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不同消费问题,去哪投诉最有效?
Xin Lang Cai Jing· 2025-10-24 04:36
Group 1 - The article provides a comprehensive "Consumer Rights Protection Guide" to help consumers navigate various types of complaints and identify the appropriate channels for resolution [1][9] - It emphasizes the importance of understanding the type of issue and selecting the right complaint channel to effectively address consumer grievances [9] Group 2 - For e-commerce and online shopping issues, consumers are advised to first utilize the internal customer service and arbitration systems of platforms like Tmall, JD, and Pinduoduo, and escalate to the national 12315 platform if necessary [2] - Retaining evidence such as chat records, order screenshots, and payment receipts is crucial for increasing the success rate of complaints [3] Group 3 - In financial and recharge-related disputes, consumers should directly contact regulatory bodies like the China Banking and Insurance Regulatory Commission through the 12378 hotline [4] - For online payment and prepaid card issues, consumers can also report to the 12315 platform regarding the legality of business practices and use the People's Daily message board for public feedback [4] Group 4 - For communication, network, and app service issues, the Ministry of Industry and Information Technology's 12381 reporting platform is recommended for complaints related to service traps and unauthorized data collection [5] - Issues with internet service apps can also be reported on the Black Cat Complaints platform for quicker responses from companies [5] Group 5 - For offline service disputes, such as those in dining, tourism, and training, the 12315 platform is the primary channel, with the option to escalate to the 12345 government service hotline for cross-departmental issues [6] - The Ministry of Culture and Tourism has a dedicated complaint hotline for tourism-related issues [6] Group 6 - If complaints are not adequately addressed by companies or regulatory bodies, consumers can escalate their issues through public supervision channels like the People's Daily message board and the State Council's "Internet + Supervision" platform [7][8] - These platforms create a "pressure mechanism" to encourage local authorities to respond effectively [9]
午评:创业板指涨逾2%,半导体板块强势,CPO概念等活跃
Sou Hu Cai Jing· 2025-10-24 04:25
盘面上看,煤炭、石油、燃气、地产、旅游、电力等板块走低;半导体板块强势拉升,汽车、有色、家 电等板块上扬,存储芯片、消费电子、商业航天、军贸概念、CPO概念等活跃。 中银证券指出,短期来看,政策底与经济底的共振正在形成,宏观政策持续发力或将支撑A股运行中枢 上移。中期来看,"十五五"规划的后续推出,有望重塑资本市场的投资主线与估值体系。以科技自立、 绿色转型、内需升级为代表的新质生产力方向,或将成为贯穿未来五年的政策脉络和资金主线。长期资 金尤其是公募、险资与国家队资金,预计将进一步向具备战略支撑价值的产业集聚。 截至午间收盘,沪指涨0.42%报3938.98点,深证成指涨1.3%,创业板指涨逾2%,科创50指数涨约3%, 沪深北三市合计成交12394亿元。 24日早盘,两市主要股指盘中全线上扬,创业板指涨逾2%,科创50指数涨约3%,场内超2900股飘红。 ...
我要投诉该去哪儿?这几种维权渠道你该了解
Xin Lang Cai Jing· 2025-10-24 04:25
除一般消费领域外,部分行业也建立了专门的投诉通道。例如,金融消费纠纷可向中国银保监 会"12378"热线(www.12378.gov.cn)咨询或反映;通信服务、网络套餐等问题可通过工信部"12381"平 台(www.chinatcc.gov.cn)举报;旅游出行中遇到合同、景区服务纠纷,可借助文化和旅游部"12301"平 台(www.12301.cn)提交投诉。 官方渠道的优势在于权威性与程序规范,投诉受理后通常会有书面登记、跟进记录等流程,能够形成正 式的行政介入。如果企业存在违法或违规行为,相关部门还可依法进行处罚。在使用这些渠道时,建议 消费者准备好完整的购买凭证、聊天记录、支付截图等信息,并在投诉中明确陈述诉求,这能显著提高 受理效率。 "货不对板""售后拖延""退款难"……遇到消费问题时,很多人第一反应是气愤,但真正要维权时,却常 常不知道从哪一步开始。事实上,从政府监管到社会化投诉平台 【下载黑猫投诉客户端】,消费者的 维权渠道已经越来越多元。了解清楚各自的作用与路径,往往能让投诉更高效。 一、官方渠道:最具权威的投诉入口 面对商品质量、售后服务或虚假宣传等问题,首选途径仍是国家市场监管体系的 ...
