Core Insights - The "2024 Civil Airport Service Quality Evaluation Report" highlights Hohhot Airport's excellence in service quality, earning the "Outstanding Service Quality Airport" award for four consecutive years, indicating its position in the top tier of the industry [1][3] Group 1: Service Quality and Evaluation - Hohhot Airport was evaluated based on five dimensions: passenger satisfaction, airline satisfaction, flight punctuality, complaint management, and professional review, standing out among 38 major airports [1] - The airport achieved a passenger satisfaction score of 4.99 out of 5 in 2024, with a 100% coverage rate for special passenger services [9] Group 2: Operational Efficiency and Innovations - In 2024, Hohhot Airport opened 212 passenger routes, connecting 93 cities, including 6 international routes, enhancing its global network [6] - The airport implemented a "one-time check-in, baggage direct transfer" service with 24 other airports, improving transfer efficiency by 40% [6] - The airport's "one-face pass" service, allowing passengers to complete all processes with facial recognition, reduced security check times by 22% and boarding times by 30% [7][9] Group 3: Emergency Response and Process Optimization - During a weather emergency in July 2024, Hohhot Airport managed to accommodate 5.2 million passengers and 444 flights in one day, setting multiple historical records [10] - The airport reduced flight cut-off times from 40 minutes to 30 minutes, ranking among the top tier of major airports [12] Group 4: Customer-Centric Services - Hohhot Airport introduced the "Love Relay Information Card" for elderly passengers, providing comprehensive assistance throughout their journey [14] - The airport's proactive service approach led to over 600 instances of staff resolving service issues, reflecting a shift from "I have to serve" to "I want to serve" [15] Group 5: Future Developments - With the construction of Hohhot New International Airport underway, the airport aims to continue enhancing service quality and set a benchmark in the civil aviation industry [17]

《中国民航报》、中国民航网 记者张人尹 通讯员 张红新 报道：在第30个世界读书日到来之际，新疆机 场集团运管委工会组织了全体职工开展了一场名为"书香启航，阅见美好"的读书活动。翻开书页，序章 中的文字跃然纸上，与美好生活的色彩交织，让心灵在或长或短的文字中得到滋养。 遵循新疆机场集团工会的工作指导方针，旨在不断提升公共空间的使用效率和文化氛围，以"书香机 场"为核心主题，新疆机场集团运管委工会建立了职工图书室。图书室位于全域管控中心二楼，位置相 对静谧且轻松。图书室精心设计，分区摆放了由集团工会及运管委工会精心挑选的优秀图书供职工借 阅。同时，读书区设置了职工茶歇区。在这里，静坐阅读思考，品味咖啡的同时，发现不一样的文化体 验。 4月23日上午，新疆机场集团运管委工会组织职工开展阅读分享活动，此次阅读分享活动涵盖了多个领 域的书籍，从经典文学到专业技能，从历史传记到哲学思考，满足了不同职工的阅读需求。活动还特别 设置了分享环节，职工们分享自己喜爱的书籍和阅读感悟。有的讲述着书中主人公的励志故事，激励大 家勇往直前；有的分享着专业书籍中的实用知识，为工作提供新思路；还有的畅谈着阅读对个人心灵的 滋养，让大家感 ...

《中国民航报》、中国民航网 记者胡夕姮 通讯员牛媛媛 报道：4月21日，中国民用机场协会、中国民 航科学技术研究院和中国民航报社联合发布《2024年民用机场服务质量评价报告》。福州长乐国际机 场凭借"航班截载时间"的优异表现，首次获评"服务质量专项优秀机场"。这一荣誉标志着福州机场在 缩短旅客登机前等待时长、提升服务效率方面已走在全国千万级机场前列，代表着民航权威单位对福 州机场努力创造最短航班截载时间的高度认可。 由于福州机场距离市区较远，从地面服务入手、以系统性改革破解截载难题一直是机场工作人员孜孜 以求的目标。机场长期践行"真情服务"理念，将航班截载视作一项连续性、全局性的工作，着力提升 流程效率和服务品质。 为了打造行李装机"高速通道"，福州机场试行提早 5分钟预报行李数量。如遇出港行李超过2车的航 班，一线工作人员就分批次将出港行李拉至机坪装机，避免同时交接导致装载时间紧张。在值机柜 台、安检通道口、登机口等不同区域，机场设置超规行李卡控岗位，并优化超规行李二次安检流程和 晚到行李响应流程。值机员在办理托运行李手续时，须为晚到行李加挂"晚到标识"，通知行李分拣员 接收，以提升晚到行李装机概率。值得一 ...

