【编者按】2025年，保险业持续强化金融工作的政治性与人民性，发挥经济减震器和社会稳定器的功 能，用行动回应社会对风险保障的期待。平安人寿锚定高质量发展航向，以"综合金融+医疗养老"双轮 驱动战略为引领，在行业转型浪潮中交出亮眼答卷。这一年，平安人寿经营质效全面提升，多元渠道协 同增长；推出"添平安"保险+服务解决方案及"享平安"客户权益体系，不断拓宽保险价值；切实维护消 费者权益，坚定履行社会责任；AI技术深度赋能，全方位提升客户体验。2026年，平安人寿将继续坚 守"金融为民"初心，深化生态协同与科技赋能，在守护万家平安、服务实体经济的道路上笃行不怠，书 写寿险行业高质量发展的新篇章。 一、【高质量发展】 学习贯彻二十届四中全会精神，推动公司高质量发展 2025年，党的二十届四中全会召开。平安人寿各级党组织第一时间全面深入学习贯彻党的二十届四中全 会精神，公司全年召开党委会、党委理论中心组学习会、"三会一课"、党务培训等各类会议共7559次； 开展党纪学习教育活动1384场，覆盖4900余人次。平安人寿持续以高质量党建引领高质量发展，深化"4 渠道+3产品"战略，全面加强渠道建设，业务质量显著提升。未来， ...

2025年，保险业持续强化金融工作的政治性与人民性，发挥经济减震器和社会稳定器的功能，用行动回 应社会对风险保障的期待。平安人寿锚定高质量发展航向，以"综合金融+医疗养老"双轮驱动战略为引 领，在行业转型浪潮中交出亮眼答卷。这一年，平安人寿经营质效全面提升，多元渠道协同增长；推 出"添平安"保险+服务解决方案及"享平安"客户权益体系，不断拓宽保险价值；切实维护消费者权益， 坚定履行社会责任；AI技术深度赋能，全方位提升客户体验。2026年，平安人寿将继续坚守"金融为 民"初心，深化生态协同与科技赋能，在守护万家平安、服务实体经济的道路上笃行不怠，书写寿险行 业高质量发展的新篇章。 一、【高质量发展】 三、【好保险，添平安】 从"赔"到"陪"，保险+服务全面升级 学习贯彻二十届四中全会精神，推动公司高质量发展 2025年，党的二十届四中全会召开。平安人寿各级党组织第一时间全面深入学习贯彻党的二十届四中全 会精神，公司全年召开党委会、党委理论中心组学习会、"三会一课"、党务培训等各类会议共7559次； 开展党纪学习教育活动1384场，覆盖4900余人次。平安人寿持续以高质量党建引领高质量发展，深化"4 渠道+3产 ...

Group 1 - The stock of Ping An Good Doctor (1833.HK) surged over 14% to HKD 15.19, with a trading volume exceeding HKD 1.4 billion [1] - The Central Economic Work Conference held on December 10-11 emphasized specific measures for improving people's livelihoods, including optimizing drug procurement and reforming medical insurance payment methods [1] - The CEO of Ping An Good Doctor highlighted the company's commitment to enhancing healthcare services in response to the government's focus on public welfare, leveraging AI-driven innovations to meet diverse healthcare needs [1] Group 2 - Ping An's home care service system has been significantly upgraded, focusing on the core needs of the elderly in health, safety, and care [2] - The "Ping An Butler" service has expanded to cover 100 cities nationwide, with plans to add 25 more cities in 2025, achieving a growth rate of over 33% [2]