一周文商旅速报(10.20—10.24)
Cai Jing Wang· 2025-10-24 03:39
Group 1: Company Acquisitions and Investments - Tongcheng Travel has completed the acquisition of 100% equity in Wanda Hotel Management, with Wanda managing 222 hotels and over 42,500 rooms as of June 2025, plus 406 hotels signed for future openings [1] - Haichang Ocean Park has received an investment from Xiangyuan Holdings, raising approximately HKD 22.84 billion, making Xiangyuan the controlling shareholder with a 38.6% stake [2] Group 2: Industry Developments and Trends - Guizhou Province is promoting service consumption by encouraging property service companies to collaborate with sectors like elderly care and catering, aiming to develop a "property service + life service" model [3] - In the first three quarters of 2025, domestic tourism in China saw 4.998 billion trips, an 18% increase year-on-year, with total spending reaching CNY 4.85 trillion, up 11.5% from the previous year [4] - Home Inn plans to open at least 50 Hyatt Studios hotels across China in the coming years, aiming for long-term growth in the market [5] Group 3: Corporate Management Changes - Huashang A announced that Wu Bingqi, General Manager of Huashang Group, will act as the company's president, following a regulatory exemption from the China Securities Regulatory Commission [6] - Zhuhai Wanda Commercial Management has announced a new management structure, appointing Wang Zhibin as Vice Chairman and Xu Fen as Chief Operating Officer [9]
临安锦北产业化社区“燃”起共富新图景
Hang Zhou Ri Bao· 2025-10-24 02:56
龙马村聚焦城市近郊微度假,精心培育然天农场、哈哈山谷乐园、陶气分子等旅游业态,做活乡村 产业。今年国庆假期,哈哈山谷乐园"开门纳客",为村民和村集体带来实实在在的收益。村集体以土地 入股,每年拿到2万元稳定"租金",同时享受乐园营业额6%的分红,实现村集体经营性收入年增长5万 余元。 作为产业化社区的"近水楼台"者,金马村是金马工业园的所在地。务工人群的"扎堆"集聚,在金马 村催生出"房租经济"与"商圈经济"。全村有150余户村民当上了"房东",50余户村民成了"店小二"。 为了让更多产业红利留在农村、"惠泽"村民,锦北街道全面推动"一园三村"运营发展,并牵手高虹 镇,推进片区组团发展,形成以"锦虹同心"轴为引领,金马工业园、崇阳电商直播产业园为"双核",带 动周边"产业服务廊""农文旅体验廊""生态休闲廊"联动发展。 今年以来,为进一步推动金马产业社区从"雏形构建"向"提质增效"跨越,锦北街道打出一套服 务"组合拳":构建起"1515"体系,选派懂经济、有经验的机关干部驻场办公,推行"一项目一方案一责 任人"模式,设立企业服务驿站,开展"企业大走访"行动。截至目前,金马工业园在建项目有序推 进,"企呼我为" ...
上游价格持续波动,关注外部不确定性事件
Hua Tai Qi Huo· 2025-10-24 02:07
Report Summary 1) Report Industry Investment Rating No relevant content provided. 2) Core View of the Report The report focuses on the continuous fluctuations in upstream prices and external uncertainty events, covering various industries including production, service, upstream, mid - stream, and downstream, and also tracks key indicators of multiple industries [1][2][3]. 3) Summary by Related Catalogs A. Middle - view Event Overview - **Production Industry**: On October 23, the EU listed Chinese enterprises in the 19th round of sanctions against Russia, including large Chinese refineries and oil traders for the first time, which was strongly opposed by China [1]. - **Service Industry**: Since mid - October this year until October 23, the search volume for "outdoor ski resorts" on Meituan increased by nearly 900% year - on - year, and the search volume for Keketuohai International Ski Resort increased by 279% year - on - year. The search volume for "delicious food near ski resorts" and "hotels near ski resorts" on Meituan increased by more than 20% year - on - year. The game "Escape from Duckov" sold over 1 million copies within a week after its launch on October 16 [1]. B. Industry Overview - **Upstream**: The price of glass in the black industry dropped significantly, while the price of liquefied natural gas in the energy industry continued to rise [2]. - **Mid - stream**: The PX operating rate in the chemical industry was at a high level, while the polyester operating rate declined. The coal consumption of power plants in the energy industry decreased [3]. - **Downstream**: The sales of commercial housing in first, second, and third - tier cities continued to decline in the real estate industry, while the number of domestic flights increased slightly in the service industry [3]. C. Key Industry Price Index Tracking - **Agriculture**: On October 23, the spot price of corn was 2177.1 yuan/ton with a year - on - year decrease of 0.20%, the spot price of eggs was 6.1 yuan/kg with a year - on - year decrease of 1.30%, etc. [37]. - **Non - ferrous Metals**: On October 23, the spot price of copper was 85463.3 yuan/ton with a year - on - year increase of 0.17%, the spot price of zinc was 22086.0 yuan/ton with a year - on - year increase of 0.82%, etc. [37]. - **Black Metals**: On October 23, the spot price of iron ore was 794.6 yuan/ton with a year - on - year increase of 1.16%, the spot price of glass was 14.6 yuan/square meter with a year - on - year decrease of 6.82%, etc. [37]. - **Energy**: On October 23, the spot price of WTI crude oil was 58.5 dollars/barrel with a year - on - year increase of 1.14%, the spot price of Brent crude oil was 62.6 dollars/barrel with a year - on - year increase of 1.10%, etc. [37]. - **Chemical Industry**: On October 23, the spot price of PTA was 4467.1 yuan/ton with a year - on - year increase of 1.43%, the spot price of polyethylene was 7076.7 yuan/ton with a year - on - year decrease of 0.45%, etc. [37]. - **Real Estate**: On October 23, the cement price index nationwide was 134.3 with a year - on - year increase of 0.27%, the building materials composite index was 111.9 points with a year - on - year increase of 0.39%, etc. [37].
