在陇南机场，从标准化流程到温情化服务，从设备三检到特情预判，这套全链条服务体系已成为甘肃民 航服务升级的缩影。随着"锦绣陇南・乘心如意"服务品牌的深入人心，这里的每一件行李都表达着民航 人对品质服务的执着坚守。（编辑：李佳洹 校对：陈虹莹 审核：程凌） 装载环节实行双人核验制，监装员逐个核对航班号与行李标签，卸货后逐件清点完整性，实现 零错装 漏卸。同时通过固定车辆停放区、固定作业路线、固定人员责任区，配合重点航线全流程监控，让每件 行李从托运到交付都真正成为"不会说话的旅客"，打造无忧旅程。 针对陇南地区多雨多风沙的气候特点，机场建立"预警-防护-恢复"三级响应机制，不仅保障行李运输安 全，更要求装卸人员对进港行李进行清洁擦拭，确保表面洁净度超 95%。 面对目前单日超2吨货邮的运输高峰，由党员干部带头的保障协助组迅速集结，全员支援装卸一线，使 行李交付时间缩短40%。最新数据显示，今年以来陇南机场行李破损率同比下降38%。 《中国民航报》、中国民航网 记者路泞 报道：近日，甘肃机场集团陇南机场创新服务模式、货运行李 保障形态再升级。甘肃机场集团陇南机场地面服务部将《货运装卸操作标准化流程图》在墙面醒目陈 ...

就习近平总书记在河南考察时重要讲话精神的贯彻落实，会议强调，要筑牢雷雨季节安全防线，坚持抓 早、抓小、抓细、抓落实，特别是要充分汲取近年来行业内外在雷雨季发生的各类负面事件的经验教 训，有针对性地完善各类保障方案预案，做好防汛设备维修维保，强化一线人员教育培训。要积极推动 文旅深度融合，各成员机场要丰富航旅产品，充分挖掘线上线下媒体宣传资源，向航空旅客推出具有地 方特色、带有文化气息的航旅产品，同时要主动与地方文旅管理部门、景区、酒店、旅行社和OTA平台 等建立长效工作机制，定期沟通交流，推进航空与旅游融合。要不断强化科技创新赋能，进一步强化科 技创新主体作用，破除路径依赖，鼓励基层首创精神，以科技创新破局，解决运行效率、资源效能、经 营效益等面临的突出问题，实现科技兴安、科技创效。要持续深入抓好学习教育相关工作，集团党委班 子成员要落实"一岗双责"，坚持从严掌握、突出重点，抓好对成员单位学习教育的督导。 《中国民航报》、中国民航网 记者张丰蘩 通讯员赵琪 报道：5月27日下午，首都机场集团召开党委 （扩大）会，传达学习习近平总书记对"十五五"规划编制工作作出的重要指示精神、在河南考察时的重 要讲话精神和对精 ...

面对旅客日益增长的无障碍出行需求，杭州机场通过深入调研、实地考察以及与特殊旅客的深入交流， 精心规划并完善了一系列硬件设施。目前，杭州机场共设有旅客无障碍停车位139个，分布于交通中心 停车库、P3停车楼以及T3、T4出发层，均配有无障碍坡道及盲道。此外，38部无障碍电梯分布于交通 中心及T4出发层，电梯内按键低位设置、扶手完备，为特殊旅客提供了安全舒适的乘坐体验。机场T4 交通换乘中心内还设有14个无障碍卫生间，均安装了一键报警设备,确保旅客在紧急情况下能够及时获 得援助。同时，4处低位服务柜台和4台低位饮水机的设置，进一步满足了残障人士的空地换乘出行需 求。 设施齐全 细致入微构筑无障碍港湾 值得一提的是，杭州机场在交通中心设立了全国机场首个手语无障碍交流24小时服务点。听障旅客只需 通过支付宝扫描二维码进入小程序，即可实现与AI数字人或人工手语老师的精准沟通，这一创新举措 极大地提升了听障旅客的出行便利性。 服务贴心 多措并举共筑助残屏障 在优化硬件设施的同时，杭州机场场区中心积极探索创新志愿服务联动保障模式，通过"1+2+3+N"的服 务体系，成立温暖畅行志愿服务队，打造多联式无忧换乘项目，为特殊旅客 ...

