报告开篇 | 报告说明 | 02 | | --- | --- | | 关于平安 | 03 | | 年度成绩与认可 | 04 | C目录ontents 01 可持续的战略管理 | 战略规划 | 10 | | --- | --- | | 治理体系 | 14 | | 重要性评估 | 16 | | 利益相关方沟通 | 20 | | ESG风险管理 | 22 | 03 可持续的运营与社区 | 乡村振兴与社区影响力 | 62 | | --- | --- | | 可持续供应链 | 78 | | 消费者保护与体验 | 80 | | 员工及代理人发展与保障 | 85 | 05 可持续的治理 | 公司治理 | 123 | | --- | --- | | 商业守则 | 127 | | 信息安全与AI治理 | 131 | 02 可持续的业务 | 助力实体经济 | 25 | | --- | --- | | 可持续保险 | 32 | | 负责任银行 | 39 | | 负责任投资 | 45 | | 负责任产品 | 53 | | 科技创新 | 58 | 04 可持续的自然 | 气候变化与碳中和 | 101 | | --- | --- | | ...

2025年业绩报告 高值增长，服务创新 2026年 3 月 有关前瞻性陈述之提示声明 除历史事实陈述外，本演示材料中包括了某些"前瞻性陈述"。所有本公司预计或期待未来可能发生的(包括但不限于)预测、目标、 估计及经营计划都属于前瞻性陈述。某些字词，例如「潜在」、「估计」、「预期」、「预计」、「目的」、「有意」、「计 划」、「相信」、「将」、「可能」、「应该」，以及这些字词的其他组合及类似措辞，均显示相关文字为前瞻性陈述。 前瞻性陈述涉及一些通常或特别的已知和未知的风险与不明朗因素。读者务请注意这些因素，其大部分不受本公司控制，影响着 公司的表现、运作及实际业绩。受上述因素的影响，本公司未来的实际结果可能会与这些前瞻性陈述出现重大差异。这些因素包 括但不限于：汇率变动、市场份额、同业竞争、环境风险、法律、财政和监管变化、国际经济和金融市场条件及其他非本公司可 控制的风险和因素。本报告中的前瞻性描述不构成本公司对投资者的实质性承诺，投资者及相关人士均应当对此保持足够的风险 认识，并且应当理解计划、预测等前瞻性描述与承诺之间的差异。任何人需审慎考虑上述及其他因素，并不可完全依赖本公司的 "前瞻性陈述"，且应注意投资 ...

香港交易及結算所有限公司及香港聯合交易所有限公司對本公告的內容概不負責， 對其準確性或完整性亦不發表任何聲明，並明確表示，概不對因本公告全部或任何 部份內容而產生或因倚賴該等內容而引致的任何損失承擔任何責任。 海外監管公告 本公告乃根據《香港聯合交易所有限公司證券上市規則》第13.10B條而作出。 茲載列中國平安保險（集團）股份有限公司在上海證券交易所網站刊登的根 據中國會計準則編制的「中國平安保險（集團）股份有限公司2025年年度報 告摘要」，僅供參閱。 承董事會命 盛瑞生 公司秘書 中國深圳，2026年3月26日 於本公告日期，本公司的執行董事為馬明哲、謝永林、郭曉濤、付欣及蔡方方；非執 行董事為謝吉人、楊小平、何建鋒及蔡潯；獨立非執行董事為吳港平、金李、王廣謙、 洪小源、宋獻中及陳曉峰。 2025年年度报告摘要 （股票代码：601318） 二〇二六年三月二十六日 2025 年年度报告摘要 一、重要提示 1.5 公司简介 | 股票简称 | 中国平安 | | | --- | --- | --- | | 股票代码 | H A 股：601318 | 股：02318（港币柜台） | | | | 82318（人民币 ...

