深受北京市民信任的12345热线，将进行智能升级，提升"接派办评"全流程能力，并完善智能语音交 互、手语视频等数智化应用，企业热线则将加强涉企服务协同联动，实现疑难复杂类企业办事诉求快速 响应。 近日，市政务服务和数据管理局牵头起草的《北京市全面深化"一网通办"推进政务服务数智化发展行动 计划（2026-2027年）（征求意见稿）》，在首都之窗面向社会公开征集意见。除了12345热线的智能升 级，依据征求意见稿，北京将推进政务服务从咨询到办结的全流程优化，提出了19项任务，推动本市政 务服务更智能高效，让企业和市民办事实现申请"一次提交"、结果"多端获取"。 19项计划全面深化"一网通办" 此次征求意见稿，聚焦政务服务全流程智能化、政策服务智能高效、"一网通办"数智应用场景和数智化 支撑保障等四个方面，共发布了19项计划，全面深化"一网通办"，推动北京政务服务进一步智能高效。 在推进政务服务全流程智能化方面，征求意见稿提出从咨询到办结要实现全流程优化，建立统一政务服 务知识中枢，出台知识治理规范，分批推出专业领域政务咨询智能体，升级智能问答。强化办事服务高 效便利，探索需求识别、服务规划、便捷办理的交互式办事 ...

Core Insights - The implementation of the "Beijing Digital Economy Promotion Regulations" has shown significant progress over the past three years, with a focus on building a global benchmark city for digital economy and new productivity development [1] Group 1: Digital Infrastructure and Smart City Development - Beijing has made steady progress in digital infrastructure and smart city construction, with nearly 150,000 5G base stations built, ranking first in the country [2] - The total computing power infrastructure has exceeded 42,000 P, and the city has enhanced its urban operation command platform capabilities [2] - The promotion of electronic seals for government services has improved convenience for citizens, with over 1,800 urban operation monitoring indicators integrated into the "Jingzhi" decision-making platform [2] Group 2: Data Resource Development and Utilization - Beijing has established a national data element comprehensive pilot zone and the first city-level blockchain "directory chain," with over 400,000 data items "on-chain" [3] - The Beijing International Big Data Exchange reported a trading volume in the first three quarters exceeding 1.64 times that of the previous year, with nearly 3,500 data products listed [3] - The financial public data zone has served over 60 financial institutions and 700,000 market entities, facilitating financing for small and micro enterprises [3] Group 3: Digital Industry Growth - The core AI industry in Beijing is projected to exceed 350 billion yuan in 2024, with over 2,400 enterprises in the sector [4] - Haidian District has been approved as the first national advanced manufacturing cluster in the AI field, with 162 large models registered, accounting for about one-third of the national total [4] - The city is implementing a three-year action plan for the digital transformation of the manufacturing industry, with over 1,700 digital finance enterprises and continuous digital achievements in education, culture, tourism, and healthcare [4] Group 4: Digital Economy Security - Beijing has enhanced its digital economy security capabilities by establishing a data security coordination mechanism and accelerating the implementation of data classification and management standards [4] - A negative list for data export in the pilot free trade zone has been published, and a compliance policy system for cross-border data flow has been improved [4] Group 5: Recommendations for Further Implementation - The report identifies issues such as the need for better planning of digital infrastructure and increased efforts in data resource development and sharing [5] - Suggestions include leveraging government public data for high-quality sharing, establishing a professional evaluation system for data rights, and improving financial policies to support data asset registration and financing [5][6] - The report also recommends promoting data sharing for smart city construction and utilizing the government cloud platform to streamline data reporting processes [6]