Core Viewpoint - Anning Holdings (00128.HK) is expected to report a significant turnaround with a projected profit of approximately HKD 21 million for the nine months ending September 30, 2025, compared to a loss of HKD 7.9 million for the year ending December 31, 2024 [1] Financial Performance - The improvement in financial performance is attributed to several factors: - The fashion retail business recorded a slight profit of approximately HKD 2.1 million, primarily due to the sale of a large amount of impaired old inventory and reduced operating expenses, compared to a loss of HKD 3.9 million for the year ending December 31, 2024 [1] - The vacation center and club business ceased operations in mid-June 2024, incurring a loss of HKD 6.1 million during the nine months ending September 30, 2024 [1] - The net gains from the group's investment portfolio, both realized and unrealized, increased, mainly due to the appreciation in fair value of private equity fund investments, benefiting from the recovery in the stock market where some of the funds' investments are located [1]

Financial Performance - The company anticipates a shareholder profit of approximately HKD 21 million for the nine months ending September 30, 2025, a significant turnaround from a shareholder loss of HKD 7.9 million for the year ending December 31, 2024 [1] - The improvement in financial performance is attributed to a slight profit of HKD 2.1 million from the fashion retail business, primarily due to the sale of impaired old inventory and reduced operating expenses [1] - The vacation center and club business ceased operations in mid-June 2024, incurring a loss of HKD 6.1 million during the nine-month period ending September 30, 2024 [1] - The net realized and unrealized gains from the investment portfolio increased, mainly due to the fair value rise of private equity fund investments, benefiting from the recovery of the stock market where some funds are invested [1] Fashion Retail Business - The company, through its subsidiary, has faced increasing operational challenges in the luxury fashion and accessories retail business, exacerbated by the COVID-19 pandemic and weak consumer demand in Hong Kong [2] - The board has closely monitored the performance and feasibility of the fashion retail business over the past 12 months, leading to the decision not to renew the lease for the flagship store in Central [2] - Despite implementing various cost-saving and profitability-enhancing strategies, the fashion retail business has not demonstrated a sustainable profit outlook [2] - The board has resolved not to renew the lease for the last store located in Ap Lei Chau, which will expire on November 30, 2025, and to terminate the fashion retail business around that date [2] - The decision to cease operations in the fashion retail business is aimed at safeguarding and enhancing shareholder value, as continuing operations is deemed commercially unreasonable [2]

Group 1 - The company expects to achieve a shareholder profit of approximately HKD 21 million for the nine months ending September 30, 2025, a significant turnaround from a loss of HKD 7.9 million for the year ending December 31, 2024 [1] - The improvement in financial performance is attributed to a slight profit of approximately HKD 2.1 million from the fashion retail business, primarily due to the sale of impaired old inventory and reduced operating expenses [1] - The holiday center and club business ceased operations in mid-June 2024, incurring a loss of HKD 6.1 million during the nine months ending September 30, 2024 [1] Group 2 - The company, through its subsidiary, has faced increasing operational challenges in the luxury fashion retail business, exacerbated by the COVID-19 pandemic and weak consumer demand in Hong Kong [2] - The board has decided not to renew the lease for the flagship store in Central after monitoring the performance and feasibility of the fashion retail business over the past 12 months [2] - Due to the lack of sustainable profitability in the fashion retail business and current market rental levels, the board has resolved to terminate the last store lease in Ap Lei Chau by November 30, 2025, or shortly thereafter [2]

香港交易及結算所有限公司及香港聯合交易所有限公司對本公 佈 之內容概不負 責，對 其 準 確 性 或 完 整 性 亦 不 發 表 任 何 聲 明，並 明 確 表 示 概 不 就 本 公 佈 全部或任 何部分內容而產生或因依賴該等內容而引致之任何損失承擔任何責任。 ENM HOLDINGS LIMITED 安寧控股有限公司 （於香港成立之有限公司） （股份代號： 00128） 內幕消息 (1) 盈利預告 (2) 終 止 時裝零售業務 本公 佈 乃根 據 香港 聯合 交 易所 有 限公 司證 券 上市 規 則（「 上市規則 」）第13.09(2)(a) 條以及香港法例第 571章證券及期貨條例（「證券及期貨條例 」）第 XIVA部項下 之內幕消息條文（定義見上市規則）而刊發。 安寧 控 股有 限 公司（「本公司 」，連 同 其附 屬 公司 統 稱「 本集團 」）董事 會（「董 事 會 」）謹此通知本公司股東（「股 東 」）及潛 在 投資者以下盈利預告及 有關 終 止時裝零售業務之 業務最新情況。 根 據 董事會 對 本 集 團 截至二零二五年 九 月三十日止 九 個 月 之 未經審 核 綜合管理 賬目（「二零二五 ...

Core Insights - I.T Group, a prominent fashion retailer in Asia, faces significant challenges in customer service due to high inquiry volumes, ineffective traditional NLP chatbots, and lengthy response times for complex after-sales scenarios [1][2][3] Group 1: Business Challenges - The customer service team handles nearly 25,000 inquiries monthly, exceeding 35,000 during peak sales periods, with an average handling time of 2 minutes per inquiry, leading to high service pressure and low efficiency [1] - Previous investments in NLP chatbots yielded a low resolution rate of 78%, struggling to understand customer intents accurately, such as misinterpreting cancellation requests [1] - Complex after-sales inquiries require extensive information gathering, resulting in an average handling time of 7 minutes, negatively impacting service efficiency and customer experience [1] Group 2: Solutions Implemented - I.T Group adopted NetEase Cloud's customer service Agent solution, utilizing a hybrid model where 70% of common inquiries are handled by traditional NLP chatbots and 30% by human agents, optimizing both accuracy and cost [3] - The company prioritized three high-frequency, high-value scenarios for pilot testing: pre-sale size recommendations, post-sale order cancellations, and post-sale return assistance [3] Group 3: Achievements - The new solution improved response speed by 60% in pre-sale inquiries, reducing handling time to as little as 17 seconds, significantly alleviating pressure on customer service staff and enhancing conversion rates [4] - For complex after-sales inquiries, the handling time was reduced from 7 minutes to 3 minutes, while also gathering valuable input on cancellation reasons [4] - The customer service Agent demonstrated improved intent recognition and interaction quality, achieving a user satisfaction rate of 97%, particularly in managing customers with negative emotions [4]

Core Viewpoint - The fashion retailer Shein and its partner Reliance Retail aim to rapidly expand their Indian supplier base and start selling Shein-branded clothing manufactured in India overseas within the next 6 to 12 months [1] Group 1 - Shein plans to increase its Indian suppliers from 150 to 1000 within a year [1] - The discussions between Shein and Reliance Retail indicate a strategic partnership focused on leveraging India's manufacturing capabilities [1] - Shein has authorized its brand to be used in India, signaling a commitment to the Indian market [1]