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迪奥中国客户数据遭未授权访问 事发五天后才紧急短信预警
Qi Lu Wan Bao Wang· 2025-05-13 05:16
Core Points - Dior experienced a data breach on May 7, 2025, where unauthorized access to its database led to the leakage of customer personal information, with a five-day delay in notifying affected customers [1][4] - The leaked data includes names, gender, phone numbers, email addresses, mailing addresses, and purchase amounts/preferences, while financial information such as bank account and credit card details remained unaffected [3][4] - The incident has raised concerns among consumers about potential targeted scams, as the leaked data could allow fraudsters to identify high-net-worth individuals for more convincing scams [5] Company Response - Dior confirmed the authenticity of the incident and stated that it has engaged a top cybersecurity team to investigate and enhance its information security measures [4] - The company has not disclosed the number of affected customers or the specific cause of the breach, and it remains unclear whether regulatory authorities are involved in the investigation [5] Regulatory and Compliance Issues - The delay in notifying customers has led to questions regarding compliance with China's Personal Information Protection Law, which mandates immediate remedial actions and customer notifications following a data breach [5]
客户信息泄露?迪奥,回应了!
Zhong Guo Ji Jin Bao· 2025-05-13 05:07
Core Viewpoint - Dior has confirmed a data breach involving unauthorized access to customer information, which has raised concerns among clients and the public [1][2][3]. Data Breach Details - The breach was discovered on May 7, 2025, and involved unauthorized external access to a database containing customer data [3][4]. - Affected customer information may include names, gender, phone numbers, email addresses, mailing addresses, spending levels, and preferences, but does not include financial information such as bank account details or credit card information [3][4][10]. - Dior has taken measures to prevent further unauthorized access and is working with cybersecurity experts to investigate the incident and report to relevant regulatory authorities [3][4]. Customer Communication - Dior has been notifying affected customers via SMS and email about the breach and has apologized for any inconvenience caused [3][10]. - The company advises customers to remain vigilant against suspicious communications and not to disclose sensitive information [3][4]. Financial Performance Context - LVMH's Q1 2025 financial report indicated a total revenue of €20.3 billion, a 3% year-over-year decline, with the fashion and leather goods segment, including Dior, seeing a 5% drop in sales [15]. - The Asia-Pacific market (excluding Japan) experienced an 11% revenue decline, which was worse than the expected 4.69% decrease [15]. - The company is considering price increases in response to potential U.S. tariffs and is planning to control management and marketing costs [15].
迪奥客服回应“中国客户信息遭泄露”
21世纪经济报道· 2025-05-13 04:34
Core Viewpoint - The luxury brand Dior, under LVMH, experienced a significant data breach affecting customer information in the Chinese market, raising concerns about data security and privacy [1][2]. Group 1: Data Breach Details - The data breach was detected on May 7, 2025, when unauthorized external parties accessed customer data, including names, gender, phone numbers, email addresses, mailing addresses, and sensitive consumption data [1][2]. - Dior confirmed that financial information such as bank account details and credit card information was not compromised, advising customers that there was no need to change passwords or lock credit cards [2]. - The company has initiated an internal investigation and engaged top cybersecurity experts to enhance its data protection measures [2]. Group 2: Customer Concerns and Reactions - Customers expressed concerns over the breach, with some fearing that the entire database may have been compromised, potentially leading to targeted scams based on leaked consumption data [3]. - Dior's privacy policy outlines the types of data collected and the measures taken to protect it, including encryption and regular audits, but the breach challenges these commitments [3]. Group 3: Company Response - Dior has advised affected customers to remain vigilant and cautious regarding suspicious communications, emphasizing the importance of not disclosing sensitive information [1]. - The company has not disclosed the specific number of affected customers or the detailed cause of the data breach [4].
奢侈品巨头,客户信息遭泄露!