云南青檀芯文旅有限公司成立 注册资本200万人民币
Sou Hu Cai Jing· 2025-10-24 01:36
Core Insights - Yunnan Qingtanxin Cultural Tourism Co., Ltd. has been established with a registered capital of 2 million RMB [1] - The company is engaged in various business activities including tourism services, food sales, and cultural exchange activities [1] Company Overview - The legal representative of the company is Chen Jiao [1] - The company’s business scope includes licensed projects such as tourism operations and food sales, which require approval from relevant authorities [1] - General projects include travel agency services, food internet sales (only pre-packaged food), tourism project planning, ticketing services, and cultural activities organization [1] Business Activities - The company is involved in a wide range of services including market marketing planning, daily necessities sales, arts and crafts sales (excluding ivory products), agricultural product sales, and rehabilitation aids adaptation services [1] - Additional services include electronic product sales, internet sales (excluding items requiring licenses), import and export of goods and technology, elderly care services, psychological consulting, and health consulting (excluding medical services) [1]
赛事进商圈 消费添活力
Hai Nan Ri Bao· 2025-10-24 00:54
Core Insights - The "Haikou Cup" basketball league has successfully concluded, attracting over 400,000 attendees and being recognized as a key project for sports tourism in China [1] Group 1: Event Highlights - The event was held in popular commercial areas, making it more accessible for citizens and tourists, which in turn boosted foot traffic and sales for local businesses [2] - The integration of sports events into commercial districts aligns with national policies aimed at enhancing economic growth through sports and tourism [2] Group 2: Consumer Engagement - The emotional connection people have with sports has driven a significant increase in participation, with over 500 million individuals regularly engaging in physical activities in China [3] - The "Haikou Cup" serves as a model for transforming sports events into cultural and commercial experiences, emphasizing the need for interactive and engaging environments to enhance consumer spending [3] Group 3: Future Implications - The success of the "Haikou Cup" indicates a growing trend of integrating sports into daily life, which is expected to further ignite consumer interest and spending in related sectors [4]
解锁河南文旅“破圈”密码
"只有河南·戏剧幻城"的外景。 景区供图 游客在殷墟博物馆数字展厅观看"又见天邑商"影片。 殷墟博物馆供图 "从看景到入戏",做优沉浸式体验 游客在河南省博物院参观镇馆之宝"汝窑天蓝釉刻花鹅颈 瓶"。 王子瑞摄(人民图片) 河南文旅近几年频频"破圈",殷墟博物馆、河南博物院、只有河南·戏剧幻城、万岁山武侠城等一批现 象级文旅项目广受欢迎。河南文旅做了什么?哪些经验可供借鉴? 让古老文明可亲近、可感知 河南有着"伸手一摸就是春秋文化,两脚一踏就是秦砖汉瓦"的厚重家底。如何用好历史遗产转化为创意 资源?融合科技手段与文化创意,诠释古老文明的精神内核,让其变得可亲近、可感知,成为河南文旅 创新的重要路径。 殷墟博物馆是全景式展现商文明的国家重大考古专题博物馆,该博物馆将数字技术深度融入文化传播。 新馆推出的"子何人哉"专题展,通过甲骨文与互动投影技术,还原商代"王子"的日常生活场景;沉浸式 数字展厅运用三维动画与增强现实技术,重现3000年前殷商都城的建筑格局与祭祀仪式。 "到郑州,第一站就去河南博物院看文物,买文创。我已经在网上查好了攻略,准备入手'考古盲盒'、 珐琅镶玉葫芦冰箱贴和绿釉萌狗手链。"北京游客孙女士 ...
“村BA”助力文旅产业更有活力(迈向“十五五”的发展图景)
Ren Min Ri Bao· 2025-10-23 21:57
Core Points - The article highlights the successful transformation of Taipan Village from a poverty-stricken area to a thriving community through the "Village BA" basketball event, which has become a national attraction and significantly boosted local tourism and economy [2][4]. Group 1: Economic Impact - In 2022, Taipan Village received 567,900 tourists, generating a total tourism revenue of 113 million yuan [2]. - The modernized basketball finals venue and improved infrastructure, including road repairs and environmental upgrades, have contributed to the village's economic revitalization [2][4]. - The establishment of local businesses such as restaurants and guesthouses has led to a significant increase in water demand, prompting the village to improve water supply management [2][3]. Group 2: Community Engagement - The village leadership has fostered trust and cooperation among residents by addressing community issues and involving them in decision-making processes [3]. - Regular community meetings have been held to discuss village regulations and ensure fair practices during events, such as not overcharging for goods and services [3][4]. - The village has seen a shift in employment patterns, with many former migrant workers returning to work in local businesses, enhancing community cohesion [2][3]. Group 3: Future Development - Taipan Village aims to attract more businesses and enhance its "Village BA" brand by hosting a series of themed events and promoting local agricultural products through e-commerce platforms [4]. - The village plans to continue improving its infrastructure and services to support sustainable tourism and community development [4].