社区治理
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一线社工有了自己的“AI同事”
Xin Lang Cai Jing· 2025-12-20 21:04
(来源:天津日报) 最近,在和平区五大道街道友谊里社区,一场特别的培训吸引了新老社工的注意——和平区数据局带来 的"人工智能赋能社区治理"专场。这不是枯燥的技术课,而是一次"工具升级"。 "以前是企业等我们检查,现在系统自动提醒隐患,企业自己就会先整改,我们从'跑腿员'变成了'监督 员',效率高多了。"网格员小李笑着说。 "这个小程序更像一个前哨探头。问题发现更快了,部门协同更准了,工作流程都在线上,清晰透明, 居民和企业也更愿意参与进来。"五大道街道人大工委专职副主任李尚蓉说。 转自:天津日报 "从文旅导览到社区治理,从'和小棠'到'和小智',AI在和平区的角色不断'下沉',它融入了安全排查、 养老照护、企业服务等具体场景,成为社工开展精细化管理、精准化帮扶的得力伙伴。"杨晨说,"未 来,我们还想让AI走进更多民生领域,比如应急响应、健康咨询等。最终目标,是让社区服务更聪 明、更温暖,让居民生活更安心、更便利。" "之前和平区举办海棠花节,我们推出过AI助手'和小棠',受到很多游客的喜爱。后来我们想,为什么 不让AI也走进社区,帮帮我们的一线社工呢?"区数据局信息化融合发展科科长杨晨讲起了初衷。于 是,"和 ...
【郑州之治】大市场小网格支起连心桥
Zheng Zhou Ri Bao· 2025-12-18 01:08
郑州之治 新郑市龙湖街道华南城社区: 大市场小网格支起连心桥 "两个手机,通讯录一共七八千人,每天仍在增加。"新郑市龙湖街道,华南城社区女民警马玉璞的手机 里,接收信息的提示音接连不断。 新郑市根据区域特点共划分2394个微网格。梳理1343个事项进网入格,做到党组织全面承接社会治理、 群众服务等职能。各下沉职能部门融入各级网格,形成了"市、乡、村、组"四级主体深入基层的工作格 局。 为探索大型商业区社会治理新模式,2023年底,华南城马玉璞专属网格联动联勤服务站与网格支部一并 成立,马玉璞任网格长、党支部书记,新郑市选派6名青年优秀干部到网格工作。 此前,新郑市委组织部依托党员联户和市直机关"双报到"机制,及时将12456名联户党员下沉网格,引 导每个社区党组织不断发挥"一元带多元"作用,不断提升基层服务水平。 专属网格聚合公安、市场监管、城管、法院、应急、消防等职能部门力量,动员商户、党员、志愿者、 行业协会等N种力量,汇聚各类网格力量1000余人,变警务管理为社会管理,变单线运作为立体流程, 形成党支部提纲挈领,专属网格点线有致的治理体系。 网格长面对群众,耐心和韧劲都不能少。前不久,辖区内一个小区因墙 ...
