Core Points - The "Getting Electricity" indicator is a key measure for evaluating the electricity business environment in China, focusing on the cost, speed, and quality of electricity access from the perspective of enterprises and the public [1] - The National Energy Administration has reported significant improvements in the electricity service environment, achieving "zero visit, zero approval, and zero investment" for low-voltage users, and saving users over 300 billion yuan in electricity investment [1] - The establishment of a comprehensive online electricity service system has been achieved, with over 400 million registered users and an online processing rate exceeding 97% [2] Group 1 - The National Energy Administration's efforts have led to a major reform in the electricity service sector, allowing small and micro enterprises to connect to electricity without any costs, saving an average of 60 billion yuan annually over the past five years [1] - The State Grid Corporation has implemented a "one-on-one" service model for high-end customers, providing tailored support to ensure quick electricity access [2] - The focus on supporting foreign trade enterprises has been emphasized, with services designed to meet the fluctuating electricity demands of these businesses [2] Group 2 - The State Grid has formed a team of "power quality customer engineers" to enhance electricity quality for enterprises, addressing issues such as voltage fluctuations and harmonics [2] - The introduction of standardized and modular services has significantly reduced the construction time for new electricity installations or capacity increases for enterprises [2]

Core Viewpoint - The document outlines a series of reforms aimed at enhancing the "obtaining electricity" service level and creating a modernized electricity business environment in China, building on previous initiatives to further support high-quality economic and social development [3][4][5]. Group 1: Reform Measures - The new opinion emphasizes a series of reform measures to improve the electricity service environment, focusing on meeting the high-quality electricity needs of the public and supporting economic development [3][4]. - The "three zeros" (zero investment, zero approval, zero on-site visit) and "three reductions" (reducing time, cost, and effort) services have been successfully implemented nationwide, significantly lowering the electricity connection costs for residents and small businesses [4][5]. Group 2: Service Efficiency - The document specifies that the electricity connection time for low-voltage users should not exceed 5 working days without external power line projects and 15 working days with such projects, enhancing transparency and accountability [6]. - It introduces a "scanning electricity" service for temporary and mobile electricity needs, allowing users to access electricity by simply scanning a code, thus improving convenience for small and scattered users [6]. Group 3: Project Support - The opinion establishes a green channel for major national and provincial projects to ensure their electricity needs are met promptly, highlighting the responsibility of power companies in supporting national strategic deployments [9]. - It encourages the establishment of a transparent electricity application capacity standard system to avoid resource wastage and reduce costs for enterprises [9]. Group 4: Digital Transformation - The document promotes the use of digital technologies such as cloud computing, big data, and artificial intelligence to enhance service efficiency and customer satisfaction in electricity services [14][15]. - It aims to transition from traditional service models to intelligent and efficient service delivery, improving user experience through personalized responses and smart customer service capabilities [15]. Group 5: Collaborative Governance - The opinion emphasizes the importance of collaboration between government and enterprises to streamline processes and enhance service efficiency, including integrated handling of related services [10][11]. - It encourages the optimization of approval processes for electricity connection projects to facilitate faster project implementation [11].

Group 1 - The core viewpoint is that China's electricity service environment has fundamentally improved, achieving significant cost savings and efficiency in electricity access for small and micro enterprises [2][3][4] - The "Three Zero" (zero on-site, zero approval, zero investment) and "Three Save" (save effort, save time, save money) reforms have been fully implemented, resulting in over 300 billion yuan saved in electricity investment over the past five years and a reduction in electricity connection time by more than 40% [2][3] - The establishment of the world's largest internet-based electricity service system has facilitated a high efficiency and convenience in electricity access, with over 400 million registered users on online service apps and a 97% online processing rate [2][3] Group 2 - The transition from "projects waiting for electricity" to "electricity waiting for projects" has been emphasized, ensuring that major projects have reliable electricity supply to support economic development [5] - The State Grid is promoting the use of artificial intelligence in electricity services to enhance user experience and efficiency, with significant reductions in the time required to generate electricity supply plans [6] - Efforts are being made to address the electricity needs of foreign trade enterprises, particularly in green electricity and certificates, with dedicated service centers established in major cities [7] Group 3 - The government is focusing on improving electricity access in rural and remote areas, with significant investments made to enhance rural electricity infrastructure and reduce average power outage times [7] - Future plans include building a modern electricity service environment that emphasizes convenience, high quality, green energy, inclusivity, and regulatory collaboration [7]