Core Insights - China Ping An reported strong growth in its 2025 annual performance, highlighting a resilient and sustainable business model driven by its "comprehensive finance + healthcare and elderly care" strategy [1][3] Financial Performance - The operating profit attributable to shareholders reached 134.415 billion yuan, a year-on-year increase of 10.3% - The net profit attributable to shareholders after deducting non-recurring items was 143.773 billion yuan, up 22.5% year-on-year - Total revenue amounted to 1,050.506 billion yuan, reflecting a 2.1% year-on-year growth - Shareholder equity surpassed 1 trillion yuan for the first time, reaching 1,000.419 billion yuan, a 7.7% increase from the beginning of the year [3][4] Cash Dividends - Cash dividends totaled 48.891 billion yuan, marking a continuous increase for 14 years - The proposed final dividend for 2025 is 1.75 yuan per share, with an annual dividend of 2.70 yuan per share, representing a 5.9% year-on-year growth - The cash dividend payout ratio based on operating profit is 36.4% [3] Asset Growth - Total assets reached 13.889 trillion yuan, an increase of nearly 1 trillion yuan compared to the previous year - Despite the growth in operating profit, there remains a gap compared to 2022 (146.9 billion yuan) and 2021 (147.9 billion yuan) [4] Business Segment Performance - The life and health insurance segment showed growth, with new business value at 36.897 billion yuan, a 29.3% increase year-on-year - The new business value rate (based on standard premiums) was 28.5%, up 5.8 percentage points year-on-year - The agent channel's new business value grew by 10.4%, while the bank insurance channel saw a significant increase of 138.0% [5] Property Insurance - The property insurance segment reported original insurance premium income of 343.168 billion yuan, a 6.6% increase year-on-year - The overall combined cost ratio improved to 96.8%, a 1.5 percentage point optimization year-on-year [6] Banking Sector Challenges - Ping An Bank's revenue was 131.442 billion yuan, down 10.4% year-on-year, with net profit at 42.633 billion yuan, a decrease of 4.2% - The non-performing loan ratio remained stable at 1.05%, with a provision coverage ratio of 220.88% [6] Healthcare and Elderly Care Strategy - The healthcare and elderly care strategy has shown progress, with partnerships covering 100% of top hospitals and a significant number of clients receiving home care services - The company aims to enhance customer experience through AI-driven service upgrades, creating a unified service entry point for various needs [7][8]

Core Insights - China Ping An Insurance (Group) Co., Ltd. reported a 10.3% year-on-year increase in operating profit to CNY 134.415 billion for the year 2025, with a 22.5% increase in net profit attributable to shareholders, reaching CNY 143.773 billion [1][3] - The company announced a final dividend of CNY 1.75 per share, totaling CNY 48.891 billion in cash dividends, marking 14 consecutive years of dividend growth [1] Life and Health Insurance Business - The new business value for life and health insurance grew by 29.3% to CNY 36.897 billion in 2025, with agent channel new business value increasing by 10.4% and bank insurance channel new business value soaring by 138.0% [3] - The contribution from bank insurance, community financial services, and other channels to new business value increased by 12.1 percentage points year-on-year [3] - The number of customers using medical and elderly care services reached 18.298 million, with a 13-month policy continuation rate of 97.4%, up by 1.0 percentage points [3] Property and Casualty Insurance - The property and casualty insurance segment reported a premium income of CNY 343.168 billion, a 6.6% increase, while insurance service income rose by 3.3% to CNY 338.912 billion [3] - The overall combined cost ratio improved by 1.5 percentage points to 96.8%, with the auto insurance combined cost ratio improving by 2.3% to 95.8% [3] - The segment provided risk protection for 2.93 million small and micro enterprises, covering CNY 37.304 trillion in risks [3] Investment Performance - As of the end of 2025, the investment portfolio of insurance funds reached CNY 6.49 trillion, a 13.2% increase from the beginning of the year, with a comprehensive investment return rate of 6.3%, up by 0.5 percentage points [4] - The asset allocation included 55.0% in bonds, 14.8% in stocks, and 4.4% in equity funds, with 99.9% of corporate bonds rated AAA or above [4] Healthcare and Elderly Care Strategy - The company has been intensifying its healthcare and elderly care strategy, aiming to create an upgraded version of a managed healthcare model and become a leading operator in the elderly care ecosystem in China [5] Health Insurance and Technology Integration - In 2025, health insurance premium income reached CNY 159 billion, with medical insurance premium income close to CNY 73.4 billion, reflecting a 2.7% year-on-year growth [6] - The company launched various AI-driven products, including digital health assistants and AI doctors, covering over 11,300 diseases with a diagnostic accuracy rate of 95.1% [6]

格隆汇3月26日丨中国平安(02318.HK)公布，谨定于2026年4月28日(星期二)举行董事会会议，以考虑及 通过集团截至2026年3月31日止三个月的第一季度业绩，以及处理任何其他事项。 ...