Core Viewpoint - Jinan Airport is enhancing its aircraft maintenance safety management through a "three-in-one" safety management system, focusing on manual innovation, hazard management, and technological research and development [1] Group 1: Manual Innovation - Jinan Airport has established a "risk pre-control + dynamic revision" dual-driven manual management mechanism, transforming maintenance experiences into actionable long-term mechanisms, including SOP standard operation manuals and risk prevention manuals [3] - A specialized editorial team composed of quality control and engineering personnel is utilizing an "information-driven + case feedback" approach to keep the manuals dynamic and relevant [3] - The manual update cycle has accelerated from an average of twice a year to quarterly updates, creating a positive feedback loop of "problem discovery - manual guidance improvement - training reinforcement" [3] Group 2: Hazard Management - To address the disconnect between hazard management measures and on-site operations, Jinan Airport has implemented a dual-driven mechanism for hazard identification and management [4] - The airport has created risk and responsibility lists by analyzing high-risk operational experiences, allowing for graded management of various risks [4] - An online learning platform has been integrated into safety practices, featuring a "case mirror library" for staff to access typical risk cases for learning and assessment [4] Group 3: Innovation and Research - Jinan Airport has developed innovative tools to enhance maintenance efficiency, such as a self-locking tool for aircraft tire dust caps, which reduces the risk of delays caused by lost components [6] - The airport has also implemented an intelligent management system for aviation lubricants, optimizing storage and usage processes to minimize human error and enhance safety management [6] - These innovations reflect a shift from human-centered to technology and material-centered safety management approaches [6] Group 4: Overall Impact - Jinan Airport's initiatives in safety management demonstrate a commitment to continuous improvement, with each measure rooted in practical work and targeting safety priorities [7] - The airport plans to further enhance safety assurance across all operational aspects, addressing bottlenecks and challenges to support the stable development of civil aviation [7]

Group 1 - The core viewpoint emphasizes the importance of implementing the Central Eight Regulations and enhancing service quality at the Capital Airport Commercial Company through comprehensive education and reform initiatives [1][2][3] - The company has established a dedicated task force led by the party secretary to develop a detailed learning education plan and prioritize key tasks [2] - The company aims to integrate learning education with inspection rectification, compliance management, and annual key work to enhance political, ideological, and action awareness [1][2] Group 2 - The company will focus on three main goals: improving service quality, optimizing the business environment, and strengthening integrity [3] - The initiative includes promoting eight major styles, such as a learning culture, customer-centric service, practical work ethics, and transparent management [3] - The company encourages innovation and data-driven decision-making to enhance competitiveness and provide personalized shopping experiences for travelers [3]

Group 1 - The core initiative "Foreign Trade Quality Products Enter Airport" was launched by Qingdao Airport Group in collaboration with the Qingdao Municipal State-owned Assets Supervision and Administration Commission and the Business Bureau to support foreign trade enterprises in expanding diverse markets and addressing trade risks [1][3] - Qingdao Airport Group will provide comprehensive support and services for quality foreign trade enterprises in sectors such as clothing, beauty products, home goods, 3C appliances, and toys, including shop access, product sales, and brand promotion [3] - Qingdao Airport operates 228 passenger and cargo routes, with a strong network density for routes to Japan and South Korea, and is projected to handle 26.18 million passengers and 279,400 tons of cargo and mail in 2024, showcasing its robust customer base and promotional opportunities [6] Group 2 - Qingdao Airport is recognized as the most comprehensive airport in Shandong Province for port functions, with designated regulatory sites for various imported goods, ensuring efficient 24/7 customs clearance for international cargo [6] - The airport has attracted over a hundred shops, including leading domestic and international brands, reflecting its strong brand recognition and commercial trade prosperity [6] - The airport plans to enhance its support policies and improve the business service ecosystem to create a better operating environment for enterprises [6]