新浪财经· 2025-05-13 01:00
根据目前调查进展,在中国收集的受影响的客户个人信息的最大范围可能包括姓名、性别、 手机号码、电子邮箱地址、邮寄地址、消费水平、偏好,以及客户可能已向迪奥提供的其他 信息。被访问的数据库中不包含诸如银行账户详情、国际银行账户号码(IBAN)或信用卡 信息等财务信息。 5月12日晚,法国奢侈品巨头迪奥(Dior)向中国客户发送短信表示,公司于2025年5月7 日发现,曾有未经授权的外部人员获取了其持有的部分客户数据。 迪奥表示,已采取措施以避免此次恶意访问事件的事态扩大,在网络安全专家的协助下,公 司正持续对该事件展开调查并进行应对,以及向相关监管部门进行报备。 诚挚的 短信中称,初步调查显示,此次事件是由数据库遭受未经授权的访问所致。迪奥建议客户对 任何可疑通信(短信、电话、电子邮件)都要保持警惕。不要打开或点击来自不明来源的通 信或链接,也不要透露验证码、密码等敏感信息。若收到任何以迪奥名义发送的可疑信息或 联系,请客户咨询迪奥官方客服中心。 根据目前调查进展,在中国收集的 受影响的客户个人信息的最大范围 可能包括姓名、性别、手机号码、 电子邮箱地址、邮寄地址、消费水 平、偏好,以及您可能已向我们提 供的其他 ...
云雾之湾渠道返利缩减9元,变相涨价
Sou Hu Cai Jing· 2025-05-08 08:25
Core Viewpoint - The New Zealand wine brand Cloudy Bay, owned by LVMH, is adjusting its pricing strategy by reducing channel rebates to distributors, effectively leading to a price increase of 4.5% for its flagship Sauvignon Blanc wine, despite the official purchase price remaining unchanged at 231 RMB per bottle [1][2]. Group 1: Pricing Strategy - Cloudy Bay's Sauvignon Blanc will see a price increase of 9 RMB per bottle after the May holiday, translating to a 4.5% rise [1]. - The reduction in rebates from 50 RMB to 41 RMB per bottle is perceived as a covert price increase, as the official purchase price remains at 231 RMB [2]. - The historical pricing trend shows that the distributor price has been declining, with a peak of 250-260 RMB in 2022, dropping to a range of 240-250 RMB in 2023, and stabilizing around 235-240 RMB in 2024 [2][4]. Group 2: Market Dynamics - The reduction in channel rebates is attributed to an oversupply in the market and weak consumer demand, which necessitated a change in the rebate policy to maintain distributor profitability [4][6]. - The competitive landscape for New Zealand white wines in China has intensified, with many new brands entering the market, making it challenging for Cloudy Bay to pass on price increases to consumers [7]. - The current pricing situation indicates that while the wholesale price for distributors is 181 RMB, the retail price on e-commerce platforms is around 190 RMB, suggesting a tight margin for distributors [6][7]. Group 3: Company Actions - LVMH is not only reducing rebates for Cloudy Bay but is also implementing broader cost-cutting measures, including a global workforce reduction of over 10% to address declining sales and rising costs [7].
“美国关税阴影”笼罩全球酒业:百年制桶厂即将关闭、千亿美元跨境贸易遭遇风暴
21世纪经济报道· 2025-04-19 15:06
Core Viewpoint - The article highlights the significant impact of U.S. tariffs on the global alcohol industry, leading to job losses and financial strain for companies, including the closure of the historic Barrels Factory in Kentucky, which will result in 210 employees losing their jobs [2][3]. Group 1: Impact of Tariffs on Companies - The closure of the Barrels Factory is part of a broader strategy by Brown-Forman to cut costs, with an expected annual savings of at least $70 million and potential asset recovery exceeding $30 million [2]. - Brown-Forman's global workforce reduction plan includes laying off over 540 employees, indicating a significant shift in operational strategy due to tariff pressures [3]. - The global alcohol industry is experiencing a downturn, with many companies facing stagnant or declining sales, prompting them to adjust their strategies in response to tariff uncertainties [3][4]. Group 2: Market Dynamics and Trade - The U.S. is a major market for imported alcoholic beverages, with projected imports of distilled spirits at $11.42 billion, beer at $6.7 billion, and wine at nearly $6.8 billion in 2024 [6]. - Major international companies like Diageo and Pernod Ricard are adjusting their performance forecasts due to tariff uncertainties, with Diageo canceling mid-term guidance and others lowering expectations [6]. - The article notes that the previous tariff disputes led to a significant drop in U.S. whiskey exports to the EU, with exports declining by over 20% [10]. Group 3: Consumer Behavior and Industry Challenges - The article discusses the adverse effects of tariffs on consumer prices, particularly for European wines, which could see price increases of nearly 30% due to added tariffs [13]. - The U.S. alcohol market is facing its first decline in nearly 30 years, with a 2% drop in sales in 2023, affecting various categories except for tequila, American whiskey, and ready-to-drink cocktails [18]. - Smaller distilleries in the U.S. are particularly vulnerable, with nearly 50 whiskey distilleries filing for bankruptcy in 2023 due to liquidity crises and debt pressures [19]. Group 4: Global Trends and Regional Variations - The article highlights that the global alcohol market is experiencing a significant shift, with the U.S. market showing a decline while Australian wine exports to China are rebounding after tariff removals [20][21]. - European alcohol producers are also struggling, with the Scottish whiskey industry facing export declines and some distilleries halting production in response to reduced demand [20]. - The overall sentiment in the alcohol industry is one of caution, with many producers and consumers adopting a wait-and-see approach due to the uncertainties created by tariffs and economic conditions [23].