Core Viewpoint - The company emphasizes that 2026 will be the "Service Year," focusing on three main value directions: customer experience, customer safety, and customer health [1][8][19]. Group 1: Customer Experience Value - The company aims to reshape service for customer experience by creating an AI service entry that is "worry-free, time-saving, and cost-effective." The personal customer base has reached 251 million, which is viewed as a significant trust and asset [1][8][19]. - The plan includes a unified "quick service" entry for various services such as investment management, account management, insurance claims, and elder care, ensuring a one-stop solution from online to offline [1][8][19]. - The collaboration of "human + AI" is intended to empower every employee to become a professional financial advisor, health consultant, and elder care manager, addressing comprehensive customer needs [1][8][19]. Group 2: Customer Safety Value - The company is building a global emergency rescue service system, leveraging over 30 years of experience in emergency services. This includes a 3A service system (Anytime, Anywhere, Anything) with 24/7 intelligent dispatch and rapid response capabilities [2][9][20]. - The goal is to transform emergency rescue services from a contractual obligation into a reliable lifestyle, ensuring customers can receive assistance anytime and anywhere [2][9][20]. Group 3: Customer Health Value - The company has developed a unique "Four Arrivals" healthcare and elder care service network, which includes services that reach patients at various locations: online, in hospitals, at home, and at enterprises [3][10][21]. - The network encompasses over 5 million medical resources, more than 1,300 overseas medical institutions, and over 37,000 domestic hospitals for claims services, ensuring comprehensive healthcare access [3][10][21]. - Plans are in place to launch a "Dignity in Life Guarantee Service Action Plan," expanding services to ensure dignity in the final stages of life, focusing on providing certainty and dignity for the elderly [10][21][22]. Group 4: Financial Performance - The company reported an operating profit of 134.415 billion yuan, a year-on-year increase of 10.3%, and a net profit attributable to shareholders of 43.773 billion yuan, up 22.5% [6][17]. - The net assets of the company have surpassed 1 trillion yuan, reaching 1,000.419 billion yuan, with a cash dividend payout of 77.5 billion yuan over 18 years, maintaining a stable cash dividend ratio of 68.9% [6][17]. - The company has seen a 29.3% year-on-year growth in new business value, with a comprehensive investment return rate of 6.3%, an increase of 0.5 percentage points [6][17]. Group 5: Strategic Outlook - The company is committed to deepening its "comprehensive finance + healthcare and elder care" strategy, aiming for high-value growth and service innovation while adhering to compliance and risk management [11][22]. - The upcoming "Service Year" is viewed as an opportunity to enhance service systems and operational levels, aligning with the long-term positive trends in the economy and the growing demand for healthcare and elder care services [11][22].