《中国民航报》、中国民航网 记者冯智君 报道：4月15日，武汉天河国际机场内由机器人担纲主演的"武汉机场商业智能科技演出展"快闪音乐会在T3航站楼 举行。宇树G1人形机器人、智能机器狗与AI乐器同台献艺，以黑科技融合艺术表演，为旅客带来一场沉浸式的未来感视听盛宴，展现了智慧机场的创新魅 力，让旅客体验一番独特的"科技味"。 湖北机场集团实业发展有限公司党委书记、董事张艳清表示："此次AI机器人音乐会既是庆祝武汉天河机场正式通航30周年，也是我们在探索商业、服务与 科技融合方面的一次创新尝试。未来，我们将持续引入前沿科技，以新质生产力推动航旅服务升级，为旅客带来更智能、更便捷的出行体验。" 武汉是中部科技创新高地。近年来，武汉天河机场积极推动智慧化建设，深化与知名科技企业的合作，加强创新场景的应用，不断提升运营效率和服务品 质。"未来，武汉机场将持续加强与各类科创企业的交流合作，加速人工智能、物联网等技术在民航场景的应用，让旅客从踏入机场的那一刻起，就能感受 到科技带来的便捷与惊喜。"（编辑：金杰妮 校对：王亚玲 审核：程凌） B OF P AP （武汉天河机场供图） 上午10时30分，T3航站楼出发厅2号入口 ...

Core Viewpoint - The Civil Aviation Administration of Fujian is implementing a comprehensive safety inspection at Sanming Shaxian Airport as part of a three-year action plan to enhance safety production in the aviation industry [1][2]. Group 1: Inspection Process - The Fujian Regulatory Bureau's airport team has organized a detailed inspection plan, focusing on key safety areas such as flight area management, passenger and cargo security, cybersecurity, air defense safety, and emergency management [2][3]. - The inspection employs a "one enterprise, one policy" approach to achieve multi-dimensional oversight, aiming for improved regulatory effectiveness through a combination of regulation and service [2]. Group 2: Findings and Recommendations - During the inspection report meeting, the regulatory team presented an analysis report for Sanming Airport, highlighting inspection findings and areas needing rectification, along with safety work recommendations [3]. - The regulatory leadership emphasized four key requirements: enhancing political responsibility, addressing recent safety incidents, maintaining a problem and goal-oriented approach to safety risks, and ensuring operational support during seasonal changes [3].

Investment Rating - The report maintains an "Increase" rating for the industry, indicating a positive outlook for future performance [1]. Core Insights - Hainan Airport's major shareholder increased their stake, reflecting confidence and improving governance by eliminating cross-holding issues. The transaction involved acquiring 41,792,448 shares at a price of 3.69 CNY per share, totaling 154 million CNY, raising the holding from 24.51% to 24.87% [4][9]. - Hainan Airport operates 11 airports, with a peak passenger throughput exceeding 52.81 million in 2023. The airports are crucial for the Free Trade Port and low-altitude economic development in Hainan [10]. - The low-altitude economy is expected to enhance tourism, with significant potential for low-altitude sightseeing and inter-island commuting, which will boost non-aviation revenue for Hainan Airport [11]. Industry Trends - The report highlights a decline in the Shunwan retail index by 2.05% for the week from March 24 to March 28, while the year-to-date performance shows an increase of 5.21% [12][16]. - The report provides a detailed valuation table for various companies within the industry, indicating a generally positive outlook with multiple companies rated as "Buy" [18][19].

民航湖北监管局对神农架机场开展复航前安全检查 （湖北监管局供图） 反馈会上，检查组对检查整体情况和发现的问题进行了通报反馈，并对神农架机场后续工作给出了意见 建议。民航湖北监管局副局长马红波对神农架机场为复航所做的工作给予充分肯定，同时对进一步加强 安全服务工作提出五点要求：一是要高质量抓好问题整改，对各类问题进行细致梳理，分级、分层制定 详细整改计划，确保全面达到整改要求；二是要强化风险意识，客观、全面地评估机场运行保障能力， 持续提升机场风险防控水平；三是要优化班子建设，提升班子领导力和凝聚力，充分发挥核心引领作 用，统筹协调和管理安全工作；四是要加强应急能力建设，提前筹划部署综合演练各项准备工作，定期 组织员工参与应急能力培训与实操演练，切实提升机场应急管理水平及实际应对能力；五是要关心关爱 员工，要以高度负责的态度，全方位重视员工的身体健康与心理健康，构建起一个充满人文关怀的工作 环境。 神农架机场表示将以此次检查为契机，在局方的指导与支持下，扎实开展问题整改与能力提升，切实提 升神农架机场安全运行裕度，确保"两个绝对安全"。（编辑：李季威 校对：张薇 审核：韩磊） 《中国民航报》、中国民航网 记者冯 ...