二十分钟后，当工作人员将整理整齐的现金交到夫妇手中时，妻子摸索着接过钱，激动得连连道 谢："你们真是好人，下雨天还这么耐心，可帮了俺们大忙了。" 丈夫拄着拐杖起身准备离开，外面的 雨仍未停歇，工作人员又撑起雨伞，护送他们到路口拦下出租车，仔细叮嘱司机注意安全。 车窗外，雨丝斜斜飘落，但这对夫妇的眉间已舒展了不少。建行滨州邹平支行的工作人员用细致入微的 服务，在雨天为特殊客户撑起了一片温暖的天空。他们用实际行动诠释着 "金融为民" 的初心，让每一 位客户都能在需要时感受到贴心的关怀，让服务的温度穿透风雨，直抵人心。 阴雨连绵的午后，建行滨州邹平支行营业厅的玻璃门被轻轻推开。一对夫妇缓步走入，妻子紧紧攥着丈 夫的衣角，双眼轻闭，丈夫拄着拐杖，裤脚沾满泥点，显然是冒雨赶来。"同志，俺们卡到期了，密码 也记不清，急着取点钱……" 丈夫声音发颤，难掩焦灼。 大堂经理见状，立即快步上前，小心搀扶二人到休息区坐下，转身递上两杯温热的开水。"您别急，慢 慢说，我们一定帮您解决。" 在轻声安抚中，工作人员了解到，夫妇二人急需用钱买药，因妻子视力残 疾、丈夫行动不便，办理业务格外困难。 情况特殊，大堂经理当即开启绿色通道，引导他 ...

Core Viewpoint - The article highlights a successful intervention by a bank employee to prevent a senior citizen from falling victim to a telecom fraud scheme, emphasizing the importance of vigilance and customer education in financial services [1][2]. Group 1: Incident Description - An elderly man approached a bank branch in Jinan, visibly anxious after receiving a call from someone claiming to be a police officer, who warned him about a security issue with his bank account [1]. - The caller instructed the elderly man to transfer his funds to a "safe account" to avoid legal consequences, causing him to panic [1]. Group 2: Employee Response - The bank employee, 丁倩, recognized the situation as a typical telecom fraud case and quickly reassured the elderly man, explaining the common tactics used by scammers [1]. - 丁倩 provided detailed information on how to identify and prevent telecom fraud, helping the elderly man understand the potential danger [2]. Group 3: Outcome and Future Actions - After the intervention, the elderly man decided not to proceed with the transfer and expressed gratitude for the assistance, acknowledging the risk to his retirement savings [2]. - The bank staff prepared anti-fraud materials for the elderly man and emphasized the importance of remaining calm and consulting with family or bank personnel in similar situations [2]. - The bank branch plans to continue offering professional services and education to enhance customer safety and build a stronger financial security framework [2].

近日，济南市反电信网络诈骗中心特向济南农商银行大观园支行发来表扬信，信中对该行员工面对网络诈骗时展现的专业素养、敏锐观察力及规范处置能 力给予高度评价。 原来，4月29日上午，一位老年客户徐某某来到网点要求提取2万元现金，声称用于支付住院医疗费用。在办理业务过程中，该行经办柜员发现该客户账户 存在多处异常：一是账户长期未使用，突然在4月份活跃起来，并出现多笔小额转出交易；二是在取款前一天突然入账6万元大额资金。当柜员询问其资金 来源时，客户说是南方表妹借给他看病的，但却拿不出任何借款凭证。经办柜员回忆道："更可疑的是，他坚持要用现金支付医药费，理由是说医院要求现 金结算，这与我们了解的实际情况明显不符。" 发现疑点后，该行工作人员立即提高警惕，一边以"系统需要进一步审核"为由暂缓办理业务，一边立即调取该账户的详细交易流水。经查发现，在来网点 前，该账户已通过微信转出2500元，并在某药房进行了POS消费。这些异常交易触发了银行的反诈预警系统。 次日，徐某某在妻子陪同下再次来到网点。该行工作人员沉着应对，一方面安排柜员以"业务需要较长时间处理"为由拖延，另一方面立即联系辖区派出 所。民警赶到后，通过检查客户手机 ...