Financial Data and Key Metrics Changes - Total passenger traffic grew by over 7% year over year, exceeding 9% when excluding the discontinued Natal concession [5][6] - Revenues increased by 6% year over year, and nearly 12% on an ex IAS 29 basis [6][19] - Adjusted EBITDA reached $156 million, up 4% excluding IAS 29, with a margin of 38.2% [7][24] - Total revenues ex IFRIC 12 increased by 6.4% year on year or 11.5% on an ex IAS 29 basis [19] - Total costs and expenses excluding IFRIC 12 rose by 17.7% year over year [22] Business Line Data and Key Metrics Changes - Aeronautical revenues increased by 6.8% year over year, or 12.7% when excluding IAS 29, driven by strong performance in Argentina [20] - Commercial revenues grew by 6.1% year over year, primarily from parking facilities, VIP lounges, and duty-free stores [21] - Cargo volumes were up 9% year over year, with strong growth in Uruguay and Argentina [17][18] Market Data and Key Metrics Changes - In Argentina, passenger traffic rose over 12%, with international traffic increasing by 21% year over year [10][11] - Italy saw traffic growth of over 10%, with international traffic accounting for roughly three-quarters of total volume [12] - Brazil experienced mid-single-digit traffic growth year over year, with international traffic up 28% [13] - In Uruguay, total traffic increased in low single digits, benefiting from new international routes [14] Company Strategy and Development Direction - The company is focused on pursuing both organic and inorganic growth opportunities to expand its airport portfolio [26][30] - Ongoing negotiations with the Argentine government regarding the revision of the AA2000 concession agreement [30] - Expansion plans in Italy are progressing, with a positive environmental review for the Florence Master Plan [30] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the strength of passenger demand, particularly in Argentina and Italy [28][44] - The company anticipates continued positive traffic trends, supported by new operations and strong demand [30][44] - Management remains committed to maintaining strict cost discipline, especially in Argentina [22][51] Other Important Information - The company closed the quarter with a liquidity position of $524 million and a net leverage ratio of 1.1 times [25][26] - Recent awards for operational excellence were received by Carrasco International Airport and Brasilia Airport, highlighting the company's commitment to quality service [31][32][33] Q&A Session Summary Question: Information on the Montenegro proposal and traffic outlook for Argentina - Management provided details on the Montenegro proposal, highlighting its potential for tourism growth and targeting mid-teens IRR [39][41] - Traffic in Argentina is expected to remain strong, with several new routes starting operations [43][44] Question: Cost control initiatives and potential impacts of government changes in Argentina - Management discussed ongoing cost control measures and the expectation of normalized cost growth in line with inflation [51][52] - The impact of government changes on the concession process is uncertain, but management does not foresee significant delays [55][56] Question: Update on expansions in Italy - Management indicated that the environmental impact approval process is progressing well, with updates expected by the third quarter [67][68]

Financial Data and Key Metrics Changes - Total passenger traffic grew by over 7% year over year, exceeding 9% when excluding the discontinued Natal concession [5][6] - Revenues increased by 6% year over year, and nearly 12% on an ex IAS 29 basis [6][21] - Adjusted EBITDA reached $156 million, up 4% excluding IAS 29, with a margin of 38.2% [7][25] - Total revenues ex IFRIC 12 increased by 6.4% year on year or 11.5% on an ex IAS 29 basis [21] - Total costs and expenses excluding IFRIC 12 rose by 17.7% year over year [24] Business Line Data and Key Metrics Changes - Domestic traffic increased by 4% year over year, or nearly 8% when excluding Natal [9] - International traffic rose by close to 13% year over year, with Argentina and Italy leading the growth [10] - Aeronautical revenues were up 6.8% year over year, or 12.7% when excluding IAS 29, driven by strong performance in Argentina [22] - Commercial revenues increased by 6.1% year over year, primarily from parking facilities and duty-free stores [23] Market Data and Key Metrics Changes - In Argentina, passenger traffic rose over 12%, with domestic traffic growing by 9% and international traffic increasing by 21% [10][12] - Italy saw traffic up over 10%, with domestic traffic growing over 17% year over year [13] - Brazil experienced mid-single-digit growth in traffic year over year, with international traffic growing by 28% [14] - In Uruguay, total traffic was up low single digits, benefiting from new international routes [15] Company Strategy and Development Direction - The company is focused on pursuing both organic and inorganic growth opportunities to expand its airport portfolio [29][33] - Ongoing negotiations with the Argentine government regarding the revision of the AA2000 concession agreement [32] - Expansion plans in Italy are progressing, with a positive environmental review for the Florence Master Plan [33] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the strength of passenger demand, particularly in Argentina and Italy, with expectations for continued positive traffic trends [31][45] - The company anticipates a strong summer season in both Italy and Armenia [34] - Management highlighted the importance of maintaining strict cost discipline, especially in Argentina [24][52] Other Important Information - The company closed the quarter with a total liquidity position of $524 million and a net leverage ratio of 1.1 times [28][29] - Cargo volumes increased by 9% year over year, with a new cargo business model implemented in Argentina [18][20] Q&A Session Summary Question: Information on the Montenegro proposal and traffic outlook for Argentina - Management provided details on the Montenegro proposal, highlighting its potential for tourism growth and targeting mid-teens IRR [42][43] - Traffic in Argentina is expected to remain strong, supported by new routes and healthy demand [45] Question: Cost control initiatives and potential impacts from government changes in Argentina - Management discussed ongoing cost control measures and expected normalized cost increases, emphasizing a focus on maintaining costs despite inflation [52] - The impact of government changes on the concession process is uncertain, but management does not foresee significant delays [58] Question: Update on expansions in Italy - Management indicated that the environmental impact approval process is progressing well, with expectations for updates by the third quarter [74]