Core Insights - In 2025, the company demonstrated strong overall performance with significant growth in operational profit and net profit, alongside a notable increase in total revenue and shareholder equity [1] Group 1: Financial Performance - The operating profit attributable to shareholders reached 134.415 billion yuan, a year-on-year increase of 10.3% [1] - The net profit attributable to shareholders, excluding non-recurring items, was 143.773 billion yuan, up 22.5% year-on-year [1] - Total revenue amounted to 1,050.506 billion yuan, reflecting a 2.1% increase year-on-year [1] - Shareholder equity surpassed 1 trillion yuan for the first time, reaching 1,000.419 billion yuan, a growth of 7.7% from the beginning of the year [1] Group 2: Dividend Policy - The proposed cash dividend for the end of 2025 is 1.75 yuan per share, with an annual cash dividend of 2.70 yuan per share, representing a year-on-year growth of 5.9% [2] - The total cash dividend amounts to 48.891 billion yuan, with a cash dividend ratio based on operating profit of 36.4% [2] Group 3: Insurance Business Growth - The new business value for life and health insurance reached 36.897 billion yuan, a year-on-year increase of 29.3%, with a new business value rate of 28.5%, up 5.8 percentage points [3] - The agent channel's new business value grew by 10.4%, while the average new business value per agent increased by 17.2% [3] - The bank insurance channel's new business value surged by 138.0%, contributing significantly to the overall new business value [3] Group 4: Property Insurance Performance - The gross premium income from property insurance was 343.168 billion yuan, a year-on-year increase of 6.6% [4] - Insurance service income reached 338.912 billion yuan, up 3.3% year-on-year, with a comprehensive cost ratio of 96.8%, improving by 1.5 percentage points [4] - The net cash inflow from operating activities grew by 48.3%, indicating a significant increase in liquidity [4] Group 5: Investment Performance - The investment portfolio of insurance funds reached 6.49 trillion yuan, a growth of 13.2% from the beginning of the year [5] - The comprehensive investment return rate was 6.3%, an increase of 0.5 percentage points year-on-year [5] Group 6: Banking Operations - The net profit from banking operations was 42.633 billion yuan, with a non-performing loan ratio of 1.05% and a provision coverage ratio of 220.88% [6] - The core Tier 1 capital adequacy ratio improved to 9.36%, up 0.24 percentage points from the beginning of the year [6] Group 7: Customer Engagement - The number of individual customers reached 251 million, a growth of 3.5% from the beginning of the year [7] - The average monthly active online customer count was approximately 90 million, leading the industry [7] Group 8: Healthcare and Elderly Care Strategy - The company achieved 100% coverage in partnerships with top hospitals and AI+ real doctors for all individual customers [8] - The company launched high-quality elderly care community projects in five cities, with one project already in operation [8] Group 9: Social Responsibility and Sustainability - The company has invested over 10.88 trillion yuan to support the real economy, with green investment scale reaching 530.087 billion yuan [9] - The company was rated AAA by MSCI ESG and ranked first in the Asia-Pacific region for comprehensive insurance and brokerage [9] Group 10: Brand Value - The company improved its ranking in the Fortune Global 500 to 47th and ranked 9th among global financial companies [10] - It was also ranked 13th in the Fortune China 500 and 1st among Chinese insurance companies in the Forbes Global 2000 [10]

Core Insights - The core viewpoint of the articles highlights China Ping An's strong financial performance in 2025, driven by its integrated "comprehensive finance + healthcare and elderly care" strategy, which is becoming a significant growth driver for the company [1]. Financial Performance - In 2025, China Ping An achieved an operating profit attributable to shareholders of the parent company of 134.415 billion yuan, representing a year-on-year growth of 10.3% [1]. - The net profit attributable to shareholders after deducting non-recurring items reached 143.773 billion yuan, marking a year-on-year increase of 22.5% [1]. Strategic Development - The company is deepening its "comprehensive finance + healthcare and elderly care" strategy, which is effectively enhancing its core financial business and accelerating the development of a second growth curve [1]. - The healthcare and elderly care ecosystem has significantly improved customer insurance coverage rates and average premiums per policy, with notable increases in various segments [1]. Customer Engagement - In 2025, the customer insurance coverage rate for those using healthcare and elderly care services increased by 4 percentage points [1]. - The average premium per new life insurance policy for healthcare rights customers increased to 1.5 times, while for home care rights customers, it rose to 5.2 times, and for high-quality elderly care rights customers, it surged to 23.4 times [1]. Revenue Growth - The flagship North China Medical Group under Ping An saw its revenue grow to 5.723 billion yuan in 2025 [1]. - Ping An Health established a differentiated management model for healthcare, achieving a revenue of 5.468 billion yuan and a net profit of 380 million yuan in 2025 [1]. Community Development - In the self-operated elderly care community sector, Ping An has established high-quality elderly care community projects in five cities, totaling six projects, with operations in Shanghai and trial operations in Shenzhen [2]. - The cooperative elderly care community project in Foshan has initiated trial operations, with plans for expansion into new first-tier cities [2].

3月26日金融一线消息，中国平安公布2025年全年业绩。中国平安表示，截至2025年末，集团个人客户 数2.51亿，较年初增长3.5%；2025年线上月均活跃客户数约9，000万，领先同业；持有集团内3类及以 上产品的客户留存率99%。 责任编辑：王馨茹 3月26日金融一线消息，中国平安公布2025年全年业绩。中国平安表示，截至2025年末，集团个人客户 数2.51亿，较年初增长3.5%；2025年线上月均活跃客户数约9，000万，领先同业；持有集团内3类及以 上产品的客户留存率99%。 责任编辑：王馨茹 ...