Core Insights - China Ping An's home care service system has been significantly upgraded, focusing on the core needs of the elderly in terms of health care, safety, and care services [1][4] - The "Ping An Housekeeper" service has expanded to cover 100 cities nationwide, with a growth rate exceeding 33% in 2025 alone, and nearly 240,000 clients have qualified for home care services [1][2] Group 1: Service Plans - The new service plans include "someone to manage illness, someone to assist with safety, and someone to protect enjoyment in old age," which are designed to meet the comprehensive needs of the elderly [1][4] - The service model integrates a doctor housekeeper, specialized expert teams, and case management teams to provide longevity management, chronic disease management, and medical consultation services [4] Group 2: Market Positioning - The domestic market for elderly care services is characterized by the "9073" model, where 90% of elderly individuals prefer home care, 7% rely on community support, and 3% reside in professional institutions [2] - Ping An Good Doctor has been implementing a "comprehensive finance + medical care and elderly care" strategy since 2022, focusing on providing a full-cycle elderly care solution [2][5] Group 3: Innovative Travel Care Model - The travel care model combines insurance, health care, and travel services, creating age-friendly travel products that cater to the needs of active seniors [5] - The travel service is designed to provide a slower-paced experience, allowing seniors to fully enjoy local culture and scenery while integrating medical care and travel services [5] Group 4: Industry Standards and Recognition - Over the past four years, Ping An has established six industry standards for home care services, enhancing the regulatory framework and improving the elderly care experience [7] - The home care service has received a five-star rating from the China Quality Certification Center (CQC), reflecting its commitment to high-quality service [7]

Core Insights - China Ping An's home care elderly service system has been upgraded, focusing on three core needs: medical health, safety, and care for the elderly [1][2] - The "Ping An Butler" service has expanded to cover 100 cities nationwide, with plans to add 25 more cities by 2025, achieving a growth rate of over 33% [1][2] Service Plans - The new service plans include "someone to manage illness, someone to assist with safety, and someone to protect enjoyment in old age" [1][2] - The company is developing a multi-modal elderly care service system that combines home care and travel care, addressing the needs of active seniors for remote home care [1][2] Standards and Recognition - Ping An has established six industry standards in the home care sector, including the "Home Care Remote Butler Service Guide" and "Basic Functional Requirements for Home Care Service Platforms" [1][2] - The China Quality Certification Center (CQC) has awarded Ping An's "Home Care Butler Service" a five-star rating [1][2]

Core Insights - China Ping An's home care service system has been significantly upgraded, focusing on the core needs of the elderly in health care, safety, and care with three new service plans: "sick care, safety assistance, and elderly enjoyment" [1][4][11] - The "Ping An Housekeeper" service has expanded to cover 100 cities nationwide, with plans to add 25 more cities by 2025, achieving a growth rate of over 33% [1][8] - Nearly 240,000 customers have qualified for home care services, with a 100% response rate for the "smart guardian" alarm system [1][8] Industry Context - The "14th Five-Year Plan" emphasizes addressing population aging and promoting the coordinated development of the elderly care industry, with home care being the primary choice for 90% of elderly individuals [2][9] - Ping An Good Doctor, as a flagship member of Ping An Group's medical and elderly care ecosystem, has been implementing a "comprehensive finance + medical elderly care" strategy since 2022, focusing on providing full-cycle elderly care solutions [2][9] Service Innovations - The upgraded service system includes a core team of a doctor housekeeper, specialized expert teams, and case managers, offering longevity management, chronic disease management, and medical consultation services [4][11] - The service also features smart guardianship and age-appropriate modifications to create comprehensive elderly-friendly solutions, ensuring seamless transitions between home care, institutional care, and hospital care [4][11] Travel Care Model - The home care model has expanded into an innovative "travel care" format, combining insurance, health care, and travel services to meet the needs of active elderly individuals [5][12] - This travel service differs from traditional tourism by incorporating age-friendly designs and integrating medical care with travel services, allowing for a more relaxed experience for the elderly [5][12] Industry Standards and Recognition - Over the past four years, Ping An has established six industry standards for home care services, enhancing the sector's regulatory framework and improving the elderly care experience [7][14] - The China Quality Certification Center has awarded a five-star rating to the "home care housekeeper service," reflecting the company's commitment to enhancing elderly welfare [7][15]