Core Viewpoint - The Chinese government is enhancing the "power access" service level to create a modern electricity business environment, achieving significant improvements in efficiency and user experience [1][2]. Group 1: Service Improvements - China has established the world's largest internet-based electricity service system, with an efficient and convenient service model that is information-based, networked, and intelligent [1]. - All provinces have achieved interconnectivity between government platforms and electricity supply companies' power application systems, enabling smart services like "face recognition for residents" and "one certificate for enterprises" [1]. - The State Grid and Southern Power Grid have developed comprehensive online service channels, including online business halls and mobile apps, with over 400 million registered users and an online processing rate exceeding 97% [1]. Group 2: Cost and Time Savings - The government has implemented reforms allowing residents and low-voltage small enterprises (under 160 kW) to connect to electricity without any upfront costs, saving users approximately 60 billion yuan annually over the past five years [1]. - The service has achieved "three zeros" for low-voltage users (zero visits, zero approvals, zero investment) and "three savings" for high-voltage users (savings in time, effort, and cost), cumulatively saving over 300 billion yuan in investment and reducing processing time by over 40% [2]. - The overall electricity service capability is improving, facilitating a historic transition for 1.4 billion people from merely "using electricity" to "using electricity well" [2].

Core Points - China has achieved significant improvements in its electricity service environment, with a focus on reducing costs and simplifying processes for users [1][2] - The country has implemented a "zero-cost" electricity connection policy for low-voltage users and small micro-enterprises, saving users approximately 600 billion RMB annually over the past five years [1] - A comprehensive online electricity service system has been established, with over 400 million registered users and an online processing rate exceeding 97% [1] - The reliability of electricity supply has improved, with average outage times for urban and rural users expected to decrease by 28% and 44% respectively by 2024 compared to 2020 [2] - Major cities in regions such as Beijing-Tianjin-Hebei, Yangtze River Delta, and Pearl River Delta are achieving average outage times below one hour, with some areas reaching minute-level outages, aligning with global advanced city standards [2]

国务院新闻办公室于2025年6月5日（星期四）上午10时举行新闻发布会，请国家能源局副局长宋 宏坤和国家电网、南方电网负责人介绍"深化提升'获得电力'服务水平 全面打造现代化用电营商环 境"有关情况，并答记者问。 国务院新闻办新闻局副局长、新闻发言人邢慧娜： 女士们、先生们，大家上午好。欢迎出席国务院新闻办新闻发布会。《关于深化提升"获得电力"服 务水平 全面打造现代化用电营商环境的意见》已经公开发布，今天的发布会我们邀请到国家能源局 副局长宋宏坤先生，请他向大家介绍《意见》有关情况，并回答大家关心的问题。出席今天发布会 的还有：国家电网有限公司总经理庞骁刚先生，中国南方电网有限责任公司总经理钱朝阳先生，国 家能源局市场监管司司长郝瑞锋先生。现在，先请宋宏坤先生作情况介绍。 国家能源局副局长宋宏坤： 女士们、先生们、各位媒体朋友，大家上午好！很高兴与国家电网、南方电网负责同志共同参加今 天的新闻发布会。首先，感谢大家一直以来对能源工作的关心支持。近日，国家发展改革委、国家 能源局联合印发《关于深化提升"获得电力"服务水平 全面打造现代化用电营商环境的意见》。借 此机会，我就"获得电力"工作和《意见》有关情况向 ...