南京探索大城“善治”新路径
Ren Min Wang· 2025-12-03 13:01
Core Insights - Nanjing is undergoing a significant transformation from "management" to "governance," focusing on people-centered approaches and digital empowerment to address urban challenges [1][15] - The city emphasizes multi-party collaboration and community engagement, allowing residents to actively participate in decision-making processes [2][5][6] Community Engagement - Residents in Nanjing are increasingly involved in local governance, exemplified by the successful transformation of the Jiangjiayuan community, where residents actively participated in parking management and community improvements [2][5] - The collection of community suggestions has led to a 100% resolution rate for 614 issues, with some being adopted by national authorities [5][8] Multi-Party Collaboration - The introduction of social organizations in the Qixiu community has enhanced service delivery, particularly for vulnerable populations, by providing specialized assistance [6][8] - Legal and psychological support services are being integrated into community governance, showcasing a collaborative approach to problem-solving [8] Digital Empowerment - Nanjing has implemented a "one network governance" system that integrates various data streams for efficient urban management, reducing the reliance on traditional methods [11][12] - The city has introduced measures to alleviate the administrative burden on community workers, allowing them to focus on providing more personalized services [12][14] Governance Transformation - The governance model in Nanjing is evolving to prioritize community needs and streamline processes, reflecting a shift towards a more responsive and efficient urban management system [15] - The approach aims to ensure that every individual is recognized and empowered within the community, contributing to a shared governance model [15]
构筑数据底座,赋能精准治理
Xin Hua Ri Bao· 2025-12-02 00:13
Core Insights - The article discusses the transformation of community governance from extensive management to refined services, emphasizing the necessity of information technology and digitalization in enhancing community governance and service precision [1] Group 1: Data Collection and Integration - High Lake Community in Jiangning District, Nanjing, has established a "data support community governance" research group to create a comprehensive community database for precise services and effective governance [1] - The community employs a "four-in-one" data collection model, integrating static and dynamic, macro and micro data to form a resource pool [2] - Data sources include grid data from community management, business data from daily operations, collaboration with external departments, and resident interactions through online platforms [2] Group 2: Data Processing and Asset Development - High Lake Community standardizes and purifies raw data to create reliable data assets, ensuring data quality and security through strict management measures [3] - The community categorizes data into four main databases based on themes, focusing on both physical and human data to create a comprehensive data system [3] - A mechanism for data quality assessment and regular maintenance is established to ensure the data remains accurate and up-to-date [3] Group 3: Data-Driven Governance Innovation - The community integrates data into governance practices, leading to innovative management and improved efficiency [4] - A dynamic management mechanism using color coding allows for targeted interventions based on resident needs, such as regular visits to elderly residents [4] - The community organizes activities based on resident interests identified through data analysis, enhancing participation and satisfaction [4] - Data supports collaborative governance by engaging community members in decision-making processes, addressing governance challenges effectively [4]
北京ESG研究院绿色发展研究成果发布
Xin Lang Cai Jing· 2025-10-17 05:34
Core Insights - The 2025 Sustainable Global Leaders Conference was held from October 16 to 18 in Shanghai, focusing on sustainable development and ESG practices [1] - Liu Kai, a professor from Renmin University, presented four key research outcomes from the Beijing ESG Research Institute during the conference [3] Group 1: ESG Disclosure Manual - The first outcome is a foundational ESG disclosure manual published by the Beijing ESG Research Institute, aimed at helping enterprises, governments, and investors understand ESG disclosure in an international context [5][7] - The manual includes over 450 indicators, detailing definitions, importance, disclosure methods, and relevant regulatory guidance [7][8] - This manual serves as a valuable tool for regulatory bodies and investors, guiding them in achieving carbon neutrality goals and understanding ESG disclosures [8] Group 2: Green Development Contribution Data Platform - The second significant outcome is the establishment of a data platform for assessing the social contributions of Chinese enterprises in green development, evaluating around 5,000 listed companies [5][10] - The platform aims to create a unique Chinese theoretical and evaluation system that encompasses and exceeds ESG principles, focusing on both positive and negative externalities [10] - The evaluation system includes monetized metrics for social contributions and is closely linked to environmental factors and the dynamic changes in green development opportunities [10] Group 3: Green Development Case Collection - The final outcome involves a nationwide case collection initiative for green development, guided by the National Development and Reform Commission and the Beijing sub-center [13] - This initiative aims to quantify externalities and integrate them into pricing systems, rewarding companies with positive contributions and penalizing those with negative impacts [13] - The collected cases will provide insights to national departments and promote best practices for green transformation across various sectors [13]