在暴雨当日，值班人员积极进行巡视，重点关注各区域的漏雨情况。如发现休息区漏雨及时向航站楼管 理部门报告，采取相应的防护措施。对各区域设施设备进行适用性检查，确保设备正常运行，避免因设 备故障影响保障效率。面对可能出现的航班大面积延误，控制员紧盯航班动态，及时掌握航班信息。现 场外围员、引导员积极协助旅客进行退改签服务，耐心解答旅客疑问，安抚旅客情绪。各区域管理人员 加强了监督与协助，确保服务质量不减，有效避免旅客投诉事件的发生。 在应对极端天气的过程中，地面服务部各岗位工作人员密切配合，形成了强大的工作合力。监装监卸、 分拣人员坚守岗位，确保行李安全；调动员及时协调，确保候机楼各区域设施设备正常运行，各岗位保 障顺畅；各岗位座控和现场员工全心全意为旅客服务，展现了地面服务部的专业能力和责任担当。 中国民航网 通讯员吕培 报道：5月22日，呼和浩特迎来强暴雨天气，此次暴雨持续时间长、强度大，对 机场运行和旅客出行带来了极大挑战。为应对此次极端天气，呼和浩特机场地面服务部迅速响应，提前 部署各项防汛保障工作，确保旅客出行安全与顺畅。 在接到气象预警后，地面服务部立即组织召开防汛部署会。会上强调：在旅客保障方面，明 ...

俄罗斯监管机构：茹科夫斯基国际机场恢复运营。 ...

俄罗斯监管机构：俄罗斯多莫杰多沃机场恢复运营。 ...

Group 1 - The core objective of the internal trainer selection is to discover outstanding talent and build a team of trainers who are politically sound, professionally skilled, and capable of teaching, thereby injecting new momentum into the company's high-quality development [1][2] - The selection process was open to all employees and involved self-application and qualification review, resulting in 9 business backbones entering the trial lecture stage [1] - The trial lectures were evaluated by a 5-member review panel based on four dimensions, including the practicality of course content and teaching skills, showcasing the employees' solid business foundation and innovative capabilities [1] Group 2 - The selection of internal trainers not only provides a platform for employees to showcase their talents but also marks a significant step in the company's self-driven talent development [2] - The company aims to promote internal advancement through internal training, continuously deepening its talent strategy to provide solid intellectual support for the airport's high-quality development [2]

Core Viewpoint - The report highlights the increasing electricity load pressure in the Guanzhong region of Shaanxi, particularly affecting the power supply for airports, necessitating proactive measures for power security [1]. Group 1: Power Supply Management - The power supply department of Xi'an Xianyang International Airport began maintenance work on April 22, organizing a comprehensive maintenance schedule for seven 110kV transformers to ensure a stable power supply during the upcoming peak summer season [2]. - The maintenance work is described as a "deep inspection" of electrical equipment, covering critical areas such as lightning protection, insulation oil analysis, equipment cleaning, electrical connection reliability, and comprehensive testing of voltage regulation devices [2]. Group 2: Maintenance Execution - To ensure uninterrupted power supply during maintenance, the power supply station adopted an innovative "single unit rotation, dual line backup" model, successfully executing over 300 switching operations without impacting airport operations [3]. - All seven transformers have successfully resumed operation post-maintenance, with their conditions meeting the required standards, thereby enhancing reliability and stability for the airport's power supply during peak usage [3]. Group 3: Future Monitoring and Technology - Looking ahead, the airport plans to implement live monitoring of transformers and GIS equipment using advanced technologies such as ultra-high frequency partial discharge and infrared leak detection to identify potential issues in real-time [3]. - These proactive measures aim to further improve the health and operational reliability of electrical equipment, ensuring a secure power supply during the summer peak travel season [3].