Why LVMH Moët Hennessy -- Louis Vuitton Stock Got Slammed Today
The Motley Fool· 2025-04-14 22:43
Core Viewpoint - LVMH Moët Hennessy - Louis Vuitton's revenue report for the first quarter was weaker than expected, leading to a significant drop in its American depositary shares (ADS) price by over 6% [1][2]. Financial Performance - LVMH reported first-quarter revenue of just over 20.3 billion euros ($23.1 billion), which represents a 3% decline year-over-year and fell short of the consensus analyst estimate of $24.1 billion [2]. - The fashion and leather goods segment, the largest revenue contributor, experienced a 5% decline, generating $11.5 billion [3]. - Selective retailing saw a 1% decrease to $4.8 billion, while watches and jewelry showed a slight improvement, reaching under $2.8 billion [3]. Market Context - LVMH attributed the revenue decline to a "disrupted geopolitical and economic environment," with specific reference to the impact of last year's Chinese demand in Japan due to currency fluctuations [4]. - The current global trade conflict and a general pullback in consumer spending are negatively affecting luxury retailers, with no immediate positive drivers for LVMH's growth [5].
LVMH(LVMUY) - 2025 Q1 - Earnings Call Presentation
2025-04-14 20:56
TVMH Q1 2025 revenue April 14, 2025 CD This document may contain certain forward looking statements which are based on estimations and forecasts. By their nature, these forward looking statements are subject to important risks and uncertainties and factors beyond our control or ability to predict, in particular those described in IVMF i Universal Registration Document which is available on the website (www.lymh.com). These forward looking statements should not be considered as a guarantee of future performa ...
LVMH集团:相信集团仍然拥有某些定价权。
news flash· 2025-04-14 16:31
LVMH集团:相信集团仍然拥有某些定价权。 ...
LVMH shows good resilience in the first quarter of 2025
Globenewswire· 2025-04-14 15:45
Core Viewpoint - LVMH Moët Hennessy Louis Vuitton reported a revenue of €20.3 billion in Q1 2025, demonstrating resilience and innovative momentum despite a challenging geopolitical and economic environment [1][9]. Revenue Performance - Revenue by region showed Europe achieving growth, while the United States experienced a slight decline. Japan's revenue decreased compared to Q1 2024, which had benefitted from strong Chinese consumer spending [2]. - Total revenue for LVMH decreased by 2% year-over-year, with an organic decline of 3% [2]. Business Group Performance - **Wines & Spirits**: Revenue declined by 8% reported and 9% organic, with Champagne showing slight decreases and Cognac affected by weaker demand in China and the U.S. [2][3]. - **Fashion & Leather Goods**: Revenue decreased by 4% reported and 5% organic, but showed resilience compared to a strong Q1 2024. Notable successes included a relaunch of a collection with Takashi Murakami and the introduction of a new cosmetics segment [2][4]. - **Perfumes & Cosmetics**: Revenue remained stable, supported by successful product launches and innovations in fragrances and skincare [5][6]. - **Watches & Jewelry**: Revenue was stable, with Tiffany & Co. expanding its iconic lines and TAG Heuer returning as the Official Timekeeper of Formula 1 [7]. - **Selective Retailing**: Revenue was stable, with Sephora continuing to grow and DFS facing challenges due to international conditions [8]. Strategic Focus - LVMH remains vigilant and confident, focusing on brand development through innovation, investment, and a commitment to quality and desirability in its products [9][10].