张家港探路区域型“海棠红·幸福里”建设
Su Zhou Ri Bao· 2025-09-24 00:32
Core Insights - Zhangjiagang is advancing grassroots governance through a series of pragmatic measures aimed at transforming governance from "point breakthroughs" to "system integration" to enhance the happiness of urban and rural residents [1] Group 1: Governance Strategies - The city is innovating community governance by leveraging community party organizations as a central axis, promoting multi-party collaboration, shared service networks, and fostering a "block-style" governance ecosystem [1][2] - Specific actions include addressing high-frequency public concerns, enhancing community autonomy, and implementing hardware and software improvements to ensure residents feel the benefits in their daily lives [2][3] Group 2: Collaborative Initiatives - The "Neighboring Plan" was introduced to tackle governance blind spots and barriers caused by administrative boundaries, focusing on four key tasks: promoting industry, revitalization, comprehensive governance, and benefiting people's livelihoods [3] - The "Good Governance Pioneer Partner" initiative has seen over 870 partners selected to enhance grassroots governance, comprising residents, volunteers, and various organizations [3][4] Group 3: Achievements and Coverage - As of this year, the coverage rate of community-based party organizations in Zhangjiagang has reached 100%, with 115 community secretaries and advisors deployed to guide 329 partner projects [4] - Over 5,800 "happiness scenes" have been created through the integration of various resources, significantly improving the quality of life for residents [4]
优化阵地功能 提升服务水平 焕新阵地,群众幸福“推门可及”
Zhen Jiang Ri Bao· 2025-09-20 01:03
Core Insights - The article highlights the transformation of community service centers in the Qiaolou Street area, focusing on enhancing the functionality and accessibility of these spaces for residents [1][2][3] Group 1: Community Service Center Improvements - The Qiaolou Street Party Committee secured over 100,000 yuan for renovations, transforming the old community service center into a more welcoming space with new facilities [1] - The street has upgraded the "Cultural Creative Station" into a convenience station offering over 10 services, addressing low usage rates and making better use of idle spaces [2] Group 2: Resident Engagement and Participation - The establishment of the "Binhai Autonomy Council" encourages residents to actively participate in community governance, shifting their role from observers to stakeholders [3] - Various community initiatives have led to the resolution of 48 neighborhood disputes and the organization of 22 community meetings to address local issues such as parking and environmental management [3] Group 3: Volunteer and Service Integration - The integration of volunteer services has resulted in over 600 resolutions of minor issues for residents, showcasing the effectiveness of community engagement [2] - Specific volunteer teams, such as the "Red Master" service group, provide regular assistance with household repairs and other services, enhancing community support [2]
“五心”服务,让基层治理更有温度
Zhen Jiang Ri Bao· 2025-09-07 23:42
Core Viewpoint - The article highlights the innovative grassroots governance model implemented by the Xinyun Community in Dinggang Town, focusing on enhancing community services and addressing residents' needs through various initiatives and programs [1][2][3]. Group 1: Community Services - The Xinyun Community has implemented the "End-of-Branch Unblocking+" project, which extends services to residents' doorsteps, effectively addressing urgent issues such as plumbing problems [1]. - The community has organized theoretical lectures and interactive sessions, attracting over 500 participants through various initiatives like "Micro Party Classes" and "Building Story Meetings" [1]. - A "Policy Express" program has been launched to provide targeted services in employment and legal assistance, benefiting over 350 individuals, including unemployed and new economy workers [1]. Group 2: Special Groups Support - The community focuses on special groups such as the elderly, children, and disabled individuals, shifting from basic support to precise empowerment [2]. - University student volunteers conduct weekly activities for children, while health assessments are provided monthly for elderly residents in nursing homes [2]. - The community has completed home modifications for three low-income families and assisted six individuals with long-term care insurance applications [2]. Group 3: Safety and Security - The community has established a "Red Steward" patrol team to proactively address safety hazards, conducting regular inspections and preventive measures [3]. - Over 60 safety risks have been identified and addressed, including the rectification of unsafe electrical setups and the clearing of fire escape routes [3]. Group 4: Community Governance - The governance model emphasizes multi-party collaboration, integrating resources from various organizations to address community needs effectively [3]. - The community has resolved over 100 public service issues and successfully mediated 68 neighborhood disputes, achieving a 100% success rate in conflict resolution [3]. - The Xinyun Community aims to continue exploring new governance paths, ensuring that the warmth of party organizations reaches the daily lives of residents [3].
