing· 2025-07-07 05:29
Core Insights - The article emphasizes the increasing importance of product selection capabilities for distributors in the current market environment, shifting from a focus on brand representation to a more nuanced understanding of consumer needs [2][13][24] Historical Context - Distributors previously undervalued product selection due to the dominance of leading brands, which dictated market rules and consumer preferences, leading to a focus on securing brand agency rights for stable sales and profits [2][4][10] - The traditional business model favored brand recognition over product differentiation, resulting in distributors primarily following manufacturer directives rather than actively assessing market demands [5][12] Market Dynamics - The emergence of e-commerce has transformed consumer access to products, leading to a diversification of consumer preferences that were previously limited to well-known brands [20][21] - The current market is characterized by an oversupply of products and increasingly diverse consumer demands, necessitating a better alignment between product offerings and consumer needs [16][17][24] Strategic Shift - Distributors are now recognizing the need to develop strong product selection capabilities as a competitive advantage, moving from a "channel king" mentality to a "demand king" approach [10][24] - Successful distributors are focusing on category management, providing tailored product offerings that meet the specific needs of retail partners and consumers [13][23] Conclusion - The evolving market landscape requires distributors to adapt by enhancing their product selection skills, which are becoming essential for maintaining competitiveness and effectively serving retail partners [24]