多走一米 多听一事 多出一力 静安寺街道“多格合一”破解社区治理难题
Jie Fang Ri Bao· 2025-06-23 01:45
Core Viewpoint - The article highlights the successful implementation of a collaborative governance model in Jing'an District, which addresses long-standing issues through a multi-departmental approach, improving local community services and enhancing business operations [1][2][3]. Group 1: Problem Identification and Resolution - The non-motorized vehicle parking line in front of Jiubai Food City was a significant issue affecting pedestrian traffic and local businesses, which was resolved through the "multi-grid integration" mechanism [1][2]. - The initial problem was identified as a misalignment between the parking line's planning and the current road conditions, prompting a coordinated effort to adjust the parking line [2]. - A secondary issue arose with delivery riders navigating through a residential area, leading to safety concerns, which was addressed by implementing a "half-open iron gate" solution and speed reduction signage [2][3]. Group 2: Systematic Problem Solving - The approach evolved from addressing individual complaints to tackling root causes, emphasizing the importance of discovering issues within the grid and coordinating resources effectively [4]. - A case involving a restaurant suffering from severe odor issues was resolved by identifying a shared, neglected sewage pipeline, leading to a collaborative solution involving multiple stakeholders [4][5]. - The grid's proactive strategy included organizing joint meetings with relevant parties to agree on a comprehensive solution for the sewage maintenance problem [5]. Group 3: Expanding Governance Radius - The governance model is adapting to increasingly complex issues that span multiple departments and sectors, moving from isolated actions to systematic collaboration [6]. - A specific case of overflowing and improperly sorted garbage at the intersection of two districts prompted a detailed investigation, revealing improper waste disposal practices among local businesses [6]. - The grid's response included a joint action plan with neighboring districts to optimize waste management practices and educate businesses on compliance with local regulations [6][7].
着力提升城市社区治理效能丨如何解开矛盾纠纷的“结”
He Nan Ri Bao· 2025-04-29 23:52
Core Viewpoint - The article discusses the importance of effective conflict resolution in densely populated urban areas, highlighting the need for integrated governance systems to prevent and resolve disputes before they escalate [1] Group 1: Integrated Governance Centers - The establishment of a one-stop integrated governance center in Hongqi District, Xinxiang City, combines various services such as public legal services and pre-litigation mediation, facilitating a streamlined approach to conflict resolution [3] - In 2022, the center effectively resolved 5,086 various disputes, showcasing the success of this integrated model [3] - Other regions, such as Huaiyang District and Xun County, have also implemented similar centers, enhancing community engagement and resource integration for dispute resolution [3] Group 2: Professional Mediation - Professional mediators play a crucial role in resolving conflicts by addressing both legal and emotional aspects, as demonstrated in a case involving a property dispute where mediators clarified misunderstandings and facilitated a resolution [4] - The establishment of a county-level mediation association in Qingfeng County, comprising lawyers and psychological counselors, exemplifies a collaborative approach to conflict resolution [4] Group 3: Public Awareness and Education - The television program "Songdu Mediation" in Kaifeng effectively educates the public on conflict resolution processes, enhancing legal awareness and providing a template for grassroots mediation [5] - The program combines real-life mediation scenarios with legal education, promoting a proactive approach to dispute resolution [5] Group 4: Community Engagement - Community meetings, such as the "Sunshine Discussion" in Linzhou, allow residents to collaboratively address issues, fostering a sense of ownership and collective problem-solving [6] - The implementation of a five-step process for community discussions ensures transparency and accountability in resolving local conflicts [6]